Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI spend two months after the move trying to get a hold of someoneIt seemed as if my calls were being blocked, and sent to voicemailI eventually called with a blocked number, left a message stating that I wanted a quote for moving services and then finally, Kristi returned my callAt that point I explained the items damaged and missing and emails began (which I have included in with Rhonda)Kristi acknowledged the issues, and stated a insurance claim check would be sent out before Christmas - and then communication ceasedNo one said a word regardless of countless emails - So I guess if they want to hold true to thier day policy - and they ignore phone calls from unhappy customers for days - they win? I want this to be overIf they don't want to pay a few hundred dollars to right a very clear wrong - that's on them and their conscience What I absolutely do want back is the teal drawer cart on wheels that was STOLEN from our homeIt was BRAND NEW - unused and after the move - MISSING!!!! We found a broken wheel sitting on a shelf in our garageThis items was STOLEN by the moversThat is not okayIf they want to stand firm to their "contract policy" all of the sudden - I dont think there is anything I can do about thatBut I do need to advocate to receive the cart back - OR the amount of money it will cost to buy a new one Thank you for your help in this matterI am so dissapointed in this company for so many reasonsThe move was bad enough - they didnt fulfil thier end by sending enough guys and we spend hours in a single family move- I just want this to be over with [redacted] Regards, [redacted] Hohlakis
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI spend two months after the move trying to get a hold of someoneIt seemed as if my calls were being blocked, and sent to voicemailI eventually called with a blocked number, left a message stating that I wanted a quote for moving services and then finally, Kristi returned my callAt that point I explained the items damaged and missing and emails began (which I have included in with Rhonda)Kristi acknowledged the issues, and stated a insurance claim check would be sent out before Christmas - and then communication ceasedNo one said a word regardless of countless emails - So I guess if they want to hold true to thier day policy - and they ignore phone calls from unhappy customers for days - they win? I want this to be overIf they don't want to pay a few hundred dollars to right a very clear wrong - that's on them and their conscience What I absolutely do want back is the teal drawer cart on wheels that was STOLEN from our homeIt was BRAND NEW - unused and after the move - MISSING!!!! We found a broken wheel sitting on a shelf in our garageThis items was STOLEN by the moversThat is not okayIf they want to stand firm to their "contract policy" all of the sudden - I dont think there is anything I can do about thatBut I do need to advocate to receive the cart back - OR the amount of money it will cost to buy a new one Thank you for your help in this matterI am so dissapointed in this company for so many reasonsThe move was bad enough - they didnt fulfil thier end by sending enough guys and we spend hours in a single family move- I just want this to be over with [redacted] Regards, [redacted] Hohlakis