JMATEK North America LLC

We were waiting for documentation from customer before replacing the unitWe replaced the customer's portable air conditioner and advised the customer that the previous improper installation was the cause of the unit's failureRecommended not to install in the same manner or the new unit we replaced would fail in the same mannerCustomer agreed to follow recommendations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer called our Consumer Service line to complain about receiving a damaged unitThe service representative Candi T [redacted] recommended the customer to return the product for a replacement or refundService hours are 8:am to 5:pm Monday to Friday ESTA message can be left after hours for a return call

Customer called our Consumer Service line to complain about receiving a damaged unit. The service representative Candi T[redacted] recommended the customer to return the product for a replacement or refund. Service hours are 8:30 am to 5:30 pm Monday to Friday EST. A message can...

be left after hours for a return call.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We were waiting for documentation from customer before replacing the unit. We replaced the customer's portable air conditioner and advised the customer that the previous improper installation was the cause of the unit's failure. Recommended not to install in the same manner or the new unit we...

replaced would fail in the same manner. Customer agreed to follow recommendations.