JL Construction

To Whom This May Concern,We thank you for ordering with us here at the FactoryOutletStore and sincerely apologize for the inconvenience that this may have caused you.Unfortunately, the item purchased went on a Temporary Backorder due to the popularity of the item and we sincerely apologize that the...

item was not available.  The Backorder on the item has since been extended – regrettably, we were not able to fill your order.  We have issued a full refund to your PayPal account today 8/*/2017.If you would like to speak with us directly please feel free to contact our US Based Customer Service Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we would be more than happy to assist.Customer Relations Department

To Whom This May Concern,We regret that our customer was not able to review the Return Policy & Procedures listed on the Marketplace where her order was placed.  Upon review of this complaint along with our notation history as well as the WalMart Marketplace .. we show that our Return...

Policy & Procedure is clearly listed on WalMart as follows: [redacted]iSave returns policyMarketplace items are not returnable to Walmart.com or Walmart stores. If you are not satisfied with your purchase, you may return it for exchange or refund within 30 days, subject to a Return Authorization from iSave. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. Delivery time is subject to the ability of our couriers ([redacted], [redacted], and [redacted]) to fulfill their delivery schedule. iSave is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.  The very first line of our Return Policy states .. "Marketplace items are NOT RETURNABLE to Walmart.com or Walmart Stores".  While we understand that our customer is not happy with the purchase made and would like to return it for a refund .. [redacted] simply has to follow the Return Policy to return the merchandise for inspection and consequent refund per our Return Policy thru the Walmart Marketplace.  As a courtesy, we will have one of our Customer Service Agents contact [redacted] directly to offer any assistance that we can with this process.  If you have any further questions and/or comments please feel free to contact our Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  Yesterday I actually printed out the policy that was on there as soon as I get to my car I will be sending that to you. I just tried to see the details like I did yesterday on this order and unfortunately it is no longer there for me to view.  I'm glad I print the piece of paper out yesterday before complaining I will be sending that to you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]