JKM Products Corporation

Ordered in September with understanding that order was delayed because of Covid, but order never came and when I would check status was told Covid issues and try again next month. Nothing was setup or started, but they were able muster up the strength to charge my credit card. When I asked again was told again Covid issues, so cancelled after several months - but they offer me a chance to wait longer or use store credit only for items I 'm pretty would never get. Nothing was mentioned about no refunds on items they never started to manufacture. Do not use.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to meRegards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe check has been received.Thank you for your help in this matter.Regards, [redacted] ***

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ( [redacted] -$99.46) was on file, good to be used on any new order without an expiration dateThe customer prefers a refundJKM is willing to make an exception to our sales policy and we will issue a full refund within the next business daysWe have now forwarded this to our credit department for processingWe apologize for the inconvenience

Check# [redacted] in the amount of $was mailed on 10/8/to [redacted] ** We apologize for the delay in processing the refund

We have been in contact with the customer via email and our last correspondence was:For years, JKM has serviced a variety of markets from [redacted] , our wholesale website supplying ribbons and trims to our customers However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections The damage to the business has caused a major impact in our product supply timing and customer service Since you are requesting a full refund instead of the store credit which is our policy, we will send your refund of $in three equal monthly payments of $over the next three months starting in August We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to youYour credit is on file with us and the balance can be used for any new order until the refund is completeThank you for your cooperation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like the full refund Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:This check was received by [redacted] on 12/and deposited the following dayAll is now resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ( [redacted] -$76.83) was issued as the goods remained on back order Upon reviewing the complaint, our customer prefers a refund JKM processed a full refund via check# [redacted] of $ We apologize for the inconvenience

JKM has been in contact with the customer via email and is currently waiting on their response The email sent to the customer on 2/is below Upon their response, JKM will act swiftly to resolve the complaint Hi, We wanted you to know that the pieces of white Jeweled Sheer Bags 4” x 1/4” will no longer be produced due to low demandThis is the reason we have had a difficult time obtaining a firm production date for youThe manufacturer was determining if they were a viable product and decided to discontinue them Please let us know if you have another Bag you can useIt would be helpful if you can provide several options and we will immediately determine their availablity so we can supply your orderWe apologize for the inconvenience on this orderThank you for your cooperation Customer Service [redacted] "Serving our Customers for Years For a fast response, JKM appreciates your email

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ( [redacted] ) was on file, good to be used on any new order without an expiration date The customer prefers a refund JKM is willing to make an exception to our sales policy and we will issue a full refund within the next 7-businessdays We have now forwarded this to our credit department for processing We apologize for the inconvenience

Complaint: [redacted] I am rejecting this response because: This is an automated response This response is received for every email sent to the companyI wish for a live person to contact me personally by phone and I full refund to be administrated via money order Regards, [redacted]

JKM sent the following information to the customer by email and the customer agreed to take the six monthly payments in order to receive their refund.JKM has serviced a variety of markets from [redacted] , our wholesale website supplying ribbons and trims to our customers However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections The damage to the business has caused a major impact in our product supply timing and customer service Since you are requesting a full refund instead of the store credit which is our policy, we will issue a refund to you of $and send you equal monthly payments over the six months starting this monthWe realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to youYour credit is on file with us and the balance can be used for any new order until the refund is completeThank you for your cooperation

We have been in contact with the customer via email and they have agreed to delivery of the order within weeks otherwise we will issue a full refund The goods are expected to arrive in our warehouse within the next week We appreciate the customer's patience and understanding

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections The damage to the business has caused a major impact in our product supply timing and customer service We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web siteIn order to accommodate this customer in light of the company problems, we implemented a payment plan over months beginning in July with a refund of $via [redacted] We have been in contact with the customer to resume the payment plan as Check [redacted] in the amount of $was mailed on 1/ The balanced owed of $will be issued in February We appreciate the customer's patience and understanding

The customer's order was shipped complete on 2/19/via [redacted] tracking# [redacted] We apologize for the inconvenience

The customer's order [redacted] , DEBORAH NOLTE, DEB'S CRAFTS, was shipped on: Ship Date: 10/21/ Weight: lbs oz From: [redacted] Priority Mail® 3-Day Regional Rate Box B USPS Tracking®# [redacted]

In order to speed the payment process up, JKM will pay 50% in September and 50% in November ($each) to complete this refundThis is the best offer we can make and JKM will proceed with this plan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Customer's order was shipped on 11/14/via UPS, tracking# [redacted] Two of the items remained on back order with the manufacturer until late January of JKM cancelled these items from the order and included refund check # [redacted] in the amount of $with the customer's order We apologize for the inconvenience