JJ's House

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and...

return instructions on March 28, 2016.   Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.   We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sendHopefully I will not see anymore emails in the future.ing it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com,We have processed full refund for [redacted] on January 22, 2015 and sent her refund receipt. We are really sorry for all the inconveniences incurred. As per the regulations of her bank and the international credit card payment platform, it may take 7-15 working days for...

the money to be deposited to the account that She Paid The Order. We are sorry that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.JJ’s House Service Team

Dear Revdex.com,   We have contacted [redacted] regarding the solution of the shipping fee on June 3, 2016. We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

We have contacted [redacted] regarding the refund, and sent her return address and return form on March 31.

Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.

We are sorry that we did not meet [redacted]’s expectation this...

time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.

Thank you.

 

 

 

Best Regards,

JJsHouse Service Team

I ordered a dress from JJ's House online. I read the return policy to make sure I could send the dress back if needed. I ordered a standard size vs custom sizing just so it could be returned. I had a tough time even finding contact information to initiate the return process. I notified the company within one day of receiving the dress that the dress was not a good fit. I emailed customer service and requested a return number. I was later informed in an email that all of their dresses are custom dresses so I was not be able to return the dress. So, even though they say they have a return policy, there really is no return policy! Also, the phone number listed above does not work either.

Dear Revdex.com,We have contacted [redacted] regarding the refund, and sent her instructions on April 2, 2015.Once we receive the return goods and make sure the return is in line with our return policy, claimed refund will be processed.We are sorry that we did not...

meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

I wish I had checked with the BBC before ordering from JJ's House. The mother of the Bride gown that I ordered was not as advertised. This "chiffon" dress was 100% polyester. The fit wasn't even close to their chart. Finally, after being led to believe I had 7 days to return it, I was given a new return policy which says I can't even do that. I am disgusted that I just wasted $290 on a piece of garbage from an inferior company.

Dear Revdex.com,   We have contacted [redacted] regarding the refund and sent her return form and return instructions on May 30, 2016. Once we receive the return goods and make sure the return is in line with our return...

policy, the refund will be processed. We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.   Thank you.   Best Regards, JJsHouse Service Team

We always treasure customers’ feedback and our goal is to exceed the expectations of every customer. After carefully investigating Ms. [redacted]’s case, we found out that:1. We believe Ms. [redacted] mistakenly assumed she was contacted by JJ’s House when she was...

contacted by another company.We have never got an email or call from Ms. [redacted] to cancel her order, nor did we try to contact her over phone. The phone number ###-###-#### ([redacted]) was not owned by us. In the email of Jul. 22, Ms. [redacted] claimed to have been contacted by someone calling from ###-###-####, which was not owned by JJsHouse either. We don’t make outreach phone calls to customers when they are browsing our website.2. On our part, we have manufactured and shipped Ms. [redacted] dress as per her order. Ms [redacted] just simply stated she doesn’t need the dress anymore and rejected the shipment. Even we have done nothing wrong, we have provided partial refund to Ms. [redacted] on Aug. 16 and completed the refund of $47.99 for her on Aug. 29. Throughout the whole process, we act in good faith and solved all the problems for Ms. Feaster. We believe there must be some misunderstanding here for Ms. Feaster. We hope this email clears things up for Ms. Feaster. Should further assistance is necessary, please don’t hesitate to contact us.JJ’s House

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com,

 

We have contacted [redacted] regarding the refund, and sent her return address and return form on Dec. 6.

Once we receive the return goods and make sure the return is in line with our return policy, full...

refund will be processed.

We are sorry that we did not meet [redacted]’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.

Thank you.

 

Best Regards,

JJsHouse Service Team

Dear Revdex.com,We have contacted Donna Joyce Thompson regarding the refund, and sent her instructions on May 16, 2015.Once we receive the return goods and make sure the return is in line with our return policy, full refund will be processed.We are sorry that we did not meet...

Donna’s expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com,We have contacted [redacted] regarding the refund, and reached an agreement with her on June 12. Once we get her confirmation, refund will be processed. We are sorry that we did not meet Chela’s expectation this time. We will continue to improve our customer service....

Hopefully, we will be able to serve her again in the future.Thank you.Best Regards,JJsHouse Service Team

Dear Revdex.com,
 
We have checked with the logistics department and confirmed we have not got the package yet. Could you ask Renee Fowler to provide the tracking number or the receipt for the returned package?
If we confirm the package is already back to our company, we will...

process full refund for her. 
Kind regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com, We have contacted [redacted] regarding the refund, and sent her return address and return form on March 31.Once we receive the return goods and make sure the return is in line with our return policy, FULL REFUND will be processed.Please be noted that we will process FULL REFUND of the item in dispute instead of 20% refund to Carolyn Drucker.We are sorry that we did not meet [redacted] expectation this time. We will continue to improve our customer service. Hopefully, we will be able to serve her again in the future.Thank you. Best Regards,JJsHouse Service Team

I recently ordered from this company. The dress arrived very timely. The dress was beautiful and very well constructed. It was not the right fit, and I contacted them to return the dress. The sent me the instructions, and I followed them. They received the dress and issued me a credit very timely. I would order from them again.