Brought in a laptop to be fixed because of a well defined problem (laptop shuts off every minutes for no apparent reason) Cost to diagnose the problem $ Received a call days later saying that problem might be due to the laptop electrical adapter overheating, but no way to tell because the store did not have a similar adapter Recommendation was to buy a new laptop Follcall suggested replacing the heat sync, still without any diagnosis of the problem Told them to forget the whole thing, since there was no diagnosis made Picked up the laptop this morning and was charged $162, which I consider totally unjustified, since the problem with this laptop was never identified and no testing was done on the laptop at all to identify the problem
Brought in a laptop to be fixed because of a well defined problem (laptop shuts off every minutes for no apparent reason) Cost to diagnose the problem $ Received a call days later saying that problem might be due to the laptop electrical adapter overheating, but no way to tell because the store did not have a similar adapter Recommendation was to buy a new laptop Follcall suggested replacing the heat sync, still without any diagnosis of the problem Told them to forget the whole thing, since there was no diagnosis made Picked up the laptop this morning and was charged $162, which I consider totally unjustified, since the problem with this laptop was never identified and no testing was done on the laptop at all to identify the problem