Jimmy John's

Business Response to a ComplaintComplaint ID#: [redacted] Company Name:Jimmy John'sCompany Contact: [redacted] ***Company Phone:###-###-####Company Email: [redacted] Person Who Sent the Complaint: [redacted] ***Staff Member:Response:Hi [redacted] , I wanted to apologize for the way my manager handled your question regarding a list of menu items that were dairy freeIf you could let me know which store you visited I will educate the manager so they can properly respond to this question going forwardThank you for giving us this feedback***Sent on: 9/15/7:39:AM

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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to Regards, [redacted] This was a very generic responseNo where on the menu does this state thisThey push online ordering but fail to state the increaseThis is misrepresenting the cost of their items.I wonder if other customers would be interested in hearing about this

Received email from Jimmy Johns: [redacted] I'm writing to you today in response to the complaint we received from [redacted] There was a glitch in our system when we voided the original order on Monday, August 22ndWe talked to our credit card company this morning and verified that the order has indeed been refunded Thank you for reaching out

Jimmy John's apologizes for the delay in responding to this complaint The $was accidentally charged on a remake order by a new employee As soon as we were made aware of this, the customer was contacted and his $was immediately refunded to him It is our understanding that the customer is satisfied with the resolution to this matter He received what he was paying for and any additional charges were refunded to him We feel that the complaint has been settled and no additional compensation or product will be offered Thank you

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Initial Business Response /* (1000, 10, 2015/09/18) */
He grabbed the wrong sandwiches and wrong bags himselfHe then drove a half hour away and demanded free food, his money back, free food againI am a business I can not just give away thingsHe came here and parked in a no parking zone and he
was the one who grabbed all of the wrong ordersThere is nothing we can do about refunding him, we are a business and can't give things away

Jimmy John's apologizes for the delay in responding to this complaint. The $was accidentally charged on a remake order by a new employee. As soon as we were made aware of this, the customer was contacted and his $was immediately refunded to him. It is our understanding
that the customer is satisfied with the resolution to this matter. He received what he was paying for and any additional charges were refunded to him. We feel that the complaint has been settled and no additional compensation or product will be offered. Thank you

Dear Ms***,I am writing this letter in response to the complaint received by *** *** on 1/27/that was assigned the ID ***I spoke with the manager on duty at the time and his remembrance of the events is similar to Ms***', however, there are some important differencesShe placed a pre-paid delay order online at 2:pm on 1/18/to be delivered to her place of work at 3:pmOur delivery driver arrived at her place of business at precisely 3:pm and tried to call Ms***He received no answerHe called back numerous times and she never picked up her phoneHe then brought the sandwich back to the store after waiting for Ms*** at her place of business for minutesMs*** stated in her initial complaint that we should have left the food with security since it was already paid forHowever, the security at her place of business is not allowed to accept any packages (food included) under any circumstancesWe have delivered there literally thousands of times and this has always been the caseMs*** then called to complain about her food not being there when she finally went to pick it up at around 3:pmAgain, she is the one that originally placed the order for 3:pm, and did not show up until 3:pm, after our driver had already returned to the storeAfter speaking with the manager on duty, she said she just wanted to cancel the transactionOur manager voided the entire transaction at 4:pm (attached) as requested.Furthermore, I spoke with our credit card processing company to verify that the order was, in fact, voided and did not get processedI have a written confirmation from them that this is precisely what occurredAt that point, the transaction is out of both Jimmy Johns' and the credit card processor's controlIt is up to Ms***' bank or credit card to refund the money in a timely mannerThis incident in no way should reflect negatively on either myself or my businessNot only did we void the order exactly as Ms*** had requested, we also delivered the order at the exact time and place she specifiedHadShe performed her implied duties after placing her order as well as my manager and driver performed theirs, this would have never become an issue in the first placePlease don't hesitate to call me with any further questions.Regards,Matthew M***Owner###-###-####

Business Response to a ComplaintComplaint ID#:***Company Name:Jimmy John'sCompany Contact:*** ***Company Phone:###-###-####Company Email:***Person Who Sent the Complaint:*** ***Staff Member:Response:Hi ***, I wanted to apologize for the way my manager handled your
question regarding a list of menu items that were dairy freeIf you could let me know which store you visited I will educate the manager so they can properly respond to this question going forwardThank you for giving us this feedback***Sent on: 9/15/7:39:AM

Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: *** AM
Contact Phone: ***
Jimmy Johns online ordering system had a different tax rate than our in-store systemThis was something we were unaware of and the
discrency has since been fixedWe have refunded the $the customer was overchargedWe sincerely apologize for any inconvenience this has caused the customer

I am rejecting this response because: Really what glitch?! I still have yet to see my refund on my bank statement!! So until I physically see it, I am not accepting nothing!! As of today August 29,I still do not see my refund, it has been full business days and today will be number For simple refunds they do not take long!

Dear Sirs,Refund was made back to customer 's credit card for sandwich purchase on July 2017.Thank you G*** KassisJimmy Johns Gourmet Sandwiches Pearland Texas

The customer stated that he placed an online complaint that eveningI contacted Jimmy John's Corporate office and they had no record of any correspondence from this person around that date, which is why no contact had been madeI received the letter from your office on May
16th, even though it was dated May I left a voicemail for the customer on May 16 and emailed on May I received a response today with a different visit date and amount than what was stated in the letterI was able to locate the transaction and learned the order was rung up to include the veggies and mayo, which is why it was received that wayI have apologized to the customer and have contacted our credit card company to issue a full refund of $

see attached

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Jimmy John's regarding complaint ID
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Regards,
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Received email from Jimmy Johns:***I'm writing to you today in response to the complaint we received from *** ***There was a glitch in our system when we voided the original order on Monday, August 22ndWe talked to our credit card company
this morning and verified that the order has indeed been refunded. Thank you for reaching out