Jim the Tree Guy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive a call from ***, he will speak to his staff about customer service and they did not bother to send me the missing items until a month later when I physically picked up September's supplies and questioned staff about my missing items back in AugustAt that ***e they provided my missing items (in September).? Regards, [redacted]

The patient has always had their supplies on this given month we did not have a whole box of cotton tip applicators, but they did not go without so we sent them a half box until the remainder was receivedI talked with the parent today and listen to her complaintI explained to her that I have been away from the office due to health issues the past couple monthsI gave her my cell phone to talk with me direct in the future if any concerns or issuesThe issue has been resolved by both parties and they have decided to stay on service with South Texas Medical SupplyThe biggest complaint was the customer service and not receiving a call back from meI explained to Ms [redacted] that I Have been out of the office due to health issues and that I thought [redacted] (Operations Manager) had taken care of the problemIt was a miscommunication of our staff and has been addressedWe have taken care of this child for many years and we have never had any issues until this situationWe strive for excellence in taken care of our patients and have since If any further questions please to contact me.? [redacted] ***Vice President of OperationsSouth Texas Medical Supply [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did receive a call from ***, he will speak to his staff about customer service and they did not bother to send me the missing items until a month later when I physically picked up September's supplies and questioned staff about my missing items back in AugustAt that ***e they provided my missing items (in September).
Regards,
*** ***

The patient has always had their supplies on this given month we did not have a whole box of cotton tip applicators, but they did not go without so we sent them a half box until the remainder was receivedI talked with the parent today and listen to her complaintI explained to her that I have
been away from the office due to health issues the past couple monthsI gave her my cell phone to talk with me direct in the future if any concerns or issuesThe issue has been resolved by both parties and they have decided to stay on service with South Texas Medical SupplyThe biggest complaint was the customer service and not receiving a call back from meI explained to Ms *** that I Have been out of the office due to health issues and that I thought *** (Operations Manager) had taken care of the problemIt was a miscommunication of our staff and has been addressedWe have taken care of this child for many years and we have never had any issues until this situationWe strive for excellence in taken care of our patients and have since If any further questions please to contact me.? *** ***Vice President of OperationsSouth Texas Medical Supply***