Jim Sigel Automotive Center

Attached copy of the customer's signed credit applicationCustomer attempted to purchase a Ford Focus

I was at work when he called and I cannot answer my phone when I am at work Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Under state and federal regulations one has to give verbal authorization to run credit and I did not give that I even spoke with the finance manager at power Kia, and he stated that we had to give that verbal confermation on thisHere is the article that states thathttps://www.edmunds.com/car-buying/car-dealership-credit-report-scams-and-th...⇄ Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

I do not know what to do next, I have reached out to the customer times with no return call.He just keeps rejecting the information that I submitAll I know is I had a customer attempting to purchase a vehicle and a signed credit applicationSuggestions?Thank you,-- Michael * H***General ManagerJim Sigel Automotive

Attached copy of the customer's signed credit application. Customer attempted to purchase a 2016 Ford Focus.

Please view attached document.
Re:  Complaint ID [redacted]
 
I am in receipt of your July 27, 2016 letter regarding our business transactions with the [redacted].  As Mr. [redacted] referenced in his customer experience information to the Revdex.com, our dealership had a six-day sale event...

off-site at the local fairgrounds.  It was very busy and at times very hectic.  The last day of the sale was July 25th, and all of the inventory and office equipment, etc. was moved back to the dealership on the 26th.  That is most likely why the [redacted] were put off a few days. 
 
On Friday, July 29th the [redacted] came in to the dealership and met with one of our sales managers.  In the interest of customer satisfaction and to resolve the [redacted] concerns the contracts and sale agreements were rewritten, removing product that was sold in the F & I office and lowering the sale prices to get payments that were lower and satisfactory to the [redacted].  
 
To my knowledge the [redacted]’ complaints have been addressed.  If more information is needed please let me know.
 
 
Sincerely,
 
Jeff S[redacted]
Co-Owner
Jim Sigel Automotive Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Actually I was very pleased with how Jim S[redacted] helped get this resolved.  I actually tried to send an email to the Revdex.com to let you know but for some reason it would not let me.
Thank you for the help in this matter.Sincerely, [redacted]

I was at work when he called and I cannot answer my phone when I am at work
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Under state and federal regulations one has to give verbal authorization to run credit and I did not give that.  I even spoke with the finance manager at power Kia, and he stated...

that we had to give that verbal confermation on this. Here is the article that states thathttps://www.edmunds.com/car-buying/car-dealership-credit-report-scams-and-th...⇄ /> Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]