Jim Patterson Toyota On Regent Reviews (%countItem)
Jim Patterson Toyota On Regent Rating
Address: 1486 Regent Ave W, Winnipeg, Manitoba, Canada, R2C 3A8
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Bought a brand-new Toyota Rav 4LE AWD with 268Km already on it. Upon driving it home on the same day the check engine lights on (AWD malfunction, 2WD engaged) shows on the dash board. I called in the problem to Dion and scheduled a service for May 7, 2019. Company said it's only a minor problem but the car is still at Toyota until now. They said that they already sent the issue to Toyota Canada and no guarantee that the problem will be fixed this week. Dion told me that the car was driven from Brandon to Winnipeg that's why my car has that 268kms.
Replace the unit because the dealer gave me a defective product/merchandise.
Contact Name and Title: Dion ***, Sales MGR
Contact Phone: 2046129127
Contact Email: ***
Within 48 hours of delivery of the New 2019 Toyota Rav4 to the customer, the customer contacted our store to state an issue that had arisen. I immediately scheduled a service appointment to diagnose the issue. The customer brought the vehicle in to have it inspected on the same day. Once he arrived, and the car was in service, we both sat and discussed what the next steps are. We then gave the customer a vehicle to use while his was being inspected and waiting for the issue to be fixed. Once the service department found the issue, we contacted Toyota Canada to know what are options are. We cannot replace the customers vehicle with a brand new one. We have ordered the parts to repair the customers vehicle which will be arriving on May 21,2019. Once these parts arrive, we will immediately fix the issue and return the vehicle to the customer with the issue fixed. We will then take back the loaner vehicle we gave to the customer and the customer will be back in his 2019 Rav4 by this time next week.
(The consumer indicated he/she DID NOT accept the response from the business.)
Considering the fact that the dealer sold me what was said a brand new car, but also the fact that the engine light had already went on the first day I got it doesn't apply to me as a brand new car. I don't think anyone in my position would feel satisfied with them purchasing what was said a brand new car. I was very excited to drive my new car but that cant happen anymore. Its already been 2 weeks and we still haven't got a replacement for it. Also, already made the first payment for it but as I said we weren't able to drive the car and that the loaner car was not the car we signed the contract for should be reconsidered. I am not very happy with the costumer service and how Frontier Toyota does not do anything to make their costumers satisfied. And plus Dion told me that the rav4 was driven from Brandon to Winnipeg,that's why it has a 268km on it which I also got a delivery charge for. The least you can do for me if you cant replace it is to jut give me my civic back which is more reliable and which was actually sold brand new to me and that the engine light didn't go off the first day I got it.
We understand the customers concern, frustration and disappointment but unfortunately we cannot replace the vehicle with another or simply unwind the transaction. The manufacture (Toyota Canada)of the product gives a warranty on the vehicle to address concerns like this that do come up but they do not offer a return and replace solution. At times, vehicles will fail not due to being abused or lemons but because a part fails. When that happens we take every step to address the issue in a timely manner with a focus on not inconveniencing the customer any more than they have been. While we recognize the disappointment of having to have a part replaced on the vehicle in a short time after delivery, we cannot exchange the vehicle for another one. If the customer would like to discuss this further we would be happy to continue the conversation in person at his convenience. We are here to support with this or any issue that they may have and will do what we can do to address the situation moving forward that is with in our control.
We entered into a lease agreement for a 2018 Yaris with the dealer in January 2018. It was not disclosed to us until a year later that there was a recall on block heaters for several Toyota models from April 2017, and one was never installed in our car. We were first contacted regarding this when parts became available in January 2019, and the installation was done January 30, 2019. We met with the general manager at this point who offered apologies but no solution- our proposed solutions were rejected, no solution was offered to us. ***
We feel the dealer did not negotiate with us in good faith as this was not disclosed when we made the deal on the car. Were we made aware of the situation at the time we would not have leased the car at all. The price of the block heater was included in the car payment, so we spent a year paying for something we did not have.
Product_Or_Service: 2018 Toyota Yaris
Account_Number:
Refund We feel that, as we were deceived into this lease agreement, it should be considered null and void. The dealer would take the car back with no financial penalty to us. We would also point out that payments for the block heater are spread out over the 5 year term of the lease but would only be able to use it for 4. Two other items we are paying for which add value are command start and Extra Care Protection (ECP). ECP is an extra warranty. We would intend to recover those losses.
Contact Name and Title: Kirk ***
Contact Phone: 2049446600
Contact Email: ***
I did meet with Jason and his wife. The vehicle did not come equipped from the factory with a block heater, as they where not available at the time.
We call Jason to come in and have a block heater installed (which he did), and he asked to return the vehicle.
I might add the vehicle has never left them stranded due to a no start issue or for any issue.
We did install a block heater last week for them and also topped up their vehicle with gas for the inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot accept the response as it ignores the complaint we made.
We were told by the dealer that the block heater was "included in the price" of the vehicle, but have never been shown a price breakdown on any document. Immediately after our meeting at Frontier, we approached another dealer (***) and asked them how they dealt with this situation. They indicated that the block heater was not included in the final price quote for affected models, as it was not yet installed. Customers were quoted a price for the installation and were able to pay in total or have it included in their regular payment. This dealer did state that some people elected NOT to buy/lease vehicles because of this situation. We find this practice in sharp contrast to our experience of being told nothing, until the Service Dept. called to inform parts were available.
We find the statement "the vehicle has never left them stranded" dismissive. We are lucky to have an insulated garage where the temperature is usually 15 to 20 degrees warmer than outside, and don't need to plug in there. Had we traveled anywhere, we would have certainly been at risk for a no-start. This point was raised during our meeting at Frontier, and the fact that other drivers have likely been put at risk.
During the meeting, we had also indicated that, as the car is leased we would only have a block heater for 4 of the 5 years. We felt some compensation should be offered for this, but the request was ignored. "I can't do that" was the answer repeated numerous times throughout our conversation, with no response when we asked for an explanation why not. Being that we were meeting with the general manager of the dealership, we felt there would be no one else there who could be helpful and have not contacted them since. We initially declined the offer of gas as the tank was at 3/4 full, but accepted later after the dealer insisted several times and this began to take a disproportionate amount of discussion time.
We feel this response from the dealer is a non-answer. It neither makes nor declines any offer.
For the clients time we did top up the 3/4tank to full, and also offered next time when they are in the area to come by for a complimentary tank of fuel.
As for the block heater it is now installed and do not see any further issues to this matter.
On the build sheet of the breakdown, the block heater DOES NOT show up.
Trusting this issue is now resolved.
I bought Toyota Camry 2014 from Frontier Toyota at Regent, Winnipeg, Manitoba. I came to looked the car on the 21st July, 2018 I was unable to check the car because I was at work but started the car and it works fine.I made deposit of $500 and promised I will come back on Tuesday 24th July,2018 to the paper work.I came did the necessary paper work and left because there was nobody that can assist me to drive the car home so I told them I will come pick the car on Saturday 28th July,2018.
On 28th July,2018, I came with my wife to drive the car home. They packed the car in very dark garage and the key was handed to us. I took the car from the garage. The car looked new as they had polished the car body and the four tires. I drove the car with trust and went to my friend place of work to show him. When we got to the place, my friend came out what he first showed us in the car was a straight line beside the driver's door.I and my wife was shocked to see it. My friend told me to call them and explain what I saw to them but that day was my birthday so many of families were waiting for us in park and we are very late. We went to the party and I forgot to contact them about the lines I saw. I called fist thing in the morning on Monday to inform the sales guy. He told me to take the picture which I did and sent to him. After 24 hrs he called me to bring the car on Friday 3rd of August,2018 that it will be fixed for me.
My wife took the car there and they refused to fix the car. My car was in their office for over 10 days before I came to pick it up because I need to take to work. I spoke to the sales manager he told me that if I don't want dent in my car I should have bought a new car. I sent an email to the Director, *** I just need my car to be fixed
Product_Or_Service: Toyota Camry 2014
Account_Number:
Finish the job I just want my car to be fixed.
Contact Name and Title: Rob *** G M
Contact Phone: 2049446600
Contact Email: [email protected]
there is no way this scratch could have been there when the customer picked up the car.First of all the scratch is on the drivers side on both doors under the door handle.There is no possibility this car would have made it to the delivery bay without the detailer bringing a scratch to management attention,followed by the salesman doing his inspection prior to delivery and finally the customers themselves.....this scratch is so obvious it would have been picked up on by us if it were there.....as a goodwill gesture I offered to pay half of his deductible as the scratch appears to be vandalism or an accidental scrape that happened after the car left here.
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't accept such. I believe the company use black polish to cover the lines on the car.If I had returned the car that day I know they wont said all this. I picked the car and after 15 minutes I discovered that lines on the car. I can't believe a company like that will be pretending as if they don't know what they did.
*** Those line are not from my side Frontier Toyota is not saying the truth. Repair my car for me.
Frontier Toyota along with Toyota Canada have been unable and/or unwilling to settle a dispute in regards to our billing of $141.25 on September 5th, 2017, for diagnostic services in the malfunction of the engine light on our 2014 Toyota Corolla, which we feel should have been covered under our used vehicle Extra Care Protection program. The ECP program expressly states that in addition to all Powertrain and Major Coverage it provides coverage for High Tech, including ***All sensors*** and ***All computers***. Nowhere does it state that diagnostics are not included. We took our car in to Frontier Toyota on the advice of a service representative when we called regarding the engine light staying on. Our invoice lists the cause as : ***CODES P0301 CYLINDER MISS FIRE, P0302 CYLINDER MISFIRE CHECKED DATA NO MISFIRING AT THIS TIME***. We were charged $125 plus taxes because, we were told, ***no part actually needed to be replaced at this time*** and the only recommendation was ***CUSTOMER TO MONITOR***. My husband has spoken to no avail with the Service Manager at Frontier Toyota as well as to a customer service representative at Toyota Canada, who would only repeat that it was ***Toyota Canada's policy*** and who refused to allow my husband to speak to a supervisor or manager with the authority to discuss our complaint further. This leaves us with no choice but to pursue our complaint with other authorities.
Product_Or_Service: Extra Care Protection Toyota Used Vehicles
Order_Number: ***
Account_Number:
Billing Adjustment We wish to be reimbursed the cost for the diagnostic services in the malfunction of the engine indicator light on our 2014 Toyota Corolla as outlined in our valid Toyota Extra Care Protection Plan.
Thank you for your follow-up to my complaint. I wish to advise you that, while the issue appears to have been more with Toyota Canada's Extended Care Protection program, Frontier Toyota has stepped up and resolved the dispute to my husband's and my satisfaction in promising us full credit towards future maintenance or repairs. You may therefore close the above file as there is no need to pursue my complaint further.
Thanks again for your help.
Sincerely,
Lucille