Jim Mason Heating & Air Conditioning

Review: Jim mason HVAC was contracted to supply a new HVAC system for my house. The system consist of a main unit for the first two floors and a ductless system for the third. Even though we had a contract stated that the final payment is due on completion of satisfactory checkout of all system and final completion of all work. Jim Mason insisted that we paid him in full before he finish installation on the registers and ensure us that all the systems was fully check out. This was in February. After we moved in in April. We found the main unit to be noisy, it sound like a turbo jet flying around in the house when the unit is on and there were missing registers. We inform Jim Mason about the noise issue and the missing registers. He ignore our request. We also found that the Fujitsu ductless system on the third floor was never check out and does not work. No heat!!!!!! We told him that we were freezing on the third floor, but he felt it was not a high priorities for him. He would said "I am sorry " "i am swamp" "maybe next week I can come out". Endless excuses.......After many no show of schedule appointments and fail attempts of trouble shootings, we still don't have a working unit on the third floor. Now we've been going through the hot days with no AC on the third floor. After a month of threatening text he finally schedule a appointment..we waited a whole day for him. Typical.......no show..... He finally show up the next day and told us that he doesn't know what's wrong with it. He ask us to call Fujitsu ourselves.. As of June 29th. We still don't have a working unit on the third floor, noisy system on the first and second floor, and missing registers.

Product_Or_Service: Paid In full February 2013, started October 2012

Desired Settlement: DesiredSettlementID: Refund

Jim Mason to paid for another contractor to fix all the issues...or get a full refund

Business

Response:

Business Response /* (1000, 10, 2013/07/26) */

Jim Mason agrees that he was contracted to do this project for Mr. [redacted], but purchased faulty equipment Fujitsu. Upon startup of Fujitsu system the new system was defective. Upon speaking with Fujitsu tech support a case number was issued, Case # XXXXX was given, Jim Mason Heating A/C was instructed to replace electrical control board by Fujitsu. Upon replacement failure to system was still present. I was then sent a new unit from Fujitsu and AGAIN upon start up the system failed. So, with much frustration along with Mr. [redacted] I contacted Fujisu to send out a representative to confirm my installation as I have done numerous units with Fujitsu. Upon representatives arrival on job site my workmanship was right up to par per manufacturer's specs. At this point this was the third attempt to complete this installation, so Fujitsu again reluctantly sent another new unit. Finally, this third unit finally rectified the problem with no changes to Jim Masons installation of original install. This whole problem was caused by Fujitsu's faulty equipment and they have it all documented and have said they would contact the Revdex.com and explain the case # XXXXX and that it was their fault and not Jim Mason Heating and Air Conditioning. Please contact the Territory Sales Manager [redacted] with all documentation about this issue. [redacted] works for [redacted] inc. contact information is as follows:

Email: [redacted]@srgirep.com / mobile: XXX-XXX-XXXX / Office: XXX-XXX-XXXX / fax: XXX- XXX-XXXX address is: [redacted] Raynham, MA XXXXX. Jaime was the rep that came to job site.