Initial Business Response / [redacted] (1000, 5, 2017/01/04) */ There is no cash refund as stated on the customer receipts and the checkout counter also displayed in a bold print behind the check out counter where all customers can read and view easilyour employee [redacted] politely offered Mr [redacted] an exchange or a form of a credit voucher for his damaged merchandise and Mr [redacted] refusedWe work hard to accommodate our customers and explain store rules and policies if we were asked, unfortunately it is nearly impossible to offer every customer comes to the checkout counter a tour of our rules and refunds during a very busy Christmas holiday season
Initial Business Response / [redacted] (1000, 5, 2017/01/04) */ There is no cash refund as stated on the customer receipts and the checkout counter also displayed in a bold print behind the check out counter where all customers can read and view easilyour employee [redacted] politely offered Mr [redacted] an exchange or a form of a credit voucher for his damaged merchandise and Mr [redacted] refusedWe work hard to accommodate our customers and explain store rules and policies if we were asked, unfortunately it is nearly impossible to offer every customer comes to the checkout counter a tour of our rules and refunds during a very busy Christmas holiday season