Jim Glover Chevrolet

Best experience ever buying a new car! Saleswoman Victoria was amazing! And the financial guy was so good! And most impressively was the manager Cass.
I will never buy a car anywhere else but here!
100%

Unethical dealership, false advertising of prices - Buyers Beware! I saw a vehicle on line through cargurus.com - the price was $17,692 for a 2016 Nissan Rogue. I was contacted by Kelly Hamilton, car salesman and I went on Friday, December 14th, 2018 to look at it and take it for a test drive. I loved it except it was missing something in the back (a roller that covers your suitcases when using the trunk part). I asked Kelly if we could get this or how much was it? He said he would go check. He was gone a very long time finally returning and stating the part was $195. I said ok and he slid a paper across the table showing me how much the vehicle would be. The price suddenly jumped from $17,692 to a "few thousand dollars" more from what was listed on cargurus. I told him what I had seen the car priced at (and had it on my phone still) and why was it more money now? He said that is the price if you are financing through us or trading in a vehicle with us. I was appalled to say the least. Immediately I said why didn't you tell me this ahead of time you wasted my time? I told him this was the most unethical place I had ever been and asked to speak to his manager. Ryan Kallam, Internet Manager strolls over and says the same thing Kelly said. I asked them both "how do you feel good about this, why didn't you tell me this before I spent my entire Friday nite trying to buy a vehicle totally unaware of their "rules" that were not listed?" Then I asked to speak to Ryan's boss where I was introduced to "General Sales Manager" Mark Henslick. He tried to show me on his computer screen their "disclaimer" where it states you have to finance or trade in your vehicle to get the internet price. I explained to him this disclaimer is nowhere on cargurus. He said "he would have to get with cargurus first thing Monday morning and be sure they had that disclaimer on there" (trying to blame it on them). He then says "well I'll tell you what, if you will finance with us and make 3 payments then pay it off after that I will let you have it for $17,692". I said No certainly not. I had my own financing. I walked away from this vehicle. If I could give them a "0" rating I would but little did they know I work for a large reputable law firm in downtown Tulsa and attorneys absolutely love digging into stuff like this. So to all of you out there, just a heads up on how they "roll" here. One other good piece of advice to all of you out there - any time you are buying a vehicle just go on oscn.net and check out the guy(s) that are selling and managing at any/all car dealerships - it will tell you everything you ever wanted to know about people that work at places like this and it will certainly make you think twice where you put your money! I'm glad I saved mine to purchase somewhere else!

Bad sales practice
Bought two cars and had very bad service. My wife thought she had free oil changes for life. Turns out she only had free ones for a specified amount of time which was fine but they charged her and didn't tell her upfront. They charged her about $50.00. I went there to buy a new 2016 Malibu but was made to believe I was getting a new car when in fact it was a demo. Fool me once, shame on you; fool me twice, shame on me. I wanted the 2016. The same thing happened to me about the oil changes and I wanted a wheel rotation also but the service tech warned me first that I had no more free ones left and I would be charged for he rotation. so when he told me the oil change was about $50.00 I went to Pep Boys and got both for $19.00. I wanted the 2016 with the full stereo screen and what I got was the cheap one with the small display and no place to plug a flash drive in for my MP3 music files. I also sent a paper letter to Jim Glove and there was never a response from them.

Great experience Steve was AWESOME. Will be back.

The assistant sales manager Cass F and sales professional Eugene M very very helpful in getting us into the vehicle we were looking for. I can understand why Jim Glover advertises that they treat you like family because we were made to feel very comfortable with the whole buying experience. There was no hassle and they listened to the questions we were concerned about. I would give them both 6 stars if allowed.

This was a very nice car buying experience! From the moment we were met on the lot, we were greeted by Eugene "Alvin" M with the utmost genuine interest. Cass F was very professional & knowledgeable. He was very reassuring of the efforts that would be put forth to assist us. He did not disappoint us. Brett D (or Brent) was very patient in the financial department. He did not mind explaining things in terms that could easily be understood. I loved the signing on the high tech desk! We are used to seeing the commercials. We were wondering if Kristen Glover & her brother were merely exaggerating about the car buying experience, the Market Hawk, etc. But, actually, they were telling the truth! We are so glad we went there!

here service department is absolutely the worst in Oklahoma dropped our car off on 8-14 never got a phone call from anybody a week and a half after we dropped it off called and asked about it they said they cant get it to duplicate the sound said he would call me the next day and set a time for a technician to ride with us 2 days past no call so I called them Bill told me to come in at 11 on the next day so we show up at 10:55 he said he would come get us from the waiting room at 11:15 I went and asked what the deal was he told me he was on lunch which is bullcrap he shouldn't have told me 11 when he knew they were going to be on lunch so went back to the waiting room at 12:15 went back he said he still hasn't got back 12:40 he came and got me said he was ready took him out got it to make the noise several time he said is it that metallic rattle sound I said yes drove a few more times around a parking lo so he could here the noise then the tech said I cant hear anything (all I hear is road noise and gravel and that he needed to get back to the shop he had better things to do and said the noise im hearing is from the intake) exact words out of his mouth so he had me pissed off so I said you come and drive it and I will tell you when its making the noise he got out and slammed the door and when he got in he slammed the door he drove it as soon as it started making the noise I told him and he let off the gas and said again I got to get back to the shop I got better things to do he stomped on the gas squealed the tires was speeding all the way back blew threw a stop sign turned corners way to fast the tires were squealing when he took the corners told him to slow down and he didn't listen got back to the shop he told Bill that it wasn't making any noise and went to the back talked to the service manager and told hin what happened he said that he would take another tech out the next day and he told me he would call me around 12 the next day he never called an Bill also said he would call the next day still didn't get a call so I waited to see how long it would take on 9-13 I went up there to get our car it was still in the same spot from when we went out with a tech the service manager said him and a tech took the car out and said he thought he heard a heat shield rattling and said that he tightened it but he didn't get to drive it yet he was going to take it out tomorrow so im pretty sure that was bullcrap because I checked the on star app several times to check the mileage to see if they were doing anything the car never moved so the service manager lied so we got our car back as I was pulling out of the parking lot was still making the same rattle clicking noise sounds like its coming from the transmission all the way home it was still making the same noise I guess that's what Jim Glover considers excellent customer service will never buy a car from them ever again and suggest nobody else buy one since they treat there customers like that last year they did the same thing the belt tensioner was making a weird noise after a week called them said they couldn't get it to make the noise took the tech out he heard it said he thought it was belt tensioner they had it another week said they couldn't duplicate the sound so I showed up again the service manager and a tech set there and I made the car make the noise where they could hear it they confirmed it was the belt tensioner he checked and said it was on factory back order and would take 30 to 90 days to come in had the car for 30 days and I called them said the part is still on factory back order about an hour later called in said I need a belt tensioner for a 2016 cruze they said they had 2 in stock that's 2 times our car has been in the shop for over 30 days the technicians drive the crap out of the cars also when I got our car back the average gas mileage for the last 100 miles was 12.7 wish I would have never bought a car from Jim Glover also when we purchased the car they were doing oil changes for life that was one of the things I said I wanted since *** was doing it when we were doing the contract he said he messed up printed a new one and they removed the free oil changes for life they seem like to me they don't care about there customers once you buy a car but extremely nice when we were buying so all they care about is sales and not customers

Great place to have your vehicle serviced. Kevin and his crew will go out of their way to make sure you are taken care of. These guys are always courteous and fast with a great attention to detail. They even have a car wash on site so my vehicle looks better when I pick it up than when I dropped it off. Keep up the good work.

Mark has always taken great care of us any time we are shopping for a new car. My wife loves her new Traverse! Thanks Mark and the team at Jim Glover Chevrolet, we are customers for life!

Asked them to replace the leaking water pump. They charged to diagnose & fix something else then all of the coolant leaked out.
Monday 1/29/2018 I asked them to fix a leaking waterpump. They charged a diagnostic fee of 110.00 and told me that the waterpump was not leaking it was something else. They fixed what they wanted. I had other work which I had asked them to do, change the oil and the transmission fluid. I paid a total of 342.41 to Jim Glover Dealership. After leaving the next day all of the coolant leaked out. I took it to a different dealership who conferment that the waterpump was leaking and they fixed my car. They also said the transmission fluid color was indicated it needed to be changed. I have tried to ask them for a refund of the diagnostic fee and to speak to a manager but they will not call me back.

Ran 14 credit checks Oct-Dec 2017 without my permission.
Talked about vehicle purchase Mar 2017. Ran 2 credit checks same week. Decided to hold off on buying. Beginning of this month my credit score went DOWN 170 poonts due to 14 hard inquires dome by Jim Glover Chevrolet in Oct-Dec 2017 without my permission. Called and talked with Tony, credit manager. Told will look into and call you back. No response. Glover needs to contact 3 credit reporting agencies and have these removed from my credit report ASAP.

Salesman can tell you/ make you agree to whatever price and pull the rug out from under you. UNPROFESSIONALISM should be their slogan.
I did the whole look at vehicles thing. Found the truck and I told him they were too high. I needed it to be at 30k before you could even get my attention. The salesman , who I might add was the most professional of the entire group, basically said I'll let you know if something comes in for that price. We exchanged info and I'm leaving he comes running out there and said "my manager gave me approval as long as you sign a soft commitment. I said deal. I come back in and sit at a desk. As the salesman and I were conducting business this guy comes over and has a weird look on his face then disappears only to reappear 2 minutes later telling me that this is the number for the truck on trade in value. I said okay- the guy is making zero sense at this point- at this point my salesman vanished to be with another customer and I guess this guy took over. He looked me dead in the at told me he wasn't going to sell me this truck. I guess intimidation is a new sales tactic. So after that I walked out the door and parted ways. Very dishonest and unprofessional. I exchange some text with the salesman to thank him but I'm not going to buy or give them my company's vehicle service anymore anymore.insert "general sales manager" he could be the Janitor for all I know. Calls once gets the story above and does an "investigation" calls the second time and tells me the miscommunication is on their end but is constantly pushing that my lack knowledge in Jim Glovers chain of command and how the sales structure works is my issue. These guys are a complete joke. I would a call from the corporate office so we can discuss this issue. Do not buy from these guys. You will be lied to and then get treated like the victim.

I purchased a new vehicle with 12 miles on the official odometer statement of 12 miles. The car arrived with 140+ miles on it.
I purchased this new vehicle on June 1st, thats when the sale went through according to my purchase agreement. On both the purchase agreement, and official odometer statement it shows the car as having 12 miles on it. The Certificate of origin indicates 12 miles on the car, and that was signed by a notary. At this point it is listed in 4 locations as 12 miles, and I am told that it is simply one persons clerical error, and I should get over it. The certificate of origin also demonstrates 12 miles on the car as of 9 June. The car shipped to me and arrived on 19 June, I believe it was in transit for 2 days.

I would not have purchased a car with those additional miles on it, I wanted a new car, and I wanted to take care of it myself. I have no way of knowing if the engine break in procedures were followed.

At this point the dealership has offered some oil changes or a return of the car. But a return would mean I am out my 950$ for shipping, insurance costs since it was on the lot for a while after purchase, gas that I put into the car, tax title and license fees, and car care supplies for this vehicle.

Additionally I am under the impression that I own the car on 1 June. I was told to get insurance to cover acts of god on the property of the dealership because I own it now. And yet someone drove the car after I owned it, that should be a crime too. Unauthorized use of a motor vehicle.

The dealership has been cordial in discussions but are not taking this issue seriously whatsoever.