Jim Coleman Toyota

To whom it may concern, [redacted] ***'s vehicle is currently in the Jim Coleman Toyota service center for a manufacture recall on the airbag The airbag light is currently on and due to safety concerns we have thus far been unable to return the vehicle to [redacted] *** Unfortunately the necessary parts for the recall are on national back order from Toyota and we do not have an alterantive remedy apart from waiting for the necessary parts to be released We would love to expedite the process for [redacted] ***, but we are at the mercy of Toyota's parts situation Our service manager Richard G [redacted] reached out the [redacted] today to further expand on the situation [redacted] is currently driving a rental car that is being subsidized by Toyota for the length of the term he has been in it We would be happy to assist [redacted] ***, in upgrading to a new vehicle should he nolonger want to wait for vehicle to be repaired.Sincerely, Patrick C [redacted] Jim Coleman Toyota

To whom it may concern,
[redacted]'s vehicle is currently in the Jim Coleman Toyota service center for a manufacture recall on the airbag.  The airbag light is currently on and due to safety concerns we have thus far been unable to return the vehicle to [redacted].  Unfortunately the...

necessary parts for the recall are on national back order from Toyota and we do not have an alterantive remedy apart from waiting for the necessary parts to be released.  We would love to expedite the process for [redacted], but we are at the mercy of Toyota's parts situation.  Our service manager Richard G[redacted] reached out the [redacted] today to further expand on the situation.  [redacted] is currently driving a rental car that is being subsidized by Toyota for the length of the term he has been in it.  We would be happy to assist [redacted], in upgrading to a new vehicle should he nolonger want to wait for vehicle to be repaired.Sincerely,
Patrick C[redacted]
Jim Coleman Toyota

Review: This complaint involves a lease trade in and the dealership failure to remit remaining lease payments when the vehicle was turned in. As part of the lease turn in, the dealership agreed to cover my last two payments. One week after turning in the lease, the payments had not been credited to the account. I inquired of the dealership who explained there was a mix up and the checks would go out right away. Almost one month after turning in the vehicle the payment has still not been made and I have been advised by the toyota financial that the account is delinquint and has been reported as such to the credit agencies.Desired Settlement: 1.Confirmation that the payment has been sent and the account closed.

2. Confirmation that this matter has been cleared from my credit report.

3. Reimbursement for time and expense for having to resolve this matter for over a month in the amount of one months car payment.

Consumer

Response:

Please remove the ancillary damages claim and proceed accordingly.

Review: I contacted Jim Coleman Toyota to replace keys to my mother's car. I spoke with [redacted] and explained I needed way to start the car. The keys were in California and I needed to get back to NC ASAP.

She asked the year make and model and said it was a programmable key and they were $170 a piece. She also said I needed to bring the car in.

With some effort I was able to bring the car to her, but instead of $170, now the programming was an additional fee and now the costs were going to be $75 for the blank key and 2 hours labor at $123 per hour and the minimum was two keys.

Now we were outside my comfort zone for price. I had to have my car towed back after I had invested three hours of my time based on her poor communication.. Had [redacted] expressed the minimum key requirement I would not have brought my car to the dealer.Desired Settlement: I want one key that I need for free.

Business

Response:

**. [redacted] called and did speak with [redacted] on the green team.