Thank you for bringing Ms [redacted] 's concern to my attentionIhave investigated her complaint and have found that we do oweher a refund of$due to her health insurance covering hermedical claims at 100%A check is being cut today and will besent to Ms [redacted] via the U.SPostal service in tomorrow's mail.It is our policy to collect co-payments at the time of a patient'svisit; however, we certainly should have refunded theoverpayment within daysWe have had some turnover withinour billing department which has impacted our efficiency, but weare actively working to clear up any refunds due to patients.I deeply apologize for the inconvenience and frustration that wehave caused Ms [redacted] Once again, thank you for bringing thisto my attention.Sincerely,Tracy M [redacted] Administrator
Thank you for bringing Ms***'s concern to my attentionIhave investigated her complaint and have found that we do oweher a refund of$due to her health insurance covering hermedical claims at 100%A check is being cut today and will besent to Ms*** via the U.SPostal service in
tomorrow's mail.It is our policy to collect co-payments at the time of a patient'svisit; however, we certainly should have refunded theoverpayment within daysWe have had some turnover withinour billing department which has impacted our efficiency, but weare actively working to clear up any refunds due to patients.I deeply apologize for the inconvenience and frustration that wehave caused Ms***Once again, thank you for bringing thisto my attention.Sincerely,Tracy M***Administrator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I also just received my refund that was due from the business
Sincerely,
*** ***
Thank you for bringing Ms [redacted] 's concern to my attentionIhave investigated her complaint and have found that we do oweher a refund of$due to her health insurance covering hermedical claims at 100%A check is being cut today and will besent to Ms [redacted] via the U.SPostal service in tomorrow's mail.It is our policy to collect co-payments at the time of a patient'svisit; however, we certainly should have refunded theoverpayment within daysWe have had some turnover withinour billing department which has impacted our efficiency, but weare actively working to clear up any refunds due to patients.I deeply apologize for the inconvenience and frustration that wehave caused Ms [redacted] Once again, thank you for bringing thisto my attention.Sincerely,Tracy M [redacted] Administrator
Thank you for bringing Ms***'s concern to my attentionIhave investigated her complaint and have found that we do oweher a refund of$due to her health insurance covering hermedical claims at 100%A check is being cut today and will besent to Ms*** via the U.SPostal service in
tomorrow's mail.It is our policy to collect co-payments at the time of a patient'svisit; however, we certainly should have refunded theoverpayment within daysWe have had some turnover withinour billing department which has impacted our efficiency, but weare actively working to clear up any refunds due to patients.I deeply apologize for the inconvenience and frustration that wehave caused Ms***Once again, thank you for bringing thisto my attention.Sincerely,Tracy M***Administrator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I also just received my refund that was due from the business
Sincerely,
*** ***