Jiffy on Demand Reviews (%countItem)
Jiffy on Demand Rating
Address: 90 Tycos Dr, North York, Ontario, Canada, M6B 1V9
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Good experience.
Exactly 1 month later 5/25/23 I went to the same location for an oil change.
I was given a list of what my vehicle needs. Listed was numerous things. an oil air filter. A fuel system clean, brake fluid flush and a radiator flush. Numerous other things and fluids need to be topped off.
I asked the gentleman if my radiator is leaking.
He said do you see wet spots underneath the vehicle.
I said no,
I just had a radiator flush last month.
Why would I need another radiator flush.
I was told to scratch radiator flush off the list.
To say the least
I felt like I was being scammed.
It's sad to know that scammers exist where you go trusting that there are honest people to do a honest service for your hard earned money.
With that 1 bad experience I will not be back.
Terrible experience with Jiffy!
Hired a painter to paint wrought iron railings. We had asked "pro" to spray railings for a smoother finish (his words) but he decided to paint railings without consulting us.
Very poor prep work (light sanding at best to remove rust), did not do 2 coats as promised, dropped paint on limestone patio (very few drop sheets), spent great deal of time on phone and taking breaks. Spoke to Jiffy who slammed 550$ through on credit card even though they knew customer was unhappy.
"Pro" did 1.5 hours work at best and Jiffy refuses to honour their 100% satisfaction guarantee. We would like a refund as we now need to get a real company to do the work and repair the damage.
We'd like to request that this review be removed as it is not accurate.
We have worked closely and responded immediately to the client and Darlene when they reached out with a concern about the job requested. We promptly responded and resolved this and have confirmation in writing from Darlene that she is happy with the resolution.
We are happy to send any proof needed to confirm this was promptly resolved.
Jiffy.
I agree issue has been resolved. Jiffy reached out to me after numerous attempts on my part.
On one of these attempts I did mention that I had reached out to Revdex.com. Shortly after that, Jiffy resolved the issue to my satisfaction.
Thanks for your help, Darlene C.
Review can be removed.
. They are not transparent with their charges. Your credit card will be overcharged. Their tradesmen are very poor quality. I had 2 security lights out in spent close to $300 had to fight then over charging me. The electrician knew something was wrong as the light kept flickering. Rather than checking further told me the light was faulty. Went to *** got the light fixed. He installed the new one same thing. Jiffy stays arms length with the issue. I still have no light. You have be warned
Hi Lisa, thank you for sharing your experience.
I would like to add that Lisa contacted us about this issue and we worked with her to resolve this. To summarize, she was only charged the minimum after-hours fee (booked in the evenings).
We can confirm there was an issue with the fixture she purchased. Normally we suggest having the Pro purchase this in case the part is faulty.
In this case, the original Pro went back to review and fix the issue. As it did happen again, we offered to get another Pro to look at this - they confirm the way Lisa requested the fixture on a dimmer system is causing this issue.
The 2nd Pro purchased a new fixture and resolved the issue - there was no extra cost for this.
We apologize for this experience and hope this doesn't stop you from using us in the future.
All the best,
Jiffy Customer Support Team
There was nothing wrong with the fixture. Again I'm very disappointed in Jiffy's dishonesty. The pro put in the fixture without checking the light switch. The switch was a dimmer Switch and the pro should have knowN you can connect a security light to a dimmer switch, He never checked the switch.
if jiffy is going to hire pros they need to be the gate keeper by ensuring their pros act appropriately, when I contacted jiffy they instructed me to deal with the pro myself. That is not right if they want to protect their brand they need to take complaints seriously.
We have promptly resolved this and sent another Pro to review the issue and trouble shot.
The case is closed as this has been resolved with the client at no extra cost.
We had Jiffy come yesterday to install light in kitchen. It only took an hour and we were charged for 2 hours!!!!!!
We have used Jiffy in the past and had a good experience but we feel ***!
Shelagh and Valentine
Hi Shelagh, We can look into this further if you reach out to us. We searched your name and could not locate a booking.
So sorry you didn't get use of the full minimum on this one, we understand that is frustrating. Please do keep in mind all of our rates and minimums are average or lower than industry standard, based on other companies within each service category, and the minimums compensate them as they still do have to block off at least 1 - 2 hours for your visit.
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Each category has an hourly rate and a job minimum - for Electrical, the rates $180 for the first 2 hours or less + $90 for each additional hour.
Take a look at our rate card on our website or mobile app to see where it refers to this before booking. The job minimum compensates the professional for shorter service calls, taking into account all that's involved in getting out to a job.
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Hope that clears it up - let us know if you have any further questions.
Hired Jiffy to complete 2 jobs. 1st job was to clean our eaves troughs on our 1,700 square foot home. Price on Jiffy website was $125.00 so we went ahead with it. Pro arrived instantly started to complain about the job...then the up charge texts from our pro....total $300.00 for a job originally quoted at $125.00. My wife at the same time booked a lawn maintenance crew to cut her elderly parents lawn...Quoted at $90 per hour. Only cut the front lawn today 20 by 20 feet took them an hour and a half...What?
Hi Matt, we are sorry to hear you did not have a great experience. I do not see that you reached out to us directly about this.
You are correct, the windows and eaves cleaning category is billed per service. I can see you were charged $125 for the cleaning and an extra $125 for a repair: Downspout blocked right side towards back from shingles. Roofer did not clean after installation of roof
The Pro would have also reviewed there is an issue and advised the extra cost to resolve this.
We can't confirm the info on the lawn job as you did not provide your wife's name. I looked up your last name to see there was a lawn job completed on June 1 and billed 1.5 hours. The note on the job is: We did the best we could. When grass is the length it was it becomes harder to cut.
Happy to review either of these requests with you - you can email ***@jiffyondemand.com for more assistance.
I used the Jiffy app to get a contractor to build a gazebo. He arrived alone( obviously a two person job). Then one hour into the job he asked me to help him out. After 7 hours, he asked me to close out my Jiffy account as he we give me a "cheaper" rate of 40$ an hour.
He never showed up again, I called him numerous times and was met with a lot of excuses. He never showed up again.
I now have a half build gazebo and no one to build the rest of it. Yes, I closed the account on his request, but Jiffy has *** and people should know about the risks.
This job was completed May 12, 2020 - we have already resolved this with the client Herb B.
The client reached out May 21, 2020 (same day the Revdex.com was filed). This confirms we were not given any opportunity to resolve this or look into the matter before this 1 star rating was left here.
The client wrote the same thing above to us and also agreed to complete the job outside of jiffy: I am totally disappointed in Jiffy, although I know I agreed to "close out" my Jiffy account for a cheaper rate.
We do out best to communicate in the emails sent to the clients that all payments made through Jiffy are protected. If the Pro and client choose to book the job outside of our company, there is nothing we can do to protect either party.
We also go the EXTRA step to secret shop all of our Pros. If caught, they are removed from our Platform as we have an agreement with the Pros that all Jiffy clients will remain Jiffy client's and they will only complete work for them on our Platform.
If the client let us know, we would have handled this and found a new Pro to complete the job. In this case, the client agreed to complete the work outside of Jiffy and contacted us because they were not happy that the job contracted outside of Jiffy was never completed as agreed.
Five star rating for Jiffy. They sent a plumber to install a sink& faucet in my second bathroom.
He arrived on time, did a great & professional job, clean, tidy & no mess.
I have used them in the past
Alan, thank you for letting us know about your experience!
Thank you for your glowing review!
We had Jiffy come for an emergency plumbing leak in our kitchen sink. From the time we downloaded the app, contacted Jiffy and someone came and completed the job it was a total of 6 hours - simply amazing! They were knowledgeable and efficient in their task. I can't praise this service enough - we have referred several friends to their service since, who have all had similar very positive experiences. It's great that the contractors are pre-screened, and the payment process is transparent and straightforward - no surprises, no upsell, just quick and effective service for a fair price. Will continue to use this service for any of our upcoming household smaller projects.
Hi Janet! Thank you for your great review :)
Moira T.
My son and I have used Jiffy on several occasions - for plumbing mostly both in my home and my son's condo. Also we had some work done to repair a wall in his condo from a water leak in the fridge. Yesterday I had a new sink and faucet installed as the faucet leaked. Steve, the plumber found not only the faucet but the elbow below the sink also had been leaking. He brought a new sink and faucet with a spray and installed them. We're very pleased with his work and with all the work we've had done by Jiffy. I highly recommend them. Their prices are reasonable and they go out of their way to please the customer.
Moira, thank you for the glowing review!
We are happy to hear we were able to help you + your son! Thanks for trusting Jiffy and look forward to helping you out next time :)
I had some work done by one of the Jiffy Handyman to help install a New cabinet install to large to do it myself So we hired He arrived at the time requested and less the hour the work was complete.
***.
When I contacted *** ,where the cabinet was purchased they turn down the the installation too small for their interest
Gerry! Thank you for the positive review!
Jiffy was created to help Homeowners with any type of Home Maintenance Project - no job is too small :)
Excellent job done by your pro, Jon B. He was so helpful and he did a thorough job to our complete satisfaction. We want him for our next job as well
Hey Ramasubba, thanks so much for the great review!
Booking a follow up job with a Previous Pro can be done in the App! This is a new feature so you will need to ensure your app is up to date.
Click on the message with the Pro or the completed job -> You will see the option to send your Pro a request to create a follow up job.
They will get back to you to confirm the details. Once the details are confirmed, you will see a notification to confirm the follow up was created.
Feel free to reach out to us if you have any other q's.
Jiffy Team!
I had some come to fix my dryer & the attachment to the vent was detached. The booming and service went very smoothly & the job was done quickly and well! Very happy with my first experience with both Jiffy and Slav (who came to do the work)!
Thank you for your review! :)
I decided to booka handyman with Jiffy after hearing from a few friends that they'd had good experiences with them. I just moved into a new build home and needed needed some hooks put up to hang up garden gear, snow shovels, etc. I had a 4x2x10' board to put up for hooks, a bike rack and a special rack preset up for garage organization. Also I needed kayak storage installed. I had purchased a roof pulley system for the kayaks and wall racks just in case that didn't work out, this was explained to the handyman. I wanted it done so I could fit my car in my garage. I also had a coat hook to hang up inside. After completing the garage work the handyguy came in and installed the door hook fine and showed me the garage. He had put up the board and hooks appropriately, but had put up the garage organizer under the board??? This wasted the board space as nothing could be put above it and blocked things from going on the organizer. I had told him to put the organizer next the the board so all the space could be used. Worse yet he did not use the kayak pulley system I had asked him to install, he said the kayaks wouldn't fit. I later measured and it would have worked fine, the kayaks fit up on the roof. Instead he attached the kayak racks low to the wall near the garage door opposite the tools, rather than up higher towards the back of the garage for accessibility. At no time did the handyman come speak to me about his decisions or tell me that the kayaks wouldn't fit on the pulley system or ask where or if I want the kayak racks. Now my garage is unusable. I cannot drive my car into the garage and get out of it, I'm trapped by the kayaks. I was totally speechless that this guy did this and didn't even discuss it with me. I checked the kayak pulley box and he hadn't even opened it to look at the install instructions or how it worked or anything, he obviously just didn't want to install it although he knew prior to coming to my place that this is what I wanted. Now I have to hire someone else to fix this and I had a brand new perfect garage that is now going to be full of holes. I have to wonder that someone does check these guys out before they send them to people's homes.
Hi Tam, we are sorry to hear about this experience. It's of course completely warrantied. Best thing to do is actually message your pro directly in the app. Then you two can coordinate a re-visit directly.
If you'd prefer a new Pro to review this, we can send a new pro to review and repair this for you.
I can see that you rated this job 5 stars and I also do not see a note on file that you had a concern. In the future, you can email us directly at ***@jiffyondemand.com so we can help resolve this.
Best,
Jiffy Team
The five star rating was an accident, I thought I was rating the *** handyman I had in just before it appeared in my mailbox. I realized afterwards that it was the wrong handyman and couldn't fix it. I would not want the same handyman in after he he obviously just did his own thing without even talking to me or trying to do what I had requested. I will contact you to arrange a different handyman and am glad to hear that you warranty your work.
I had requested a person to come out and wall mount my 75" TV as well as install wall jacks to run power and HDMI cables. The tech was professional and very good. My family are very happy and I will be requesting more jobs come the spring and summer time from Jiffy.
Positives:
- Very friendly and knowledgeable individual
- Price is great
- Professionally done work
Negatives:
- NON
. I tried to use them to repair a fridge and some plumbing work. Neither repair person was able to successfully complete the job and left a mess on top of it. I figured out their M.O. Who would work for Jiffy? Think about it. If you have a company that is successful you have no need for Jiffy. But if, on the other hand you are a lousy plumber and have no customers, what better way to get some business than to sign up for Jiffy. That is why they can provide fast service and very low quality service
Thank you for your feedback. We have reviewed your account and see you did not pay for your Appliance request. The warranty Pro provided an estimate to repair your unit and there is a note on file to advise they are waiting on your response on how to proceed.
Regarding your Plumbing request. The Pro charged the minimum and provided a diagnosis:
Snake shower drain
Look in to wide spread bathroom faucet, we will try and find parts for the faucet, but keep in mind there is no brand name so there will be sometime until we locate the part.
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We are happy to address any concerns. Feel free to email us at [email protected]
I did not pay as they did not complete the job. That has no bearing on the fact that could not fix the problem after multiple attempts.
With regard to the plumber I got back to him but he had lost the list of what he was supposed to replace so he was of no use. Sorry, but your service across the board is
Very professional service techs. Questions answered quickly and they even gave me a reference for a service they didn't have on their list.
Definitely will use the service again and often!
The Jiffy app was absolutely the greatest and easiest to use. Once I filled out what I needed done and submitted the job. Within 10 minutes I had the job booked and confirmed for the date and time I wanted. Price was exactly as quoted. My service provider phoned and communicated thru the app with me to discuss the job.
The day of the job Clarence and son showed up on time and worked efficiently within allotted time. Very happy customer and will only use this app for any home service.
Hey Ken! Thanks for taking the time to review us! We appreciate the wonderful feedback :)
Using Jiffy was a seamless experience from booking to job completion. I was so impressed
Hey Howie! Thank you for the review :)
In general, I like Jiffy business model. It is helping homeowners with average income. However, in my last requested Job; I faced a dishonorable support from their c
e, which it was not acceptable. Please make sure to follow-up the following steps to protect yourself, if you are willing to use their services...
e. However, it seems they won't pay attention it.
1. Make sure in work-order the name of Pro (Technician name) to be specified. If NOT, do not accept any sub-contractor instead of Pro to accomplish the Job. As long as some Technicians are trying to take a few jobs at the same time and assign the requested Job to sub-contractors with less experience & lack of communication! This is one the Major issue in Jiffy Mobile Application. Project mapped to the Technician Profile. However, Job is doing by sub-contractor!
2. For any changes in the requested Project - Ask Technician (Pro) to revise the Work-order with details along with confirmation
The Steps are simple and it is supposed to follow-up & Verified by Jiffy c
Thank you for your review. We'd like to add that we spent a lot of time reviewing Reza's case and can confirm that both Pro's booked did not charge for the work started. Most of our companies are smaller, owner-operators and some are larger with employees. In this case, the first Pro booked owned the company and a Pro that works with him was scheduled to complete the job. This is what the client is referring to when noting a sub contractor was sent.
All steps were taken to ensure the customer's concerns were addressed. Based on the review, we'd like to provide some insight.
1) Client booked a Painting Job - Exterior Paining in the front of the house and fixing some areas with cracks. The painter began the job and realized the area had an extensive amount of rotted wood that could not be resolved with wood filler - the painter informed the client he could not proceed as the actual work needed is out of scope. Job was cancelled and the client was not billed for any time spent.
2) Client booked a Handyman. The rate is hourly and is billed by time on site. We do not offer free quotes in this category. The handyman request was: Need a handy man with carpenter experience. A few wooden parts of Exterior building got rotten and need to be replaced by wood.
The handyman came to assess the work and advised that it is more extensive than the client explained. The Pro (with permission) removed a piece of the wood to investigate further. The Pro quoted the client on a few options and the client decided to cancel and not proceed. As a gesture of goodwill, this handyman did not bill for his time.
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It is not clear what the client is requesting we do in this situation as we feel we have been extremely responsive and have reviewed the details of the job throughly with them.
Thanks for your feedback. Please See as below ones. You are welcome, if you have any questions.
Moreover, if you kindly review my original thread, your will notice my original thread was pointed for damaging my Exterior window.
1. You said, we spent a lot of time reviewing Reza's case and can confirm that both Pro's booked did not charge for the work started
Answer: I was including within an infinitive loop for over 4 weeks without any positive progress. All of the threads along with Images are available. please let me know if you want to review all of them in Order.
2. the first Pro booked owned the company and a Pro that works with him was scheduled to complete the job. This is what the client is referring to when noting a sub-contractor was sent
Answer: This is not true either. I directly talked with your pro and confirmed with him to manage the job NOT somebody else. Even, he mentioned due to his busy schedule, he will postpone my Job next week. We had agreed. However, he called on the same day (appointment schedule) and excused, he was unable to attend and he is sending another his colleague. I booked HIM thru your APP. Not a sub-contractor.
3. The painter began the job and realized the area had an extensive amount of rotted wood that could not be resolved with wood filler - the painter informed the client he could not proceed as the actual work needed is out of scope. Job was cancelled and the client was not billed for any time spent
Answer: This is not true either. It was nice the customer care team reviewed my emails properly, before making this scenario. The following thread sent dated Fri, Aug 30, 2019 at 04:02 PM, to Ms. R. from Jiffy - once she requested to provide the compliant form and submit to their team.
â?¢ Complaint: Please see as below ones.
â?¢ during the sub-contractor task, he did confirm one piece of exterior window frame is rotten and cannot be fixed by putty. he recommended to remove that one and replace with a new wood. I accepted it. after a few hours, he came back and asked me he found more rotten woods and he is going to examine it (he did not confirm he is going to mess-up and damage my exterior window and put me in tough condition).
â?¢ After he removed the woods from Exterior window frame (without explanation or consequence with me), he told me he cannot do it and I have to hire a handyman to replace the wood.
â?¢ Pro after this incident, also was trying to cover his sub-contractor mistake and lack of communication and told me, we were trying to help you!
â?¢ I assigned another request in Jiffy for a handyman with carpenter experience. He was very professional and kind person. he did confirm this job has a quote around $2800 to $3200. at the same time, he recommends I have to use Vinyl siding as long as with this price, the quality of new wood cannot be stable more than 4 years. also, he was helping me to remove the other broken woods on Exterior Frame, which sub-contractor made it!
â?¢ as above scenario, I can confirm sub-contractor made the following mistake
â?¢ sub-contractor must contact to the pro before damaging the Exterior window frame to explain the situation
â?¢ sub-contractor should have declared the replace of woods is not part of his job and should have STOPPED the project, without damaging my Exterior window frame
â?¢ pro should have contacted me and explained the gap and cost of project for replacing the new wood
Although the sign up and job request was easy, the rest of the service was very bad.
A "pro" accepted a gardening job request and set an arrival time for 11am the following day. The "pro" never showed up or even had the courtesy to call.
I contacted customer service who relisted the job request, but then cancelled it after a few hours because nobody else accepted the job.
I contacted customer service again, and they said that next time I should allow more time for the request to be filled. I said there would not be a next time. Their response was "sorry for the inconvenience".
Maureen, we would like to apologize for this experience. Lawn maintenance is a seasonal category and does book up quickly. Sometimes there are delays due to the weather (the rain was bad April/May). Allow us to review:
I can see that this job was requested for May 16th.
Your Pro reached out in the chat: Hey Maureen, I'm Mike your Jiffy Pro. Let me know if there are any more job details you want to go over before our appointment. This was on May 15, 2019, 9:15 PM, which was moments after the job was accepted. Unfortunately you did not respond to him to confirm the appointment or details of the job.
Once our Help desk was contacted, the first job was cancelled and a new job was created to see if we could find you a new pro.
Keeping in mind, you are in Markham which is a slower service area as all of our pro are based in Toronto.
You would have gotten an email to advise this is a seasonal category and we apologize for the delay.
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That being said, we would love the chance to turn your experience with us around - feel free to reach out to make a new request :)