Jiffy Lube

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

we had resolved the issue with Mr [redacted] the issue was with a sensor that was not related to our serviceBelow is a comment that Mr [redacted] left on one of our survey's.0*** 11/05/ DATE: WEDNESDAY, NOVEMBER 12, TO: JIFFY LUBE FROM: [redacted] ** [redacted] ** [redacted] *** SAN ANTONIO, TX *** PHONE: ###-###-#### [redacted] @HOTMAIL.COM SUBJ: APOLOGY TO WHOM IT MAY CONCERN, I RECENTLY SENT ACUSTOMER COMPLAINT INQUIRY TO JIFFY LUBE, REFERENCING SERVICE THAT I RECEIVEDAT THE JIFFY LUBE SERVICE CENTER #*** MY VEHICLE (NISSAN X-TERRA);WAS BROUGHT IN FOR A ROUTINE OIL CHANGE, AND BEGAN TO STALL SHORTLYAFTER I SINCERELY BELIEVED THAT THE ISSUE WAS WITH JIFFY LUBE IULTIMATELY HAD THE VEHICLE TOWED TO WORLD CAR NISSAN, AND THEY ASSESSED THAT ITWAS A FAULTY SENSOR THAT WAS ON RECALL BY NISSAN THE [redacted] ATJIFFY LUBE # [redacted] (***), PROVIDED EXCELLENT CUSTOMER SERVICE; AND WENT ABOVETHE CALL OF DUTY MY WIFE AND I ARE EXTREMELY GRATEFUL AND BLESSED THATTHE ITEM WAS COVERED BY NISSAN; AND IN RETROSPECT, I SHOULD HAVE WAITED UNTIL IRECEIVED A FULL DIAGNOSTIC OF THE VEHICLE WE HAD JUST RECENTLY LOST SEVERAL THOUSAND DOLLARS ON A VEHICLE, DUE TO SOME UNSTATEDISSUES; AND WHEN OUR SON'S VEHICLE MALFUNCTIONED; WE FELTOVERWHELMED IN HINDSIGHT, I DID OVER REACT; BUT I DO BELIEVE MY MOTIVESWERE SINCERE PLEASE ACCEPT MY HUMBLE APOLOGY IN THIS MATTER....GODBLESS! SINCERELY, [redacted] L [redacted] JR., USMC RET

To whom it may concern: Ms [redacted] was contacted by ***, [redacted] ***, on multiple occasions [redacted] never returned to the store nor did she bring the damage to the attention of anyone at the Reading location as stated in her claimShe has refused repeated attempts to inspect the damage she is allegingShe also has refused to send copies of the pictures of the damage she stated that she has Timeline for ***: 9/12/pm, 7pm Called and left a message, no response 9/13/9am, pm, 4pm Called and left a message, no response 9/15/Corresponded by email, [redacted] stated she had laryngitis and preferred to communicate by email [redacted] requested to see the alleged damage, [redacted] declined to bring the vehicle in She stated she had pictures of the damage 9/16/Emailed [redacted] and asked for a copy of the pictures or to see the vehicle in person, [redacted] declined As of 9/29/ [redacted] stores took over this complaint and attempted to contact [redacted] with the hope that a manager from a different location would have better luck reaching a resolution 9/30/ [redacted] emailed [redacted] asking for her to produce the pictures she stated she had of the damage to the glove boxShe never returned my email 10/3/ [redacted] called and left a message with [redacted] asking her to forward any pictures or to bring in the vehicle so we could assess the alleged damageShe never returned my call 10/4/ [redacted] called and left a message with [redacted] to set up a time when we can inspect the alleged damage to her vehicle [redacted] has not responded as of 10/16/

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I applaud Jiffy Lube for taking this opportunity to own this mistakeHowever, I do not want compensation or gift cards for this negative customer experienceThey will not receive my business in the futureI cannot fathom that Jiffy Lube failed at their primary business function (i.eoil changes)The larger issue is that upon completion of the transaction on 01/13/2014, the associate that ran my credit card advised me that my car was given a clean bill of health and that everything looked greatIf they had owned up to their mistake at the point of sale and provided a possible remedy, then this would have been a customer service winInstead, I left that night with the impression that everything was fineI will continue to share this experience with others to warn them against using companies like Jiffy Lube.] Regards, Jonathan Smith

I really enjoy the apartmentThe people are friendly and the location is great

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thats absolutely ridiculous because that address and phone number has no Revdex.com page to report tooNever minding the fact my receipt says right at the bottom JIFFY LUBE INTERNATIONAL SINCE If you were not responsibility for this then your company would not be on the bottom of the page I received Regards, [redacted]

I’m familiar with this issue with Mr[redacted] but I had thought that the issue was resolvedI first became aware of his problem after he had left a review on our [redacted] page, after I received the notification I called our manager at the store to see if he was aware of an issue [redacted] had been to our store earlier that morning with a severe oil leak that appeared to be coming from an oil pressure fitted cooler lineOur manager confirmed with [redacted] that the oil was not coming from either the drain plug or the oil filter, which would be the only two components we touch with a oil changeHe topped up the oil for [redacted] free of charge and let him know he would need to see a mechanic to fix the line.? When I arrived at the shop I called [redacted] to get his side of the store; he was under the impression that the oil line blew off because the vehicle was overfilledI explained to him that we had cameras in the store and I would be able to review the footage to ensure something like that had not happenedI reviewed the footage and it clearly showed our technicians drain the oil, change the oil filter, re-install the drain plug, our upper technician fill one of our Eco jugs with the correct amount of oil and pour into the vehicle, after restart our technician wipes and double checks the oil level and shows the oil level to ***’s wifeThe entire service which I have saved to my phone was done by the textbook.? After I called [redacted] back and let him know the details of the oil change and that it was done properly, I even invited him to shop should he wish to view itI also explained to him that had the oil been so grossly overfilled that it created enough pressure to blow off an oil line there would been other warning signs first such as thick white or blue smoke coming from the exhaust because the oil is pressuring up in the motor first and the excess oil is burned offBy the end of our conversation [redacted] was not upset and sounded like he had realized that we had done nothing wrong as he had changed his review on [redacted] to a more positive one and removed his review on [redacted] completely.? If this complaint to Revdex.com was made after I thought the situation was rectified then I have a few questionsIn the complaint he mentions a dealership said we overfilled the vehicle causing the damageDoes he have paperwork for this claim from the dealer? How did the dealer come to this conclusion if all the oil had leaked out of the vehicle before it arrived there? As I stated before I have video footage of the oil change being done correctly and us showing the correct oil level to his wifeI’ve made two attempts to call [redacted] since receiving this email yesterday with no return calls.? If you require any further information please email or call me at? [redacted] ? Thank you,? Mitchell B***

June 27, Dear [redacted] ,This letter is in response to your letter of June 23, 2014, pertaining to the above ID reference.Records indicate that the customer [redacted] received three (3) Signature Service oil changes at Jiffy Lube Stores in the last two years, with the last one being on 05/05/and that being the first time at Jiffy Lube Store [redacted] at [redacted] , Maryland with 115,miles on the vehicle.Prior to us performing the Signature Service on 05/05/2014, the Store Manager noticed that the customer was putting in a Motor Flush fluid into his vehicle in the parking lot, and as we performed the Signature Service on the vehicle, the oil cap was damagedJiffy Lube Store [redacted] took responsibility for the oil cap damage and agreed to pay for a new oneOn 05/12/the customer returned to the store and had a new oil cap installed.On 05/14/ [redacted] noticed his oil light and alarm coming on every time he applied his brakes, and continued to drive his vehicle until it failed to operateIn [redacted] his complaint, he mentions the oil cap incident and the engine problemI as the District Manager visited the customer to examine the vehicle for myselfI also explained that either the broken oil cap or the new oil caps replaced by Jiffy Lube was the cause of the engine failure.Having ruled out all [redacted] reasons for engine failure, I believe it was caused either by improper use of engine flush added prior to the Signature Service oil change or malfunction of the oil pumpThe fact that the customer continued to drive the vehicle, despite the oil light being on and alarm going off, worsened the state of the engine and caused it to shut downThe customer neglected to stop the car immediately in order to avoid damage.I have spoken at length with ** [redacted] concerning this situation and have indicated to him that the Signature Service did not cause the engine damage.Sincerely,

We are in receipt of Ms [redacted] comments in response to our previous letterThank you for giving us another opportunity to respond to your issues regarding the payment deferrals you received, through the Revdex.com complaint processWe hope the following information will further clarify our position on this matter As stated in our previous response, the type of financing agreement you have with [redacted] Financial Services is a simple interest loan, as indicated on your original Retail Installment Sale Contract (Contact)We have enclosed a copy of your original signed Contract for your recordsYour Contract clearly states it is a simple interest loan and your finance charges are calculated on a daily basisThe Contract, specifically Section on the reverse side of your Contract, states that if a payment extension (deferral) is requested you will pay additional finance charges While we understand your concern regarding your conversations with our representatives, as stated in our previous response, we are unable to waive accrued interestOur records indicate the information provided by our associates at the time your deferments were processed was correctDeferments are considered a courtesy since we provide them to assist our customers with their immediate payment issuesBecause you elected to defer your installment due dates, you extended the number of days between your paymentsBecause the number of days between your payments was extended, additional interest accruedWhen your loan reaches maturity, any outstanding balances, including the total interest and principal outstanding become due Additionally, we had offered to defer two additional monthly payments in an effort to relieve some of the burden of having a large final paymentWe regret any additional frustration our offer of additional assistance may have caused Mr [redacted] , our records indicate that on January 21, a payment in the amount of $1,posted to your referenced accountThank you for your recent paymentYou may expect your account to close in one to two business days We are committed to providing our customers with the highest level of serviceIf you have any questions, please contact me, [redacted] , Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Thank you for giving us the opportunity to address your issue regarding how we have reported your payment history to the credit reporting agencies through the Revdex.com complaint processWe hope that the following information and explanation will answer the issues addressed in your complaint Firstly, we are truly sorry to hear about your wife’s medical emergency and the unexpected strain on youWe empathize with your situation and hope her treatments and prognosis remain positive BMW Financial Services is committed to reporting accurate information to the credit reporting agencies regarding the payment experience we have with our customersIn an effort to resolve your request, we researched your account and verified that five payments were received 30-days past dueWe report a payment as delinquent if it is received more than calendar days past the initial due dateOur records confirm the following payments were received or more days past due: - The payment due on August 6, was received days past due on September 6, - The payment due on October 6, was received days past due on November 6, - The payment due on December 6, was received days past due on January 6, - The payment due on January 6, was received days past due on February 6, - The payment due on March 6, was received days past due on April 6, The payment posted to your account via the EasyPay automatic monthly payment program on August 6, was returned due to insufficient funds on August 15, Because your August payment was returned, as you were advised, the payment posted to your account on September 6, was applied toward the satisfaction of your past due August balanceSince no replacement payment was posted, eight payments were received one month behind your billing schedule between the months of August and March We attempted to notify you of your past due balance using the billing contact information that was provided to usWe tried to notify you of this balance via your September through March monthly Account StatementsWe emailed our requests for contact to you and [redacted] and [redacted] We are sorry to hear you did not receive our notices and requests for contact; however, in the event your billing information changes we rely on our customers to notify us so that we may update our records accordingly Consistent with our obligations under the Fair Credit Reporting Act (FCRA), we cannot change a delinquent payment based upon brand loyalty, past payment performance, for goodwill, or as a courtesyBMW Financial Services furnishes account data to the credit bureaus in compliance with the FCRAThe FCRA requires that the information provided by BMW Financial Services be accurateAccordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurateIn this case, the data BMW Financial Services furnished to the credit bureaus is accurate Although we empathize with your situation, as a financial services provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reportedWe have made the decision to report to the credit bureaus and must report all of our customers based upon the same criteria to maintain the accuracy and integrity of our reportingBecause we have no evidence indicating that our reporting is not accurate, we are unable to accommodate your request to remove the delinquencies from your credit report We are committed to providing you with the highest level of serviceIf you have any questions, please contact me, [redacted] *** at (800) [redacted] , Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter

Thank you for giving us another opportunity to address your concerns regarding how we have reported your payment history to the credit reporting agencies through the Revdex.com complaint processWe regret that our previous responses did not resolve this matter entirely [redacted] , upon receipt of your previous requests, we researched your account and verified that one payment was received 30-days past dueOur records confirm the payment due on April 18, was received days past due on May 19, With your most recent rejection, you remitted documentation which you state demonstrates the payment in question was withdrawn from your bank on May 18, Unfortunately, we are unable to verify this informationAs indicated in each of our previous responses, we have confirmed the payment was posted through your My BMW online account on May 19, at 10:p.mETFurthermore, upon receipt of your most recent rejection, we reviewed our accounting records and confirmed the request to collect the funds from your bank was not issued until May 20, Based on the information confirmed during our most recent reinvestigation, it appears the documentation you have provided to us is now different from the original requestAdditionally, while payments made on our website are reflected on your BMW Financial Services account immediately, we do not submit our request for payment to your bank until the following business dayTherefore, even if your payment was made using our website on Friday, May 16, 2014, it is not possible that the funds would have been withdrawn from your bank account on Sunday, May 18, As previously stated, BMW Financial Services furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA)The FCRA requires that the information provided by BMW Financial Services be accurateAccordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurateIn this case, the data BMW Financial Services furnished to the credit bureaus is accurate As stated in each of our previous responses, as a financial services provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reportedWe have made the decision to report to the credit bureaus and must report all of our customers based upon the same criteria to maintain the accuracy and integrity of our reportingBecause we have no evidence indicating that our reporting is not accurate, our response continues to remain unchangedWe are unable to accommodate your request to remove the delinquency from your credit report If you have any questions, please contact me, [redacted] , Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

As you would expect our investigation of this issue is a bit differentOn 4/22/he did get an oil change on his [redacted] at milesOn 5/we got a call from a garage calling themselves " [redacted] ***" called the store, we damaged a vehicle we serviced incorrectly, and that the engine needed to be replaced(In my experience, garages do not make this kind of call) On 5/the customer spoke to our DM, about what had happened to his vehicleDuring this conversation the DM was told that the low oil pressure light had never came on in his vehicle but that the vehicle had engine damage most likely from oil starvationThis was when he asked to see the receipt from " [redacted] ***" on their findings so he could see exactly what they had found on their investigationWhich the customer said they would provideThe customer also asked at that time asked for a letter from us warranting his vehicleOn 5/we received an email from the customer, which included a statement of damage from "Matts Auto Repair" (Not [redacted] ***) which stated that they thought the engine sounded like it was suffering from low oil pressure, they then changed the oil pressure gauge (but did not charge for it on the bill?) and that upon further investigation they found a plastic adapter within the oil filter housing and when it was removed the oil pressure was restored but that there was lasting engine damage notedThus their claim that the plastic adapter had been put into the canister by Jiffy Lube causing the low oil pressure problem There was also a statement from " [redacted] " stating that the customer had told them of the " [redacted] *** [redacted] " findings and they stated that "They agreed there is some abnoise coming from the top end of the motor"They did not do any diagnostics or work on the vehicle however, nor did they bill the customer for the visitWhen our DM was going to visit the car and talk in person to " [redacted] ***" where the receipt was from, upon "Googling" the address it was a private address? He then went on to visit the " [redacted] Garage" that had claimed to have contacted us and we found an employee named "Matt" that said he had worked on the vehicleHowever he could not give us a receipt and at first said he could not actually recall what he had done with the vehicleWhen pressed on the issue of the receipt he asked us to leave the buildingOn 5/the customer met with our Director of Operations and DM a last time to see if we could resolve this issueNeither of them could detect any unusual engine noises at this timeWe again asked for the original record of service from the [redacted] Garage" and were again deniedThis lead into an argument that ended in name calling and Mr [redacted] leavingIn our investigation on our side we noted that the person who worked on Mr [redacted] 's vehicle was an experienced technician having done thousands of oil changesThe plastic piece that is in question is used to help drain the oil from a vehicle and is optionalThis technician does not use them and in fact I know of none of ours that do because of the extra time it takes to service a vehicle! It is also for use on the outside of the vehicle only to help drain the oil and if it were to be placed inside of the filter as is suggested the oil would move around the piece as it is not large enough to block the oil flow and again not cause the problem that is suggestedIt is also very improbable that if indeed this was blocking the oil flow that the vehicle could not have been driven over miles prior to noticing an engine problemThen there was the fact that the oil light never came on during this time, plus the fact that we cannot get a receipt from the place claiming to have done the workAt present we have a lot of puzzle pieces that do not fit, but none them suggest we caused this problemIt is unfortunate and I am sorry that they have had a problem with their vehicle but just because we touched It does not mean we broke it, sometimes mechanical things just break

What Jiffy Lube can not seem to grasp, is the fact that [redacted] is about one half mile away from the Jiffy Lube [redacted] in Bethel Park When I left Jiffy Lube, I had only Lug nuts holding my wheel onUNSAFE from any point of view! I could not drive, on a Saturday, from Bethel Park to Pleasant Hills on lug nuts, I was NOT taking my life into my hands, and had no other choice than to go to ***At least they were able to make it so I had lug nuts holding the wheel on, and I nelieve they did the best they could in a bad situationHow would Jiffy Lube have felt if I had attempted to drive to Pleasant Hills, the wheel happened to come off causing a multi-vehicle accident in heavy traffic, and possibly inuring people severely? How about law suits Jiffy Lube? Again I had no choice, and no matter what Jiffy Lube thinks, this was a result of incompetent work to begin with, and they are at faultPeriod Regards, [redacted]

This is in response to complaint ID# [redacted] from customer Ms [redacted] In November Ms [redacted] came into BMW North Scottsdale and purchased a BMW 320i at that same time Ms [redacted] sold her current automobile to a private party on the dealerships premises When Ms [redacted] voluntarily surrendered her vehicle, as a repossession, February her BMW 320i had been licensed, titled and funded by BMW Financial Services for a couple of months and payments had been made Ms [redacted] has asked for refund of all money she has spent on the lease, this issue should be addressed to BMW Financial Services who the lease was with and not BMW North Scottsdale

*** our response to this is that we will get Mr [redacted] a new skid plate and install it ourselvesThis is the first we have heard of this problem or we would have resolved it as soon as it happened There have been no complaints at the store level or to Jiffy Lube IntlAs far as sending a check as a goodwill case we would not do so because we would like to see that it is missing, and given the fact it came off days after service and almost a month later the claim is made concerns meSo at this time we can order the skid plate and install it if Mr [redacted] chooses for us to do soThank You [redacted] Director of Operation The Terrell Group 317-491- [redacted] @gmail.com

Complaint: [redacted] I am rejecting this response because:Revdex.com Agent, The engine cover surrounds the oil cap (oil filler area) which is the damaged areaThe morning of the service, I checked the water/antifreeze level as I only use the VW recommended antifreeze and did not want Jiffy Lube to add fluidI was confident that if it had been damaged previously I would have seen it at that time.After reviewing the poor quality video several times with professionals in the automotive industry and non-professionals, there were three different conclusionsTwo of which indicated Jiffy Lube could have been responsible for the damage and the third could not indicate Jiffy Lube responsible or not responsible for the damageThis incident has caused me a great deal of anxietyInformation I received, from a professional, indicated the engine cover could be plastic welded with an almost perfect appearanceDue to the poor quality video and the plastic welding information, I will not continue with this complaintThank you for your attention, I appreciate your time spent on this issue.Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted] I am rejecting this response because: I was not given a complete service I paid for a complete service! I did the safety check I would have been let free to drive down the road and continue to drive my vehicle in a very unsafe manner! I don't believe I should pay for an incomplete job I do not know if my oil was changed I do not know if the oil filter was changed I do not if that was tighten correctlyAgain I did not ask for extra bolts so again you fail to listen to a customerAnd why would I want to return to a place that has proven Time After Time that this is a constant problem so they can only again give me a unsafe vehicle to drive? This is Jiffy Lube mission statement :At Jiffy Lube®, we believe you deserve to be free from the anxiety of keeping your vehicle in top shapeMost importantly, we believe you deserve a service provider you can trustIt’s our mission to be your preventive maintenance providers for the long haul, dedicated to providing the best care for your vehicle while also working with you to stay up-to-date on routine vehicle maintenance so you can Leave Worry BehindThis statement was taken from the Jiffy Lube website as you can see they did not meet any of their mission statement when servicing my vehicle Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10548748, and find that this resolution is satisfactory to meThough I do not agree that they acted in the fasted way possible, I do appreciate the effort that they made after we brought the Revdex.com into the situationBefore Revdex.com was involved, we called numerous times and Will didn't have time to deal with the situation and we waited about weeks with no response on their end before we contacted Revdex.comOnce they received message from Revdex.com, then they were quick to rectify the situation and ordered the parts that were needed, which was much appreciatedWe also have yet to receive any certification regarding a free oil change Regards, [redacted]

Owner of this jiffy lube argues with customers without even listening to the issueI received a corporate coupon to use at ANY jiffy lube locationI usually use Jiffy Lube for my basic maintence while my husband is deployed and we had to evacuate to PA during hurricane MatthewI sent my dad with the corporate coupon that was sent to me to use at ANY locationThere were NO exclusions and said it was for ANY locationI read it twice before sending himThe owner then told my dad it was only for California even though it didn't say anything of the sortsHe apparently likes to pick and choose what coupons he will acceptThen he wanted to challenge me and told me to bring the coupon down and let him look at itI showed him the email and the coupon and not in either did it say anything about an exclusion and did say it could be used at ANY locationThis man needs SHUT downHis customer service is non existent and he shouldn't even be partnered in a business! When I told him I would be filing a report against him with Revdex.com and Corporate he said go aheadHe had no want to rectify the situationWhich is a shame because my husband and I always try to help the "little guy" but this ruined it for me to use any jiffy lube again!

Thank you for giving us the opportunity to address your issue regarding how we have reported your payment history and account status due to your insurance claim to the credit reporting agencies through the Better Business Bureau complaint processWe hope that the following information and explanation will answer the issues addressed in your complaint BMW Financial Services is committed to reporting accurate information to the credit reporting agencies regarding the payment experience we have with our customersIn an effort to resolve your request, we researched your account and verified we received your Nationwide insurance settlement of $22,on June 23, However, this settlement was insufficient to satisfy your account balance, leaving you with an outstanding insurance deficiency balance of $ Because your retail installment contract included Guaranteed Protection (GAP) BMW Financial Services initiated a GAP Claim with your GAP warranty administrator Safe-Guard Products International, LLCAs of the date of this letter your GAP claim has not been resolvedUntil your insurance deficiency balance has been satisfied by Safe-Guard Products International, LLC your account will be reported in collection status to the credit reporting agenciesOnce this account balance is satisfied, we will update our reporting to reflect your account as paid in full During the term of retail installment contract your payments were received outside of your 10-day grace period on two occasionsThe payment due February 6, was received days past due on February 23, The payment due May 6, was received days past due on June 3, We apologize for any issues your insurance provider experienced with regard to the title documents for your vehicleWe can confirm your BMW 328i with Vehicle Identification Number (VIN) [redacted] was electronically titled with the Commonwealth of PennsylvaniaA paper title was ordered for your vehicle on June 27, and was received July 8, If your insurance company is still in need of confirmation of your vehicle’s title please have them consult a Customer Service Advocate at (800) [redacted] Monday through Friday, from 9:a.mto 9:p.mETWe have also enclosed a copy of your title for your review BMW Financial Services furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA)The FCRA requires that the information provided by BMW Financial Services be accurateAccordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurateIn this case, the data BMW Financial Services furnished to the credit bureaus is accurate Although we empathize with your situation, as a financial services provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reportedWe have made the decision to report to the credit bureaus and must report all of our customers based upon the same criteria to maintain the accuracy and integrity of our reportingBecause we have no evidence indicating that our reporting is not accurate, we are unable to accommodate your request to change our reporting of your account status to paid as agreed If you have any questions, please contact me, [redacted] , Monday through Friday, from 9: a.mto 6:p.mET, or by mail at either address listed on this letter