JH Efficient Cleaning Services

Initial Business Response / [redacted] (1000, 11, 2015/10/27) */ We have contacted [redacted] to clarify and assist with her concernsSteps have been taken to configure the technology to communicate only with their device and their IT has been contacted, as per [redacted] , to have it reinstalled with this configuration as well as offering the client access to the information to verify that the appropriate steps were takenWe are just awaiting a response from their IT [redacted] has stated she accepts our apology in addition to allowing us to reconfigure and reinstall the properly configured device monitoring softwareShe has stated that she has concerns about general collection of data and we are undergoing steps to educate our staff on proper configuration as well as education of this software to alleviate this concern and will be soon releasing information available through our website answering common related questions other clients may have regarding this technology Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/10/27) */
We have contacted [redacted] to clarify and assist with her concerns. Steps have been taken to configure the technology to communicate only with their device and their IT has been contacted, as per [redacted], to have it reinstalled with this...

configuration as well as offering the client access to the information to verify that the appropriate steps were taken. We are just awaiting a response from their IT.

[redacted] has stated she accepts our apology in addition to allowing us to reconfigure and reinstall the properly configured device monitoring software. She has stated that she has concerns about general collection of data and we are undergoing steps to educate our staff on proper configuration as well as education of this software to alleviate this concern and will be soon releasing information available through our website answering common related questions other clients may have regarding this technology.
Initial Consumer Rebuttal /* (2000, 13, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)