Jewlybox Reviews (%countItem)
Jewlybox Rating
Address: 5111 Maryland Way STE 205, Brentwood, Tennessee, United States, 37027-7513
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Still waiting for a refund/jewelry after I cancelled my membership in august of 2019. No one is replying my emails getting the auto generated one.
Purchase: Made a one year subscription on 5/8/2019 (#XXXXXXXXXX) I got three pieces of jewelry may/june/july sent to me
Cancellation: on 8/26/2019 I cancelled my membership with the expectation I wasn't getting my money back but I would get the jewerly until my membership period was over.
First email was sent 10/10/2019 they replied to the email saying they wer going through major changes with the company. Since they no longer did the monthly subscription like I had signed up for they would send one large shipment at the end and they would keep me updated.
2nd email 5/30/2020: my membership was over I reached out to them I got an auto mail with no follow up since then I've sent another one with no replies from the company.
I would like to get my refund of the remaining amount owed. I do not want the jewelry anymore. I have tried to me understanding and patient but Iwant this to be over.
I contacted the company at the beginning of the month because I was charged after cancelling my subscription with them.
May 11th I was charged for a subscription after cancelling it with them prior to that date. They say I didn't cancel until that date but that is not true. I contacted their customer service and despite the automated message saying maximum of 3 days to respond it took almost 2 weeks to get a response. The response was that I will not get a refund but the box will be sent out. The box was never sent out. I escalated it through my payment provided ***. In order to thwart me receiving a refund from *** they have created a shipping label. They were supposed to mail the package when they charged me if that was the route they wanted to take but they took almost a whole month and that is not the process they state on their website. Customer services still hasn't reached back out after that initial comment of were sending out ur box.
I just want a refund. I will escalate this to any means necessary to get my money back, this company is a scam charging 23 dollars for a cheap piece of jewelry.
Feb 14th paid, tracking sent, no fulfillment of tracking, no responses to email nor request for refund, ability to cancel anytime site reads. $6.95
Feb 14th paid, tracking sent, no fulfillment of tracking, no responses to email nor request for refund, ability to cancel anytime site reads. $6.95 over 5 emails sent to support team not one response, they did delete my account and no longer able to view my info or see progress if any on package or refund. Bad business
Refund
I signed up for the membership/subscription service of JewlyBox. When I first joined the service, I was charged the membership/subscription fee and did not receive the membership box. This was in December. I reached out repeatedly to customer service, attempted to contact the business via social media, and heard no response. In January, I was finally contacted, and the situation rectified. I was hopeful this was a one-time issue, however the same issue is happening again with the second membership box I am owed. The business has prevented me from reaching out on social media, and despite being charged for a membership box 2 weeks ago, I have not received the box, or confirmation that the box has even shipped. I have repeatedly reached out to both the owner of the company, Katie, as well as their customer service team to inquire about this issue, and have not received a response. The business clearly states on their website that membership boxes will ship no later than 1 week after payment, and clearly this is not the case.
Product_Or_Service: Jewlybox Membership - Gold
Order_Number:
Other (requires explanation) I would like to be contacted by the business with resolution to my issue. I would like the membership box I paid for to be delivered to my residential address (I will even come to pick it up if need be) or I want my money refunded. After this membership box issue is rectified, I would like Jewlybox to remove my credit card information from their system to prevent them from stealing from me again.
Document Attached***
Company has contacted me, YES
Am I satisfied with their efforts to resolve the claim, ALMOST.
I have been told that a refund was issued, and I am awaiting to actually see the return funds before I believe the company and formally close this complaint. Since the business has not kept it's word in the past, I do not believe her until I see action. In this case, action will be actually receiving a refund to my account.
This company is a subscription service. Husband purchased pre-paid 6 month monthly jewelry subscription for me. Three months in, they changed their available service, eliminating my plan. Through a series of emails, they eventually assured me I would receive the remainder of my prepaid subscription, which would be in a bulk shipment on October 15. As of today, 12 days later, I haven't received anything, including a response to my email asking for confirmation that it did indeed ship. This comes on the heels of them shipping the new product and charging me after I specifically stated I didn't want the new service. That issue was eventually resolved, but it left me questioning the company in general. Just want the rest of my stuff or a partial refund from the prepay.
Delivery Either want the product or a refund of half the prepaid subscription price since I got half the shipments.
On November 6, owner emailed to say she had issued a refund (and sent a screenshot of said refund - without my name in the shot, and without a correct credit card number) without explaining to me how to get the refund. As previously stated, I had already removed my card from the account so as not to be charged for anything else. She offered a full refund, I told her I'd be happy with HALF since I had received half the shipments. I paid 148.51 originally, so half would be $74.25 but she told me she'd credited me 57. I responded via email that same day, asking where exactly that credit had gone since I didn't have a card connected to the account any longer, and how 57 was half of 148. I have received no response and also no credit, for obvious reasons. She again asked that I drop the complaint so that she didn't have to follow up with Revdex.com. This still has not been resolved.
Somehow I did receive the $57 credit. This causes a bit of concern in that I deleted my card from my account but they clearly still have it on file. Also this was not half of my original purchase, which was all I asked for. It should be noted that in an earlier email after my complaint here she offered a full refund. I told her I would be fine with half. I ended up not even getting half. I don't intend to continue to deal with this issue any longer, but I'm NOT satisfied with the outcome.
I was just notified that a complaint was filed with the Revdex.com concerning your account with us. I want to offer you a full refund for your trouble and offer my apologies for any miscommunication. We transitioned products which is a common practice especially for new companies and will be delivering the remaining jewelry for all people who had previously had a pre-paid subscription. We are delivering the product that is owed to our customers before the end of the year and are offering refunds to anyone who wishes to have a refund rather than the remainder of their jewelry.
If you are able to close the dispute you opened with the Revdex.com then I can get your refund processed ASAP and we can resolve this matter. I by no means want you to feel like you are out money because the jewelry would have been delivered to you by the end of the year.
However, I know it is frustrating to have been subscribed to Jewlybox and not really know what is going on. That is why I would be more than happy to issue a full refund for all six months of the subscription that you had if you are able to close this dispute.
Thank you for your understanding and I hope we can resolve this! I'm so sorry for your frustration.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have outlined in my previous responses, this isn't what happened. The response Revdex.com posted on 12/5 was the first email I got, which I referenced previously. I responded to her, saying I would be happy with just a half refund since I got half the product. She refunded less than half. I did receive the partial refund, but it wasn't half of what I paid. I emailed again to ask about it but received no further response.
I'm not pursuing any further because I'm tired of dealing with it, not because it was settled satisfactorily. I guess I should have just agreed to the full refund so that maybe I would have gotten half.