Jetz Convenience Centers

Review: Took my vehicle through the touchless car wash on Feb. 7th, 2016 and while doing so one the arms that control fluid disbursement broke and got pinned against my vehicle. The wash stopped and I went to try and free my vehicle but it was pinned against the arm. I managed to then steer my vehicle away from the arm which then freed it. I went across the street to their convenience store to report the issue. I then checked my vehicle for damages and noticed scratches and smudges where the arm was pinned. They gave me a voucher for a free car wash and told me I would have to email my issue/claim to their website. I did so twice and never heard back. I reported this to the convenience store and they told me they would have Jetz respond to my inquiry. They never did. In the meantime I went to the body shop and they were able to buff out the smudges & scratches, but Jetz does not know that.Desired Settlement: I would like a written apology and possibly some free car washes. I don't really care about the car washes, but it would sit better with me.

Business

Response:

Dear Mr. [redacted],First let me thank you for being a customer of Jetz and let me also apologize for the damage you sustained to your vehicle. This situation clearly did not have the rewarding outcome we strive for every day at Jetz.I had a conversation with our Assistant Manager [redacted] Dietrich who initially handled this issue with you. [redacted] confirmed there was damage to your car and also confirmed he asked you to send an email to Jetz through our website JetzRewards.com. I just reviewed all emails sent to JetzRewards.com since Feb 7 and I do not see any from you. Not sure what happened there. Mr. [redacted], on behalf of all of us at Jetz we would like to turn a bad situation into a more rewarding one. We are happy to pay for the buffing to your car and will offer you a car wash card with 5 Platinum Washes (retail value $60) to help offset you troubles. Please contact me directly at ###-###-#### so I can make arrangements with the store staff to resolve this issue.Thank you in advance for your understanding, [redacted]www.KnoBob.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still want to respond to your email regarding below. I was on vacation last week and did not get a chance to respond so I apologize for that.

I love coming to this gas station. It is always clean and the staff is SUPER friendly! Always have a great experience here.