JetBlue Airways Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com:
Thank you for your help with this matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and although I would appreciate a formal phone call from a senior Jet Blue representative to discuss their arguably unethical refund approach with respect to Jet Blue credit and to have an explanation of why the flight was cancelled and why I was initially rescheduled to a clearly worse alternative flight than what was available, I otherwise find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Its been 3 days and I still havent recieved my money back from jetblue, I have lost the opportunity to purchase the tickets at the price I wanted because I was charged for the wrong tickets due to your reps mistake. I do not find it fair to have to purchase my tickets at a higher price because I was charged and have yet to recieve my money back this is very irresponsible on jetblue's part. I am very unsatisfied with the service given. I need my money to be refunded to me asap and would like to purchase at the price I missed do to your reps mistake, its been 3 days and I have yet to revieve mu money back how am I supposed to purchase my tickets.
Sincerely,
[redacted]

Revdex.com:
Please note that JetBlue refunded my monies back to me.  I want to close this complaint.  Thank you.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they misrepresented the options in an attempt to charge a customer a higher fee. If all options had been Presented to meI would have had the option to purchase a small tote from the airports store. 
Sincerely,
[redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted], Confirmation [redacted], and are responding through the Online Complaint System. We're sorry to hear...

of your baggage concerns. You may contact the Central Baggage Services directly and they can be reached at 1-866-538-5438.We hope your item is located and we look forward to serving you at JetBlue.Sincerely,Debbie C[redacted]JetBlue | Customer SupportExecutive OfficesTell us why here...

Re: Email received - Sat 9/3/2016, Contact # [redacted] Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online...

Complaint System.We regret that the payment for your Flight [redacted] did not go through successfully when you booked it online July 19. Our booking system will send out a confirmation code - [redacted] - immediately to recognize that a credit card number has been entered for payment. Unfortunately, the charge was rejected on July 20 and the ticket was not issued. We cannot determine the reason for the issuing bank to reject a charge, that would have to be examined closely by you and the banking office. We realize you called on September 2 because you did not get the usual email to remind you to check in and that was when you were first aware that the ticket was not paid. We regret this happened and that we could not find space for you at the same fare because the flight was sold out. We understand that the offer to book you on a later flight would not meet your travel needs and you chose to book with another airline. Although we understand and sympathize with your situation, we must deny your request for your request for compensation for the additional expenses and inconveniences you experienced. JetBlue does not compensate for non-payment. We value you as a JetBlue customer and regret that you were disappointed with your recent experience. We hope that you choose to travel with us again and allow us the opportunity to regain your confidence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Anthonette [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the rebuttal and are responding through your Online Complaint System. We regret your continued disappointment. We can assure you that your concerns have been researched properly and the facts we shared with you are accurate. We can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction.  We appreciate you choosing JetBlue and hope to see you onboard soon. Kind Regards, KellyCorporate Customer SupportJetBlue

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We are unable to confirm system errors taking place before or after the stated transactions took place, Dr. [redacted]. Also, when these flights were booked you agreed to the following terms before processing the online payment:
For both Refundable and Non-Refundable fares: Cancellations made within 24 hours of original ticketing, for departure 7 or more days from original ticketing will incur a full refund. No cancel fee will be collected and option to have all monies returned to original form of payment or Travel Bank.
As stated previously, these changes were not made in that 24 hour timeframe. Neither by phone or online. You mentioned you have blogged and tweeted about this. Keep in mind JetBlue Social Media team was and is available 24hrs a day, 7 days a week, 365 a year. For future reference they too can be a resource for you when you may be unable to use your VOIP phone to call. If you tweet a direct message where we can reach you someone will contact you soon.
We recognize may of our customers have different devices they may be using for communication; however this does not consititue JetBlue waiving fees. Customers with special service requests such as you have mentioned can find assistance and information at http://bit.ly/1byypP5.
We regret the continued frustrations and do feel we have responded consistent with our guidelines. Although this may not be the outcome you had hoped for, we look forward to having you onboard JetBlue soon.
Warmest Regards,
[redacted]
Corporate Customer Support
JetBlue Airways

Complaint: [redacted]
I am rejecting this response because:I am aware and we are in agreement with the rules and sales policy of JetBlue.In fact, the amount I agreed to pay for the fine is more than double the original value ($ 255).I would like to clarify that I do not issue tickets here. The account we had with ARC was VTC that does not allows to issue air tickets. For issuance of tickets I use Consolidator (for almost 20 years) Maybe the reason is that I did not receive notification of debit memo.This is my last attempt to reach an agreement with jetBlue, and I have already proposed to pay a maximum of $ 550.00. Retaliation will not affect my business, but I would like to pay for our error.
Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We regret the circumstances leading to your inquiry. All bag claims must be made at...

the arrival airport within four (4) hours. We apologize for any misunderstanding of this.
Our limit to liability, per our contract of carriage does specifically state items suchs as zippers, wheels and normal wear and tear and not something we cover. Should you have specific questions we encourage you to contact the arrival airport or our Central Baggage Office at 1-[redacted] for the most accurate information regarding bag claims.
In this venue we are respectfully declining your request for reimburesment and will defer all future requests for information to the experts in this matter.
We understand this may not be the outcome you were hoping for and hope despite this you will continue choosing to travel with JetBlue in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the complaint filed by [redacted], and we are responding through your Online Complaint System. Dear [redacted],On behalf of...

JetBlue's Executive team, we are responding to your recent email. We will ensure that the outcome and feedback is shared with them.We’re sorry to hear that your experience was not as pleasant as it should have been and that you experienced multiple canceled flights. Please know that weather can affect our flights differently, depending on the flight paths and schedules. While, we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, may always be subject to delays and cancellations due to adverse weather, Air Traffic Control delays, and other abnormalities of air operations necessary to ensure the safest possible operation.  Please know that, while some cancellations cannot be prevented, we’re continually working to minimize late departures and ensure our customers arrive on time whenever possible.Please accept our sincere apology for the difficulty you experienced as a result of these cancellations.We've issued a $5.60 refund to your original form of payment, and 5,800 TrueBlue points back into your TrueBlue account for your return flight. Depending on your credit card company's procedures, this refund posting should appear within 7 - 10 business days. Please contact us again if you have not seen it by then.Although we’re not offering reimbursement for consequential expenses, if you purchased travel insurance, you can submit your hotel, taxi, and meal expenses to your travel insurance company for consideration. If you selected insurance from Allianz Global Assistance (our independent provider) during the booking process, please visit jetblue.com/travel-insurance for more information about filing a claim.We have a team dedicated to making the decision which delayed or cancelled flights will receive compensation in accordance with our Bill of Rights. Although your flight didn't qualify for compensation, as a gesture of goodwill, we're happy to see that you were issued a JetBlue credit for $100.00 into your Travel Bank account:Name: [redacted]Username: [redacted]A Credit is valid for one year from the date of issuance, and anyone can use the credit. Since you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account. Visit bit.ly/JBcreditFAQ for helpful information about how to use and manage your credit.We thank you for choosing JetBlue, and we look forward to a new opportunity to serve you and regain your confidence. Sincerely, Cherish JetBlue | Customer Support Executive Offices         In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control system. You can join us in our effort and take action by visiting http://www.ontimeflights.org/.

7/4/16, Contact # [redacted]Dear Revdex.com and Ms. [redacted],Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response: We appreciate the opportunity to...

respond to your concerns about your recent JetBlue travel between New York, Los Angeles and Burbank. Ms. [redacted], we sincerely apologize for the experience you had onboard both of your flights when you asked for assistance from our Inflight crewmembers, and you were asked to also assist with your good hand. We recognize that you experienced some pain from this experience. While we respectfully deny that we failed to live up to the standards established by the Department of Transportation, we understand that we failed to live up to our own high standards of customer service in the instances you mention. Because we want to assist our customers with disabilities in a way that best suits your needs, we will be forwarding your complaint to our Inflight Leadership Team for review and training opportunities. We see that you have been in contact with JetBlue over social media as well, and that a $100 credit has been issued to your TrueBlue Travel Bank Account. While we are unable to refund your airfare, we would like to add an additional $100 as a further token of our apology. We understand that a credit does not take away your difficult experience, but hope you will receive it in the spirit of goodwill intended. The details are as follows:User ID (also your TrueBlue Number): [redacted]Service Credit: $100 ($200 total)Expiration Date: July 5, 2017This credit is available to purchase future airfare with JetBlue. The expiration date is the day by which a reservation needs to be booked. You do not have to fly by then.  To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account.  Book your travel from this point and select "Apply JetBlue Credit" at the payment screen. You will then be prompted for a credit card if there is any remaining balance.  I hope I have been able to address your concerns. If you have any other questions, please do not hesitate to contact me. Alternatively, you may contact the U.S. Department of Transportation regarding your concerns and seek enforcement under 14 CFR Part 382.Ms. [redacted], thank you for your feedback. We want to regain your trust, and hope to welcome you onboard again soon. Thank you for choosing JetBlue!Kind regards,SherriJetBlue | Corporate Customer SupportCrewmember [redacted]Tell us why here...

Complaint: [redacted]
I am rejecting this response because: Jet Blue is one most used airlines services around which promotes fewer delays, faster flight and hassle free vacation. Well on 6/18-24th they certainly didn't live up to it standards. When you book a flight you are paying for good quality service, good customer service and expect your items to travel the same way. I have traveled with JetBlue many times and never had any problems. And I believe things do happen but people should also own up to the mistakes. Im not asking for anything over the top just have some compassion for my precious moments loss due to negligent caused by your employees. A 2 year planned tripped ruined. Hope you find it in your heart to compensate a portion of my trip due to your untrained and carefree employee. I paid for a service with your company. Reason Revdex.com was notified because your employees just didn't care and provided no help. I also looked into it legally and I do have grounds for compensation. If I need to pursue with legal help I will continue to do so. But taking that route would be very pity for such a simple fix.   Sincerely,
[redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We regret your continued disappointment. Although we are unable to provide you with the compensation you are requesting, we can assure you that your concerns have been researched properly and the facts we shared with you are accurate. We can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction.
Again, please go through the agency you used to book this travel; waiver codes have been indicated.
Thank you again for choosing JetBlue. We hope to have an opportunity to provide a positive and renewed experience in the future.
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Dear Mrs. [redacted],
Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we nevertheless provide the following response:
We appreciate the opportunity to respond to your concerns and...

apologize for your unfortunate experience.
While we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations.
We are sorry to hear our delay caused a misconnection with your second segment and your plans were disrupted. We apologize for the inconvenience you and your family personally experienced. As a gesture of our apology we've issued a $[redacted] JetBlue credit for each of you into to your TrueBlue Travel Bank account #[redacted], for a total of $[redacted]. This credit is valid for one year from the date of issuance and can be applied to future JetBlue airfare. When booking online at jetblue.com, you'll have the option to use your Travel Bank funds during the payment portion of the booking. You may view the balance of your account and indicate the amount of funds you'd like applied to the booking. You will need your TrueBlue or Travel Bank login information to access those funds.
If you have any questions about Travel Bank, visit http://bit.ly/1JryMa0 for helpful information about how to use and manage credits.
If you purchased travel insurance, you're welcome to submit your expenses to your insurance company for additional consideration. If you selected insurance from Allianz Global Assistance (JetBlue's independent provider) during the booking process, please visit http://bit.ly/1i7tKpL for more information about filing a claim.
In situations where a flight is delayed or canceled, we typically don't offer reimbursement of consequential expenses; however, to help offset some of the unexpected costs you incurred, we're happy to offer reimbursement for the hotel cost you stated you were charged even though you used the hotel vouchers we issued and ground transportation. In order to proceed with your reimbursement, we require a copy of the hotel receipt showing the hotel cost breakdown and the ground transportation costs. You may reply to this email and attach your documentation as a PDF or send it via:
Fax: ###-###-####
Attention: Jenifer, Corporate Customer Support
Mail: JetBlue Airways
Attention: Jenifer, Corporate Customer Support
P.O. Box 17435
Salt Lake City, Utah 84117
Please include the following information on your submission:
- Contact ID number ([redacted])
- Confirmation number ([redacted])
- Name and mailing address of where we can send any approved reimbursement
You and your family are valued JetBlue customers and we truly regret that your travel experience was not the smooth and pleasant one we strive to provide.
We do hope that you will use your credit and fly with JetBlue again where we can provide a new and positive experience!
Kind regards,
Jenifer
Corporate Customer Support
JetBlue Airways
Crewmember [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we’ve reviewed the reply filed by [redacted].   We are sorry for the challenges he has experienced receiving the refunds of the fare for his...

JetBlue cancelled flight. Our records indicate all six tickets were refunded on January 8, 2018 to the PayPal account ending [redacted].   The refunded receipts are as follows:   29.TK [redacted] CASTE/S [redacted] 1208/08JAN 30.TK [redacted] MENA/M [redacted] 1214/08JAN 31.TK [redacted] WYNNE/I [redacted] 1215/08JAN 32.TK [redacted] CASTE/M [redacted] 1216/08JAN 33.TK [redacted] WYNNE/M [redacted] 1218/08JAN 34.TK [redacted] CASTE/P [redacted] 1219/08JAN   This information may help PayPal to track his refund.

Complaint: [redacted]
y
I am rejecting this response because:   The booking agent at Jet Blue Airlines stated that we would see a credit on my Master Card of $66 per passenger  in addition to the 15% bereavement rate that we were granted.The Jet Blue booking agent said she would also waive the additional fee to sit in the aircraft's  first row of seating that has additional leg room that would be beneficial as we are both disabled.Likewise, when we booked this emergency bereavement passage, we were informed that audio conversation would be recorded by Jet Blue Airlines.We do have personal documentation that reflects the conversation described above.
Sincerely,
Alex D[redacted]

Complaint: [redacted]We arrived at the airport 30 minutes before our flight and we were still denied our boarding passes. Further more the representative made unsettling prejudice comments about being on color people time and lecture us about the other 190 people that made it on time. It is certainly not appropriate to make any references to punctuality in a prejudicial way. Based on Ann M[redacted]'s comments I am inclined to believe that she is racist and therefore I can only assume she denied us for the same reason. I am a paying customer and I have the right not to be discriminated against by a representative of JetBlue. I would like Ann M[redacted] terminated or disciplined at the very least. If this cannot be done than I will certainly pursue litigation. I cannot allow people to be treated the way I was treated and denied entry when there is no good cause. We had to wait in that airport 7 hours for the next flight. 7 hours waiting ? that is not acceptable and credits do not cut it. plain and simple. There is no room in this diverse world for prejudice ignorant people who think there is no consequence for they're actions. I have no problem taking this all the way to the court room but I am certainly not going to let it go. I can provide proof of my arrival time such as my car rental receipt if needed. Needless to say I will never fly JetBlue again.
I am rejecting this response because:
Sincerely,
[redacted]###-###-####