JetBlue Airways Corporation

Possible for JetBlue to provide a one time exception for a loyal customer?

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** ***.We are sorry to learn of the difficulties encountered with our online booking systemWe apologize
that after Mr*** thought the booking attempt had failed, he booked with another airlineWe understand that he also contacted our Executive Offices and the reservation was cancelled, fees were waived and the fare in the amount of $each for three customers was refunded to the credit card ending ***Please allow ten days for these credits to appear on the accountWe look forward to a future opportunity to serve Mr*** on JetBlue

Dear Revdex.com, We have reviewed this complaint from *** ***Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online
Complaint System. In JetBlue reservation *** we see notes from the four supervisors that spoke with Mr***Each of them had researched details of the delay of flight #*** and shared that information with himThe delay was initially caused by weather which affected the arrival of the flight crew which was scheduled to operate flight #***Often delays have several layers of complexityJetBlue's Customer Bill of Rights specifies when the voluntary compensation will be issuedWe have a team specifically designed to research causes of delays or other unplanned situations and they issue compensation to all customers on an affected flight when the flight qualifies. There is no compensation indicated when a flight is delayed in a way that is uncontrollable, such as weather.When an aircraft is on the tarmac there is limited beverage and snack service available due to FAA safety restrictionsJetBlue does offer a large selection of free beverages and snacks on most flights but the selection will not be offered until after the aircraft reaches altitudeWe apologize for any misunderstanding about what is available while still on the tarmacTemperature controls may also be a concern during a tarmac delay and we apologize for any discomfort he experienced.We see that although the flight did not qualify for any compensation the supervisors issued a voluntary credit of $to his electronic Travel BankThis credit is more than the base fare, before fees and taxes, that he paid for that flightThe credit is available towards a JetBlue flight for one calendar year from the date issuedIf he has questions about the use of the credit he can check his Travel Bank account or call 1-800-JETBLUE (538-2583) for help and information.We continue to respectfully decline a refund for the flight and services which were used.We appreciate our customers and apologize for discomfort any disappointment and discomfort Mr*** may have experienced. Sincerely,Sharon E***Corporate Customer SupportJetBlue Airways

Dear Ms***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** * *** and are responding through your Online Complaint SystemWe recognize how
frustrating it must have been to find that the price increased, especially since you were in the process of making your reservation. Each of our flights is fared in advance with several groups of pre-determined prices, which together will ensure a profit for each flightWhen all seats offered at the sale fare have been purchased, the next lowest fare becomes available on a first-come, first-served basisSince we are an instant-purchase airline, if the last remaining sale fare is purchased by another customer, the price will increase to the next price that was pre-selected for that particular flight.We are sorry for the disappointment this was for you when the fare had increased and you were unable to purchase your tickets at the lower fare you saw available.Tamika, thank you for thinking of JetBlue for your travel needs. Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

To: ***Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through the Online Complaint SystemDear ***,You
are a valued customer and we truly regret that your customer service experience was not the smooth and pleasant one we strive to providePlease accept our apologies for the impact our flight change had on your travelThere are many variables that affect flights, but we recognize the difficulties that it causes our customersWe never want to disrupt flights that our customers are depending on, but once in a while maintenance, inclement weather, air traffic, or other operational irregularities make it necessary to delay, divert or even cancel flightsSince safety is our number one concern at all times, we will not operate a flight under conditions that might jeopardize the safety of our valued customersWe know it's stressful when flights are disrupted, and we truly regret any inconveniences you personally experiencedWe're pleased to see one of Crewmembers issued you a $per Customer JetBlue credit for the flight disruption and difficulties you experiencedThe credit has been placed into your Travel Bank accountsAs an added gesture of goodwill we had added an additional $credit to each of your JetBlue Travel Bank accountsBringing your total to $per CustomerHowever, we must respectfully decline your request to bring your total to $We do feel $is more than fair for a change of this magnitude***:Username: ***Login ID: ***Total service credit: $150.00William:Username: ***Login ID: ***Total service credit: $150.00We do apologize for any inconvenience this may have caused you, as we truly to value you as a Customer and we want you to have the best experience possibleWe do look forward to having you onboard with us real soon and we hope you have a wonderful vacationKind regards,NicoleJetBlue | Customer SupportExecutive Offices Tell us why here

Complaint: ***
I am rejecting this response because:There were two other flights that were added to transport all the standed passengers at Turks and Caicos the following dateAnd the airline didn't offer those seats to the customers on the cancel flight firstThe extra flights from JetBlue were sold to other passengers from other airlines for profit at a higher priceYes my four return tickets were refund back to me; however, I still had to spent extra $to purchase from American Air and $for extra two nights for room because JetBlue claimed their next available flight Back to NY was on Sept 3rd 2015, when JetBlue sold seats for sept 1st and 2nd for higher profit. And Aug 28th, 2015, at approximately hours to hours, customer services rep Kim from JetBlue refused to assist us on locating flightsJetBlue representive Kim had a very nasty attitude and "somehow" the call was disconnected.I understand JetBlue is not regulated by Revdex.comPlease advise me which brand of the government does and I will redirect my compliant there
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I had already discussed this issue with JetBlue and they are well aware of thisI am requesting a refund due to the circumstances and not an airline credit as it is of no use to meConsidering the unfortunate circumstances, they should offer a refundThis is not a frivolous request as a death in the family should be given special considerationThis airline is so greedy and has no integrity at all It is appalling that they cannot honor a simple request in this type of situation as all other airlines and agencies I have had to deal with haveThey should refund the ticket and not force me to take a credit
Sincerely,
*** ***

Dear Ms***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through the Revdex.com Online Complaint SystemWe are sorry to hear you have been unable to locate the JetBlue credit issuedYour JetBlue credit for $is in Travel Bank account #*** and information on using your credit has been sent to the email address associated with your Travel Bank accountJetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any questions about your credit, feel free to visit bit.ly/JBcreditFAQ.Jackeline, thank you again for choosing JetBlue.Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by *** ***:We have reviewed this
complaint and request from customer and welcome the opportunity to address his concernsWe understand she has contacted JetBlue directly on this matter and our response has not met her expectations regarding a lower fareWhen a customer calls about finding a lower fare on the exact same flight as they have booked, we do honor the lower, if at all possibleIn accordance with our original agreement upon booking, or our Contract of Carriage, we place the balance in a JetBlue Travel Bank account for future useWe cannot honor a lower fare from one fare option to a different fare optionCustomers have days from the original booking date to have a lower fare honored and the fee waived; however, *** called more than days after her original booking, so the fee was applicableWe've reviewed this reservation and found on May that we could only offer her a JetBlue credit in the amount of $6, the fare difference less the $per person Honor Lower Fare fee applicable to her Blue Plus fareAs we look at the same flight today, May 9, we see the fare is actually $higher than what she paid originally and we cannot offer the lower fare any longerAs a token of apology for your customer service experience, a JetBlue credit has been applied to your Travel Bank accountThe details are as follows:User ID #*** ***Service Credit: $50Expiration Date: May 7, 2017User ID #*** ***Service Credit: $50Expiration Date: May 7, 2017This credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then.To book a flight using a Travel Bank credit, visit Jetblue.com and sign in to your TrueBlue accountWhen you select your flights and reach the payment screen, choose "Apply JetBlue credit" as the form of paymentYou can check the balance and transactions of a Travel Bank account by visiting:***We appreciate this opportunity to clarify her concerns and hope she will accept the vouchers issued in the spirit of good will in which they were offeredWe look forward to a new opportunity to provide her with a positive and renewed JetBlue experience in the future.Sincerely, Shauna JetBlue | Corporate Customer SupportCrewmember ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** and are responding through your Online Complaint SystemDear ***, Thanks for writing back to JetBlueMy name is Cherish here, stepping in for Shauna.We are happy to hear from you again, and I am happy to assist you today.As Shauna has stated, we do extend a credit as an inviation to fly on JetBlue again; However, we understand that you do not feel that you will be able to use this JetBlue creditAs an added gesture of goodwill to you, and as a one time courtesy, we have refunded the $back to your original form of payment, card ending in 5556. You will see this refund on your bank statement within 7-business days. If you do not see the refund by then, please email me back at [email protected] ATTN:CherishWe look forward to a new opportunity to serve you so that we may regain your confidence in JetBlue.Sincerely, Cherish JetBlue | Customer Support Executive Office

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We understand that you are not satisfied with the answers you have receivedThe guidelines are something you agree to when you book an unaccompanied minor, you also fill out all paperwork for the said minorJetBlue works hard to be fair to all of our customers if we covered other airline purchases booked to depart from another airport this would not be in line with our guidelinesAs we have stated, we will offer coaching and feedback to our reservation crew you claim to have spoken withWe are respectfully declining your request for reimbursement
We appreciate your business, *** and hope to move past the disappointment so we can welcome you onboard JetBlue in the future
Kind Regards,
***
Corporate Customer Support
JetBlue Airways

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through the Online Complaint SystemDear ***,We thank you for choosing
JetBlue. We appreciate this opportunity to clarify your concerns.We apologize for any miscommunicationWhen you first cancelled your trip, the $went to a JetBlue credit, then when you called in another time there was a refund of $that was processed to your original form of payment on January 24, (which amount would have deposited to your account within 7-business days after that date).As a token of goodwill, and since you've stated that you were told that this was refunded to your credit cardit card, and you've already booked another reservation without using the JetBlue credit. We've issued a $refund from the JetBlue credit to your original form of paymentDepending on your credit card company's procedures, this refund posting should appear within - business daysPlease contact us again if you have not seen it by then.Marya, we value you as a customer, and we look forward to a new opportunity to serve you so that we may regain your confidence in JetBlue.Sincerely, Cherish JetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through the Online Complaint SystemTo: ***Dear Mr
***,Thank you for contacting JetBlueYou are a valued customer and we truly regret that your travel experience was not the smooth and pleasant one we strive to providePlease accept our apologies for the impact our flight delays had on your travelThere are many variables that affect flights, but we recognize the difficulties that it causes our customersWe never want to disrupt flights that our customers are depending on, but once in a while maintenance, inclement weather, air traffic, or other operational irregularities make it necessary to delay, divert or even cancel flightsSince safety is our number one concern at all times, we will not operate a flight under conditions that might jeopardize the safety of our valued customersWe know it's stressful when flights are disrupted, and we truly regret any inconveniences you personally experiencedHowever, we must respectfully decline your request for a refundWe do sincerely apologizeWhen a flight is delayed that is out of our control, as it was in this instance, we typically do not offer any compensation for any length of delayAny time we cause a delay such as maintenance or something we can control, we have a Customer’s Bill of Rights in place that will state the amount of compensation that is offered, which begins after a hour delayVisit https://www.jetblue.com/flying-on-jetblue/customer-protection/ for more details in regards to our Customers Bill of RightsAs a token of goodwill, we have issued you a JetBlue credit in the amount of $to your JetBlue Travel Bank accountAn email regarding use of this credit has been sent to youJetBlue credits are valid for one year from their original date of issue. If you have any questions about Travel Bank, visit http://help.jetblue.com/SRVS/CGI-BIN/webcgi.exe?St=208,E=0000044015865037571,K=5...⇄ for helpful information about how to use and manage creditsGoodwill credits are issued when Customers do not qualify for Bill of Right's credits, as it was in your instanceUsername: ***Login ID: ***We do value you as JetBlue Customer and we hope you will use your credit to fly again with us real soonAnd again, we truly do apologize for your delayKind regards,NicoleJetBlue | Customer SupportExecutive Offices Tell us why here

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Mr*** and are responding through your Online Complaint SystemWe regret the circumstances that led to
this complaintJetBlue received a directive from Air Traffic Control to divert the aircraft due to weatherThis was beyond our control and thus the flight did not qualify for JetBlue Bill of Rights CompensationWe are respectfully declining a refundHowever, as a gesture of goodwill we have issued each person a $credit that can be used toward future travelEmails with information have been sentAll credits expire one year from the original date enteredWe appreciate Mr*** reaching out to JetBlue the two times prior as well as in this venue and will be sure to forward all comments regarding customer service to our Inflight Leadership team for coaching and feedback.Thank you for choosing JetBlueWe hope to welcome both of them back onboard and trust their travel experiences will be exceptionalKind regards,KellyJetBlue|Customer SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
We appreciate the opportunity to address your concerns, Dr***
Our records
show you originally booked a flight for travel on April 24th, traveling Long Beach to Oakland May 13-24th at a round trip rate of $An email itinerary was also sent to you at two different email addresses
On April 27th, also an online transaction, we show you changed this itinerary to travel May 13-19th and the rate had decreased to $(so you got a $credit) and consistent with our guidelines a $change fee was applied to this online transaction and you used a credit card to pay the $balance owedWe regret any misunderstanding of the applicable fees
In an effort to honor the integrity of our guidelines we are respectfully declining your request for a refund, Dr***We look forward to having you onboard for your trip in May and hope the service provided onboard is exceptional
Warmest Regards,
***
Corporate Customer Support
JetBlue Airways

Complaint: ***
I am rejecting this response because: It is not conclusive
Sincerely,
*** ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** *** and are responding through your Online Complaint SystemWe have corresponded with *** regarding
his multiple complaints and claimsWe have respectfully denied his claims and given him a JetBlue Travel Credit as a courtesyWe regret his continued disappointment; however, *** *** is denied travel pending Corporate security investigation at this time

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response:
Thank you for sending the confirmation for our reviewBased on this information we understand that you have not been satisfied with the answers you have received however accurate they have beenJetBlue works hard to be fair to all of our customers; in an effort to honor the integrity of our guidelines we must respectfully decline your request for the online booking bonus points
This reservation was booked by a Travel Agency.Double points are earned when flights are purchased on jetblue.com
As a gesture of goodwill and to invite you back to travel the people traveling on the reservation shared have all received a $Travel Bank creditBecause you are a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue accountIf you have forgotten your password, simply visit http://bit.ly/1cInj4B and input the email address you used to register for your TrueBlue accountPlease be advised the TrueBlue account for *** need to have the terms and conditions accepted before you can access the account
Travel Bank credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of paymentIf you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit http://bit.ly/nKT44N
We apprecaite you reaching out to JetBlue and hope to welcome you back onboard again soon
Kind Regards,
Kelly
Corporate Customer Support
JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** ***.We are sorry to learn her stroller was damagedAll baggage claims are handled by our Central
Baggage TeamHer claim number is *** *** and the crewmember assigned to her case is AnnetteShe can be reached at 1-866-538-ExtMs*** can contact her directly regarding her claim