Jessica Mae Photography

Review: Jessica Mae and I had a contract for a wedding photography package, paid in full June 15,2013. The press printed album and wrapped canvas included have not been completed. After multiple attempts via multiple different communication avenues (ie- calls, texts, facebook, email) Jessica Mae refuses to respond and appears to purposefully be ignoring me as her customer.Desired Settlement: Finish and deliver the album and canvas and apologize for her nonresponsiveness.

Business

Response:

First, I am very sorry that [redacted] feels that way. The album and canvas have actually already been ordered and shipped. They should arrive at anytime. I am not able to submit orders to be printed, made, processed, etc. until I receive confirmation that the album is approved and I know what image to put on the canvas. Until recently, I hadn't received that info, and when I did, I submitted the orders.

I did not intentionally ignore [redacted], I am sorry she feels that way, that was not my intention. I have several email addresses, so I am not sure if emails she was sending were going to my current one (they are supposed to all filter into one, however). For example, I didn't even receive this complaint until I got a message saying that it was the second notice of the complaint (I didn't receive a first one), so I am not sure if either my email is not receiving all messages, or if it was an old email address. Also, I don't use Facebook messages for work - and I have a disclaimer on my site saying so - only because it is hard to check and see them all (when you log into Facebook you don't see them so it is easy to lose track or forget them - especially if they go to your phone first), so there was no intentionality there, I encourage everyone to email instead. Often times I don't even read a lot of Facebook messages. Most other photographers I know, have a disclaimer on their page too about Facebook messages.

I am very sorry that she was disappointed, and again the orders have already been submitted, so I hope everything can be ok now!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,