Jersey Strong

We have thoroughly reviewed the documents provided by [redacted].  The notes provided do not state that [redacted] is permanently disabled; therefore, [redacted] membership is not eligible to be canceled until her initial membership term has been complete. Due to [redacted] current circumstance, we will be happy to make an exception to freeze her membership at $0 through June 2018.  Please note, any months that [redacted] membership is on freeze will not count towards the initial term of her agreement with us.  If [redacted] would like to freeze her membership through 6/30/2018, she may reply to this inquiry or submit a request at support.jerseystrong.com.  If [redacted] does not submit an additional request, her monthly membership dues will continue to bill until the previously applied cancellation date of 6/30/2018.

[redacted] enrolled in a VIP membership on 8/18/2015 and a X-Lab agreement on 8/19/2015. Both agreement have an initial term of 12 months. We are sorry to hear that [redacted] feels as though the quality of her work outs is not meeting her standards. We very recently renovated our facilities...

with state of the art equipment and work out spaces. [redacted] requested to cancel her X-Lab agreement at the completion of her initial term and her X-Lab was successfully canceled as of 7/19/2016. On 10/12/2016 [redacted] purchased a VIP+ agreement with an initial term of 12 months. This new agreement grants her access to X-Lab classes at a lower monthly rate than she was paying for her previous monthly dues and X-Lab classes prior to cancelling her X-Lab. During the enrollment process, the terms on the agreement are visible on the signature-capture pad that our members use to sign their agreements. Once the agreement has been signed, it is immediately emailed over to the member for their review. By no means was this a “bait and switch” scenario. [redacted] was given exactly what she asked for at an incredible rate and was presented with detailed information upon purchase. Come on in and check out our new and exciting TRX program!

Complaint: [redacted]I am rejecting this response because:  charging an inactive acct is very bad business.  by charging a small amount of money they make people decide to just pay it to avoid collections.  i'm not paying money I dont owe the gym.   Regards,[redacted]

We have thoroughly looked into this for [redacted] membership has been cancelled as of June 30 2013. His brother's membership, however, was never cancelled. [redacted] membership is now cancelled and will not be attempted to be billed further now that it has been terminated. We hope...

this helps!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]