Jerry"s Sub and Pizza

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I left a voicemail for these people and was surprised no one returned my call despite being such a small team as they claimLiterally, every time I called, it was directly to voicemailI even tried to leave them a voicemail as if I was inquiring about opening a businessMy call was not returnedThis has happened many times with the Olney locationThe incident I am stuck on was from months ago because of the almost $difference she overcharged me because her "system was down for the Internet." I had a valid online coupon and she was willing to honor it until she realized how much of a discount it wasThis woman is always like this as I have continued to go back because it is the only Jerry's in my areaNow if Olney does not accept paper coupons, then stop sending them to me in emailsYour corporate office's efficiency is questionableI even tried contacting you all online through your contact formEach time, it said someone would contact me and no one wouldWhat reason would I have to lie about contacting you all and go as far as contacting the Revdex.com? I grew tired of the Olney location saying one thing over the phone for pricing and then doing another when I arrived to payThat is why I contacted you allAlthough it is a franchise, they still represent your brandI encourage you all to call as a "customer" at random timesThis manager that you claim is so helpful and would have rectified the situation is rude and laughed when I told her I would contact you allObviously, there is no level of accountability with these franchises or with you all who manage them Regards, [redacted] *

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I left a...

voicemail for these people and was surprised no one returned my call despite being such a small team as they claim. Literally, every time I called, it was directly to voicemail. I even tried to leave them a voicemail as if I was inquiring about opening a business. My call was not returned. This has happened many times with the Olney location. The incident I am stuck on was from months ago because of the almost $15 difference she overcharged me because her "system was down for the Internet." I had a valid online coupon and she was willing to honor it until she realized how much of a discount it was. This woman is always like this as I have continued to go back because it is the only Jerry's in my area. Now if Olney does not accept paper coupons, then stop sending them to me in emails. Your corporate office's efficiency is questionable. I even tried contacting you all online through your contact form. Each time, it said someone would contact me and no one would. What reason would I have to lie about contacting you all and go as far as contacting the Revdex.com? I grew tired of the Olney location saying one thing over the phone for pricing and then doing another when I arrived to pay. That is why I contacted you all. Although it is a franchise, they still represent your brand. I encourage you all to call as a "customer" at random times. This manager that you claim is so helpful and would have rectified the situation is rude and laughed when I told her I would contact you all. Obviously, there is no level of accountability with these franchises or with you all who manage them. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I left a voicemail for these people...

and was surprised no one returned my call despite being such a small team as they claim. Literally, every time I called, it was directly to voicemail. I even tried to leave them a voicemail as if I was inquiring about opening a business. My call was not returned. This has happened many times with the Olney location. The incident I am stuck on was from months ago because of the almost $15 difference she overcharged me because her "system was down for the Internet." I had a valid online coupon and she was willing to honor it until she realized how much of a discount it was. This woman is always like this as I have continued to go back because it is the only Jerry's in my area. Now if Olney does not accept paper coupons, then stop sending them to me in emails. Your corporate office's efficiency is questionable. I even tried contacting you all online through your contact form. Each time, it said someone would contact me and no one would. What reason would I have to lie about contacting you all and go as far as contacting the Revdex.com? I grew tired of the Olney location saying one thing over the phone for pricing and then doing another when I arrived to pay. That is why I contacted you all. Although it is a franchise, they still represent your brand. I encourage you all to call as a "customer" at random times. This manager that you claim is so helpful and would have rectified the situation is rude and laughed when I told her I would contact you all. Obviously, there is no level of accountability with these franchises or with you all who manage them. 
Regards,
[redacted]