Jerry's Lawn Mower Sales & Service

Our position remains the same. We did not charge the customer to install the belt, as a goodwill measure. We only charged him for the belt.  We clearly explained that ahead of time.We obviously have a communication issue here.  We upheld our end of the relationship. Mr. [redacted]'s behavior was absolutely unacceptable.

Complaint: [redacted]
I am rejecting this response because: they put on the wrong belt and charged me and told me it was fixed. I took it back to get because it was NOT fixed! They then charged me a second time for the same repair. Ask them why they say that they are only charging for the part if that was the first time that I brought it in? The whole thing is that they charged me two times for the same repair job. 
Regards,
[redacted]

It is unfortunate that Mr. [redacted] is not satisfied with our service.  When Mr. [redacted] originally brought the unit in, we told him that the unit was aged and we'd do the best we could.  We could not get a breakdown for the parts and we tried to match up the belt.  Unfortunately,...

it didn't work.  When Mr. [redacted] brought it back, he was informed well ahead of time that we would replace the belt with the one he looked up and that we would only charge him for the belt and NO LABOR.  We have several witnesses that heard this discussion.  Mr. [redacted] acted very erratic and screamed, pounded his fists and cussed in our shop.  He is the one that owes an apology.