Jerry's Garden Center, Inc

Initial Business Response /* (1000, 5, 2015/06/08) */
WE CAN NOT CONTROL HOW PEOPLE TAKE CARE OF THIER THROUGH WATERING TO MUCH OR TO LITTLE. EVERY YEAR AND DAY IS DIFFERENT I HAVE OVER TWO THOUSAND BASKETS AND MINE DO NOT DIE UNDER MY CARE. IT IS THE RESPONSIIIBILITY FOR EACH CUSTOMER TO TAKE CARE...

OF THIER OWN PLANTS ONCE THEY HAVE TAKEN THEM HOME. OR SEEK ADVICE ON CARE OF PLANTS. ANNUAL PLANTS HAVE NEVER BEEN COVERD. WE HAVE BEEN IN BUISNESS FOR 59 YEARS. AND WE TAKE CARE OF OUR PLANTS. WHAT WE THINK ARE REASONABLE REQUEST WE WOULD REPLACE. SORRY THAT SHE IS NOT PLEASED WITH HER PURCHASE. WE CAN NOT CONTROL THE WEATHER AND HOW SOMEONE CARES FOR THIER PLANTS. WE CAN GIVE HER A GIFT CARD FOR $20.00 TO HELP HER OUT. PLEASE HAVE HER COME IN MENTION [redacted] APPROVED A GIFT CARD
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was a very unprofessional response from Jerry's. I will accept the $20 gift card as it is better than nothing. I have purchased flowering baskets for many years and know how to care for them. They have received plenty of water and sun as that is what petunias require. These are not quality annuals.