Jerrys Express Car Wash

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Jerry's Express Carwash Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response: On 02/10/16 the customer purchase a 3.00 wash , we ask all our customer's to remove their hitch if they have one . The customer said in his complaint that he did remove the hitch from his vehicle prior before entering the wash. The customer came inside and had complaint that his tailgate was still dirty I ask him which wash did he purchase and did he remove the hitch . He reply that he got 3.00 dollar's wash and he remove his hitch I try to explain to the customer that 3.00 wash doesn't come with a rewash even if u feel that you are unsatisfied with your wash . I told the customer I be more happy to take a look at it but by purchasing a 3.00 wash it doesn't come with a rewash . That being said we did resolve the issue and offer the customer a free wash for any misunderstanding . Sent on: 3/7/2016 10:25:12 AM