Jenson USA

Thank you, Miriam, for reaching out to us for resolutionThis customer paid using PayPalPayPal has multiple layers of verification that will unlock different features of their serviceBelow is a screen clip of the history on this customer’s orderWhen they contacted us to cancel we were unable to send a refund due to an incomplete account set up on their endIn this instance, we send a physical check to their billing addressAs you can see a physical check was sent on 5/1/by our accountant to: [redacted] *** Please let me know if there are any issues for the customer not receiving their refund and I would be happy to help! Thank you again and all the best

Thank you, Miriam, for reaching out to us for resolution. This customer paid using PayPal. PayPal has multiple layers of verification that will unlock different features of their service. Below is a screen clip of the history on this customer’s order. When they contacted us to cancel we were unable...

to send a refund due to an incomplete account set up on their end. In this instance, we send a physical check to their billing address. As you can see a physical check was sent on 5/1/17 by our accountant to:   [redacted] Please let me know if there are any issues for the customer not receiving their refund and I would be happy to help! Thank you again and all the best.