Initial Business Response /* (1000, 15, 2016/12/08) */
Our rental policy on a wheelchair is that it can be rented by the the month OR by the week (a weeks rental is equal to 1/2 of a months rent because of the chemical and labor expense in cleaning a chair when it when it is returned.)
The...
wheelchair was rented by the customer for ONE month on 11/1/16. The chair was returned on 11/10/16 which is three days late to be considered one weeks rent.
If the customer feels this strongly that they have been wronged we will send them a check for $[redacted] which is half a months rent.
Initial Consumer Rebuttal /* (2000, 18, 2016/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will take the check for $[redacted].
I hope they will make issues like this easier for future customers.
Initial Business Response /* (1000, 15, 2016/12/08) */
Our rental policy on a wheelchair is that it can be rented by the the month OR by the week (a weeks rental is equal to 1/2 of a months rent because of the chemical and labor expense in cleaning a chair when it when it is returned.)
The...
wheelchair was rented by the customer for ONE month on 11/1/16. The chair was returned on 11/10/16 which is three days late to be considered one weeks rent.
If the customer feels this strongly that they have been wronged we will send them a check for $[redacted] which is half a months rent.
Initial Consumer Rebuttal /* (2000, 18, 2016/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will take the check for $[redacted].
I hope they will make issues like this easier for future customers.