First off their quoted speeds are not what you getI got the 100mbps package at $a month and have yet to see anything past 60mbpsI called to complain and was given a runaround about how they are not responsible for the slower speeds and it is the website that I am using that is slowNo offers to fix the problem or even to look into itI was told I could upgrade or downgrade my package at anytime, but every time I have tried to they say they cant do it till the next billing cycle When I get my bill it's not been downgraded and im still being charged full price when I call to complain they tell me they can not find where I requested a downgrade [redacted] is the guy they always send my calls to and he is of no helpPlease be careful when considering sunset and [redacted] as your Internet provider do not let the promise of the fastest Internet speeds in town lock you into a month contract with poor customer service via [redacted] and slower than advertised speeds
First off their quoted speeds are not what you getI got the 100mbps package at $a month and have yet to see anything past 60mbpsI called to complain and was given a runaround about how they are not responsible for the slower speeds and it is the website that I am using that is slowNo offers to fix the problem or even to look into itI was told I could upgrade or downgrade my package at anytime, but every time I have tried to they say they cant do it till the next billing cycle When I get my bill it's not been downgraded and im still being charged full price when I call to complain they tell me they can not find where I requested a downgrade [redacted] is the guy they always send my calls to and he is of no helpPlease be careful when considering sunset and [redacted] as your Internet provider do not let the promise of the fastest Internet speeds in town lock you into a month contract with poor customer service via [redacted] and slower than advertised speeds