Jenkins Nissan of Leesburg Reviews (%countItem)
Jenkins Nissan of Leesburg Rating
Address: 10234 US Highway 441, Leesburg, Florida, United States, 34788-3954
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$22, 949. ARE YOU KIDDING ME!. I will be contacting Nissan on behave of my parents and also contacting consumer affairs! Please stop taking advantage of the elderly people in your community.
I felt fully taken advantage of by this dealership knowing how much I wanted this vehicle. Was promised calls and documentation and received nothing.
On June 30th 2020 I traded in my 2016 Honda CRV for a 2017 Nissan Murano Platium. The sales rep is Daniel M and the manager is Fred. Purchase price was $28987 less my trade plus $3000 that I put down.
I visited this dealership the end of May 2020 and was looking at the 2020 Muranos. They were out of me and my husbands price range. After much consideration I asked them to see if they could locate a 2017 or 2018 Murano Platinum with white exterior and beige leather interior. On June 30th 2020 I received a call from Fred saying one just that moment arrived on the lot.. a customer had leased a 2017 exactly what I was looking for and their lease was up. My husband was working and could not go but I was there within two hours. I test drove the car with salesman Daniel. I asked him if this was being sold as a certified pre-owned vehicle and he assured me it was. I did notice some minor scratches on the leather seats and console but he said they could not be repaired.
Sat down to negotiate with manager Fred. The first thing I noticed was the price of $28,987. I looked on their website before leaving my house and they had the same exact vehicle on their lot in silver with even less miles than the one I was looking at for close to $4000 less money. I asked why and Fred said that white cars are more in demand and nobody wants a silver car. In a subsequent conversation with their customer care specialist Debra C.. she informed me that pearl white paint is way more money than other colors. $4000 more??? I verified this information later with Nissan Corporate and they informed me that is simply not true. The only thing I was able to negotiate was coming up on my trade to get me somewhat closer to my monthly payment. After finance I took delivery of the car. Look.. I didn't expect a big red bow on it but they parked it in a spot next to a nest of flying bugs and there were literally hundreds of them covering it when I took possession so I really couldn't see how clean the car actually was. Fred assured me though that the car was fully serviced and ready to go.
Husband lifted the hood of the car and saw corrosion on the battery. He drove it and it was pulling to the right and needed an alignment. I also noticed some minor indentations on the fender when the sun hit the car at a certain angle that I didn't notice before. Called and went back the next day. They said they took care of the corrosion and did the alignment. Got home and the battery is leaking again. Had to go back next day and they refused a new battery but this time said they put anti corrosion into it so I'm left with that. Daniel called me aside and said after two days of bringing the car back I needed to stop complaining and that it's not like I spent $50,000 on a car. He actually said that to me.
My big question is.. what did this dealership do to warrant charging me $899 for a predelivery service fee? It is my understanding that a preowned certified car is more money because the dealer puts money into it to bring it up to retail level. Make no mistake.. this did not happen in my case. I left that dealership with bugs all over it.. a quarter tank of gas and a leaky battery and in need of an alignment. True they took care of those things but those are things you would normally expect of a car when you take delivery of it...and not pay $899 for. I asked Debra two weeks ago to send me some sort of documents by email of what they did in the service department to warrant that fee and I never received anything because let's face it.. not one thing was done. While they may be allowed to add this fee to the price of the car.. they can't simply tack it on as pure profit. I paid full retail price for my vehicle and they added that fee and don't want to address my issues at all. As far as I'm concerned this is my worst buying experience ever. They lied about the pricing of the car.. the predelivery servicing of the car and won't return my calls.
The fact that I now know I paid top dollar for my car doesn't bother me as much as their lying about the reason for it. If I paid $3-4 thousand more for pearl white paint so be it. But don't tack on a pure profit of $899 when you did absolutely nothing to earn that. If this car was really preowned certified as Daniel told me..why wasn't the leather seats fixed or the minor scratches. Even barring that.. where is a document that shows everything the service department did to bring the car up to acceptable standards. You truly can't say it was or the battery wouldn't have been leaking and the car would not have needed an alignment. I wish to have this resolved in one of two ways. Either refund me my $899 or take if off the finance payment of my vehicle.
After reading the claims made by Ms., and looking into this transaction, I find that she was given a very fair deal. When she negotiated a higher trade value, it is the same as getting additional discount on the purchase vehicle...just another way to show it. Color combinations on vehicles do in fact affect the value of vehicles, especially high-end vehicles like the Murano Platinum. There's an $800 premium on the monroney when the vehicle is new and it does reflect on the value when the vehicle is pre-owned. Add the fact that the vehicle is desirable which decreases the availability, supply and demand, the value ans acquisition cost of this color combination are higher.
That being said, sounds like there was a lot of miscommunication and trust issues on this transaction. And just to clarify, the "predelivery" fee of $899 is a dealer fee...set profit to cover overhead and offset losses. I do not want anyone to feel like they have been taken advantage of at my dealership and I will take responsibility and assume that my staff did not properly inform Ms *** of these charges so I will refund Ms *** $899
(The consumer indicated he/she ACCEPTED the response from the business.)
I would just like to say that all of this could have been avoided had the dealership responded to my calls as promised so that all of my concerns could have been discussed privately. That also contributed with my trust issues with this dealership. However..I do accept the refund of $899 and just ask how and when I can expect payment..can it please be mailed to me. I will consider my complaint resolved when I receive the payment. Thank you for your fair response.
Dealership used shady practices in selling me my car. When I tried to cancel the deal the next day, they would not comply
The following is from a letter I had sent to Nissan Consumer affairs
1. We agreed on a $250.00 monthly payment. I was led to believe the loan would be paid off in 6 years as my last loan was. When I got to the finance manager he asked me to sign without discussing the terms. I then noticed it was for 7 years. When I questioned it he called the salesman in who proceeded to rant that he would rip up the deal, but then convinced me it doesn't matter how long the loan is for as I normally buy a new car within 5 years. After spending 5 hours at the dealership and not thinking clearly it made sense. (later realizing I was put into a fear of loss situation and the deal was not really what I thought I was getting.
2. When originally speaking to the salesman I told him I still owed about $3200 on my present car. He said don't worry about it that it was part of the deal and they would take care of it. When I got home that night I realized they had deducted the amount from the price, but the added it back in at the bottom. The next morning I went back to the dealership to question this. After much discussion on how I was really paying off the loan, they said I misunderstood what they meant and they said they were facilitating the payoff of the loan. I told them that based on this they had not given me a good deal and wanted to cancel the deal. They refused to cancel the deal as we are in Florida and there is no law saying they have to be honorable and let me out of deal. Finally the General Manager came in and after an hour of discussion agreed to change my interior to leather at no charge. Not what I was looking for, but realized there was not much else I could do.
3. During my original discussion with the finance guy, I repeatedly told him I did not want any maintenance agreements. At the end he pushed me into a 3 year deal that he said would include all oil changes and basic maintenance for the time I had the car. I did try to cancel the contract the next morning, but was told I could not and was responsible for the entire payment. When I received the coupon book from the company it only included 8 oil changes and 50% discounts on things like tire rotation. I then contacted the General Manager Anthony on July 3 and he said if I decided to cancel the contract he would send the money back to the finance company. I emailed him the next day that I wanted to cancel. He then told me it would be prorated based on mileage and length of ownership. In conclusion this went from cancellation not allowed to money would be returned to finance company to prorated money being returned.
Also after checking the contracts the signature on them is not mine. I would be happy to provide copies. I have since found out that Nissan requires oil changes every 5000 miles according to the service manager at Lake Nissan. When I questioned why the service plan I purchased was for oil changes every 7500 miles, he said not his problem and I would have to contact the finance manager. I have left messages and emails for the finance manager and the General Manager about 2 weeks ago, but have not received a response.
4. When I purchased the car there was 153 miles on it. I was told these were from the car being transported. I have since found out the car was delivered by a transport vehicle and my car was actually used as a demo which means my car should have been discounted as such.
Have contacted Nissan corporate consumer affairs. They contacted dealer and said someone from dealer would contact me. They have not
I want the $3200 returned to me. Also want the service contracts voided and cost returned to me minus the 1 oil change that i had
On May 13, 2019 this 2019 Nissan Altima (***) was purchased by the customer. After speaking with the General Manager, he explained that the customer was aware of everything and was happy with everything from the beginning. Once he went home he changed his mind to return the next day wanting to cancel the deal. He discussed with the sales manager and the general manager his options which the GM offered several times to cancel the deal, but he wanted to keep the car so he agreed to take the leather package being added as a courtesy. He also purchased a Nissan cap from our parts department. On May 17, 2019 the customer spoke with our Service Department cashier to schedule to have the leather package installed along with window tinting as a courtesy done on May 20, 2019. On July 5, 2019 the customer called and the GM returned his call July 5, 2019 at 6:15 p.m. The customer called again on July 11, 2019 and the GM returned his call at 4:14 p.m. and they spoke for 9 minutes and 3 seconds. On July 12, 2019 the Customer Relations Manager spoke with the customer for 5 minutes and 40 seconds. The customer seemed to be happy with everything and didn't call again until October 4, 2019 and spoke with the Service Manager for 4 minutes and 21 seconds. The customer returned again on October 25, 2019 for an oil change, multi point inspection and a software update at no charge since he had the maintenance package. (CUSTOMER REQUESTS CAR CARE 5500 PLAN FULL SYNTHETIC (NON MOBILE1) OIL AND FILTER CHANGE WITH TIRE ROTATION AND BRAKE ADJUSTMENT). Since the October 25, 2019 visit to Jenkins Nissan we have not had any contact with this customer. I have a detailed call log of all calls between the customer and Jenkins Nissan of Leesburg and I also have all service RO's as well for your review if needed, and as you can see this issue was a year ago and it is my understanding it was dismissed by Nissan Consumer Affairs. If the customer wishes to cancel the maintenance agreement he purchased and financed along with the financing of the car, he is able to do that and the refund will be prorated and refunded to the financing institution. As that is who we received the funds from and not the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am amazed by Jenkins Nissan response. I did return the next day to cancel the deal. I even offered to pay rental on the car for the day I had it. The gentleman I met with said in no uncertain terms there was nothing they could do for me. The general Mgr was not present during this conversation, I stormed out of the dealership and as I got into my car I noticed 2 salesman staring out the window at me. I then proceeded back inside and that is when the GM approached me. After an hour of discussion he was adamant about not being able to cancel the deal but did say he would put the leather in I realized They were not going to let me cancel the deal. If the GM had offered to cancel the deal why would I have not accepted as that is what I was looking to do in the 1st place I did want to record the conversation but they would not let me. The July conversation I had was in reference to the service agreement. When I received the coupon books I saw I had a set # of oil changes. When I was sold the agreement I was told it was oil changes as long as I owned the car. I would also like to know who signed the agreement as they are not my signature. I also do not see a response as to why they sold me a demo and told me it was a new car. I did write to Nissan consumer affairs on Oct 19 Spoke to Darin Gave me case #***. I did recieve a call from Jenkins Nissan in Lakeland telling me they recieved letter from Nissan I explained that it was supposed to be sent to Leesburg Nissaan. He said he would forward. After not receiving a call from Leesburg I left 3 messages with consumer affairs and never received call back. I then opened a new case #*** with Keaton on Feb 19. He said he wrote to Jenkins in Leesburg and either the GM or Heather would be contacting me. Never heard from them. It was never dismissed by Nissan Consumer Affairs As far as the hat goes that was given to me by the original salesman which I did not ask for. Why would I purchase a hat after spending that kind of money for a car. As they would not let me record the conversations I realize it is my word against theirs, but I would hope the dealership is ethical enough to resolve the situation
Jenkins Nissan of Leesburg has provided everything that was due to Mr.. Mr. has been obliged on numerous occasions and given his options to exercise. Mr***'s request of a refund of coverages that he elected at time of purchase can and will be refunded at anytime (prorated from time of purchase) and sent directly to the lien holder. Mr. was offered leather interior for his vehicle (he accepted) and was also offered to cancel the deal as a good faith gesture from Jenkins Nissan of Leesburg when he made his initial complaint over one year ago with the General Manager.
We find this complaint to be erroneous
I purchased a van that had a check engine light come on the same day. I was told it was a misfire but it turned out the computer was bad and cost me
I purchased a chrysler town and country van in dec 2018. The day I bought it the check engine light came on while driving home. I immediately came back to the dealership where I was told it was no worry it was a misfire and the tech couldn't get it to repeat itself. 2 weeks later, the computer went out. I called Jenkins and they couldn't even find my purchase paperwork. I spent over an hour on the side of the road with an infant heart patient, an autistic 3 yr old and 2 other small children while pregnant with twins and my paperwork was never found. I had to pay to tow my van there, show them my paperwork and prove that I bought it (plus an extended warranty)at their location. They called me 2 days later and charged me for a battery and said that they cannot diagnose a Chrysler product because they deal with Nissan's. I asked how they checked the light for me before and was told to have it towed to the local Chrysler shop. I paid out of pocket to do that as well. The tech at Chrysler said that if they had run a proper diagnostic test on the van at nissan it would have showed a bad computer and that one of the first signs is a check engine light that represents as a misfire. I called Steve T and he apologized and promised to get me into a reliable vehicle asap. He ran my credit so much that my bank revoked my credit card issued by them for too many hard inquires. He never mentioned running my credit again. I text him and he replied that there was nothing he could do at that point. I had a representative of chrysler call him directly and discuss the computer issue and address that it should have been noted from the date of purchase that it was faulty. I asked for my warranty to be refunded as NOTHING was covered and I was out of pocket almost $2000 at this point with still more to come. I never got so much as a response. I have the texts between him and I saved and available for review to anyone interested at any time. He simply stopped responding when it was pointed out that it was bad from the start and that if it had been properly tested it would have been noted and not written off as a simple misfire. I asked if I could just return the van at this point and call it even, I already paid for the repairs, I paid over $3000 for the downpayment itself, the warranty, and my credit had been lowered by his repeatedly running it in an attempt to get me to sign for another vehicle with an even higher payment. I was then fostering 3 special needs children and a single Mom of 5 others and I really needed reliable transportation to be able to get them to shands when needed and arnold palmer when needed. Upon paying for the repairs and leaving the Chrysler shop, my alternator went out not even 5 miles up the road. It went right back to Chrysler for repair. I had to take out an additional credit card loan thru Chrysler to be able to pay for the repair fee. The next day the automatic door closures went crazy and open whenever they decide to do so. It has been one repair after another since the very day I purchased it and drove 1 tire off the lot. I have emailed the CEO and the managers and I have gotten ZERO responses from anyone since Mr.T*** has decided to ignore me. I would really love to make this right, I have never missed one single payment nor have I ever been late. I have 5 children in home now to care for and the 3 fosters with special needs come back and forth. At least my 3,000 worth of warranty would be well deserved to be returned to me. Thank you.
Return the van and discontinue my payments plus refund my extended warranty that was requested at the time allowed
Called *** about Revdex.com issue. She said when she submitted complaint it went to the wrong store. She appreciates me calling this morning and due to her two new born twins she is unable to come in this week. We confirmed an attentive date and time on March 11th at 9:00am to meet with Steve T.
(The consumer indicated he/she ACCEPTED the response from the business.)
I went into Jenkins Hyundai last week and was told I would receive a call the same day in regards to a resolution. I didnt receive any response until my complaint reached the store. I was unable to schedule an immediate return to the dealership as I have two older children that had surgery yesterday. My twins are fine. At this point, I have had my credit ran again and the dealership is attempting to try to put me in another vehicle that costs more, has higher payments, and goes back to 60 or more months and I am not interested in that at this point. I already have too much money and time invested. I would like to surrender my vehicle as money spent, no penalties on my credit report, and I will purchase something that will accommodate my family.
Very poor communications after the sale. Very deceptive add on sticker pricing for items not really needed or wanted. BE CAREFULL!
Contract I signed said I had 36 thousand miles service took service and maintenance off without my knowledge please help
Went to Jenkins Nissan to purchase a vehicle sat down came up with a deal signed contract went home with the car same day was called back in and told I got a better interest rate lower payment wasn't told they took off service and maintenance now they refusing to put it back have both contracts in hand can prove I had it
I would like my maintenance an service package back
Good afternoon,
I apologize for the late reply but our first notification of the customer Revdex.com inquiry was received on August 6th.
I have had an opportunity to research the case regarding the service contract cancellation. It did appear that the contract was inadvertently cancelled. This happened in error when the customer revisited the dealership for a standard documentation resign.
The customer notified the dealer on July 9th 2019 and a subsequent investigation was performed. On July 10th 2019 the service contract was reinstated based on the same terms that were originally agreed upon.
We apologize for the inconvenience and welcome any additional questions.
Respectfully
Cancelled Maintenance agreement. No copy forwarded to me as I asked and no payment has been forwarded to finance company
Cancelled maintenance agreement on April 29, 2019. I asked for a copy to be mailed to me since they left me sitting when I went in to cancel, for over 45 minutes. I was not given a copy so I requested one which to date I still do not have. I wrote down for my own notes the day I went in to cancel and signed cancellation. I called NUMEROUS times to get this done. I also emailed. No one returns the call even though the one time I did get to talk to someone, he said he would talk to bookkeeping and call me back which he never did. There has been no refund issued to my finance company ***.
For them to issue a full refund to my finance company since I have not used, nor intend to use the maintenance agreement and send my copy of the signed document from April 29th that I was told I would receive in the mail and never have.
Re: Case # ***: Debra ***/Response
At Jenkins Nissan of Leesburg we appreciate custom feedback and we take every customer concern seriously. Management will work diligently work to provide a more customer facing service experience. Below is how the interaction played out through e-mail:
Customer e-mailed a business manager the following:
Mr. I would like to cancel the attached Maintenance Agreement effective immediately. Please remit the balance to Santander, and also let me know what the amount is. I appreciate your prompt attention and response to this matter.
Mr. was no longer employed by the dealership and after the customer did not get a response she e-mailed the director the following:
Mr. Wardrop, 2 days ago I sent this email to Scott*** and have gotten no response or acknowledgement from him whatsoever. I want my maintenance agreement cancelled as of April 22nd when I sent this and I need confirmation that this was done.
The next day, the director followed up with the following:
In order to cancel this product you will need to come into the dealership and fill out a cancellation form. Along with that we will need your account number for the financial institution that has your loan.
The next day, the customer responded with the following:
Thank you for the response. It is not convenient for me to do that at this time, and the cancellation information on the agreement does not stat that I have to go into the dealership to make the request. It states that I have to return the agreement, which I have done attached to the email, and request the cancellation. You can email any papers to me and I will scan them back to you. My account number with Santander is ***.
The above referenced e-mail response went to the director's spam folder and there were no other follow up e-mails from the customer.
We apologize for the disconnect and we will respond to the customer with the appropriate cancellation form and we will reach out verbally to ensure receipt.
Respectfully,
Maria ***
Customer Relations Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** was listed as the Finance Manager on their website, which is why I addressed the email to him. The response from Mr Wardrop did not mention at all that Mr*** was no longer employed. The dealership has just recently updated their website but these were the people that were listed on it when I sent those emails. When you visit a website you would think you are getting current information!
I have been emailing Ms *** who did send me a cancellation form via email after I was told this could not be done. The form she emailed was not the same form I signed when I went to the dealership and I informed her of that. I also asked what happened to the form I did sign when I went in the dealership and why a copy was not provided to me. So my effort of going in the dealership to sign the document was for nothing, nor the correct form. I was told the refund would take 6 to 8 weeks. After that period of time is when I made this complaint. I eventually got the form signed which I think was the correct form, but I also thought I did that the first time, and then was told once again, that it would take 6 to 8 weeks for the refund. I think waiting 4 months for a refund is absolutely ridiculous. And how am I to be assured that I signed the correct form THIS TIME? I do have a copy of that form since I had to email it back to Ms ***. No one knows what happened to the form I signed when I went into the dealership. And now I sit for another 6 to 8 weeks for a refund AGAIN!
We sincerely apologize for the confusion in processing your warranty cancellation. It does sound like your request came during an employee transition which may have led to the initial confusion.
As a side note; it is not uncommon for warranty companies to have more than one form that can be used to cancel a warranty. We have verified the cancellation for your warranty has been processed and the proceeds have been sent to your lender to reduce your balance.
We appreciate you sharing your concerns and would like an opportunity to provide a better customer experience. Please contact Deen or Maria at 352-***.
Thank you.
I purchased a brand new 2019 Altima Nissan with red heated seats. The day I purchased it the heating element did not work. I took it back 4 times.
The 4th time I returned it they informed me that the seats were put in post factory. This was never disclosed to me at time of purchase. The heating element still is not working and they have altered the seats in the process of trying to repair.
I want my heated seats to work. I was informed there was nothing more they can do for me. This is a brand new car. They say that the heating element was changed and goes by the ambient temperature outside in Florida? They also state that they work but it is the padding? They had extremely poor communication and I spent a lot of money. I would have never purchased the vehicle knowing that it would not be under the warranty, again this is a brand new car. I have a letter going over the timeline, text messages, and pictures of my seats.
RE: CASE #***: Kimberly *** response
To whom it may concern,
First let me take a moment to say that the team at Jenkins Nissan of Leesburg works extremely hard to create a truly exceptional customer experience. We also appreciate all feedback, especially if it helps the organization become a better customer advocate.
The customer's concerns are with the manufacturer (Nissan Motor Corporation) and their decision to change the vendor who supplies the heated seats to the new sedan (2019 Altima) the customer purchased. The customer's previous vehicle was a 2016 Altima and the heated seats were a simple high/low switch. The new 2019 Altima has two settings along with a temperature controlled shutoff regulated by a thermometer in the dash. When the temperature in the car reaches about 82 degrees Fahrenheit, the seats automatically shut off. The temperature control thermometer can't be changed and can't be shutoff manually or electronically.
On April 5th 2019 the customer visited Jenkins Nissan of Leesburg to service her car. During her visit, a showroom car caught her attention and she purchased the vehicle from a sales consultant whom she had known for about ten years. At the time of purchase, the customer told the sales consultant she felt the heated seats did not work. The sales consultant informed the customer that because the car was new, we can have service resolve the possible concern. The customer was satisfied and proceeded with the purchase.
The customer brought the vehicle in on two occasions and both times she was informed, the heated seats worked. Mechanical and physical systems checks were done to validate the response. On one occasion the customer was informed that our mechanic called Nissan to trouble shoot the issue and was told that the heated seats were manufactured by a different vendor than previous years and they worked differently. The customer continued to express her belief that the heated seats did not work.
In an effort to resolve the customers concern, the sales consultant got the approval to add more powerful heated seats to her vehicle at no cost to the customer. The customer agreed but at the point of installation, the Accessories Manager disclosed the installation process at which time the customer rejected the installation. The customer said that she did not want a separate button on the side of each seat.
At this time the customer's concerns were escalated to sales management and a senior manager got personally involved. Her contact was exclusively with the senior manager and she expressed concerns with not being able to feel heat coming from the heated seats, the explanations she was receiving along with the follow up. The senior manager explained that he would conduct some research and contact the dealership's Nissan technical representative for additional advice and assistance. Throughout the process the customer had been in a loaner car and each time she brought her car in, her vehicle was re-cleaned and topped off with gas.
The next morning the accessories manager and the senior manager, pulled up three different vehicle models along with the customer's vehicle to test the heat displacement in all vehicles. After running a variety of different test, under several different conditions, they both determined the heating elements in all the vehicles were working as designed. As a side note: a fourth car with the previous year's heated seats were also compared during this test and it was determined that there is a noticeable difference (or better heat) in the previous year's seats than the current model. After testing, the senior manager contacted the Nissan technical representative and explained the findings and the Nissan technical representative confirmed that Nissan is using a different vendor than previous years. The Nissan technical representative also confirmed that Nissan is using a different vendor than previous models. The 2019 Altima's heated seats now have 2 settings with an automatic shutoff built in regulated by an internal thermometer designed to shut off should the internal temperature exceeds about 82 degrees.
The senior manager explained the testing process and the response from the Nissan's technical representative and the customer got emotional and said that she still believes the seats don't work and the dealership response is unacceptable. In an attempt to exhaust all dealership options, the senior manager suggest one last option, which was to move the heating elements closer to the front of the material. The customer agreed and at dealership expense, a third party reconfigured the heating elements closer to the front of the seats. The customer returned to the dealership, thanked the senior manager, tested the seats and left the dealership. Within about 24 hours or so, the customer texted the senior manager to complain about how the seats looked with the new placement of the heating elements which were closer to the surface of the seat. The senior manager responded to the customer to inform her that the dealership would assume the cost of placing the heating elements back in their original position.
When the work was done, the customer picked up her vehicle and expressed further frustration over the seats and with the advice of Nissan's technical representative, the senior manager referred the customer to Nissan Consumer Affairs. The senior manager once again shared with the customer everything that was done on the dealership level to resolve the issue along with about $1200 of additional cost.