Initial Business Response /* (1000, 5, 2016/10/21) */
First of all, we wish to apologize to Mrs*** for any upset this matter has caused for herWe are not the type of company that imposes ourselves on people that do not wish to have our servicesAs Office Manager, I have reviewed this
situationIt appears that it occurred as Mrs*** has statedThe mistake happened due to computer and human errorMrs*** contacted our office to obtain an estimate for treating her yardAfter we do an estimate, we then enter the information into our systemAfter the estimate, Mrs*** told us she did not want any work done last fall, and indicated she might want something done in the springWe
entered a "Call Before" code on this fileThis should have been entered as a "Call Before for
Authorization to do." This was a mistake on our partWhen Mrs*** did not call us back to
advise us not to do her yard, we proceeded to do itWhen she called us after the lawn treatment, the proper changes and adjustments were not madeSubsequently, when statements were sent out, Mrs*** received a statement with a balance dueWe take full responsibility for this mistake
Upon receipt of the communication from the B.B.B., I made a credit adjustment for the amount dueI am sending a record of this to Mrs***Again, I apologize for any inconvenience this
has caused
Sincerely,
Debbie ***
Office Manager
Liqui-Green
Initial Consumer Rebuttal /* (2000, 7, 2016/10/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with the response that I received from Liqui-Green regarding my complaintThank you
Initial Business Response /* (1000, 5, 2016/10/21) */
First of all, we wish to apologize to Mrs*** for any upset this matter has caused for herWe are not the type of company that imposes ourselves on people that do not wish to have our servicesAs Office Manager, I have reviewed this
situationIt appears that it occurred as Mrs*** has statedThe mistake happened due to computer and human errorMrs*** contacted our office to obtain an estimate for treating her yardAfter we do an estimate, we then enter the information into our systemAfter the estimate, Mrs*** told us she did not want any work done last fall, and indicated she might want something done in the springWe
entered a "Call Before" code on this fileThis should have been entered as a "Call Before for
Authorization to do." This was a mistake on our partWhen Mrs*** did not call us back to
advise us not to do her yard, we proceeded to do itWhen she called us after the lawn treatment, the proper changes and adjustments were not madeSubsequently, when statements were sent out, Mrs*** received a statement with a balance dueWe take full responsibility for this mistake
Upon receipt of the communication from the B.B.B., I made a credit adjustment for the amount dueI am sending a record of this to Mrs***Again, I apologize for any inconvenience this
has caused
Sincerely,
Debbie ***
Office Manager
Liqui-Green
Initial Consumer Rebuttal /* (2000, 7, 2016/10/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with the response that I received from Liqui-Green regarding my complaintThank you