JELD-WEN

Jeld-wen in Ottawa, Ontario, Canada promised to replace two windows and a window mechanism and has not showed up for two appointments. They promised to replace two windows and a window mechanism. It took a lot of emails and calls before they set up date to get them fixed. That day came and my wife stayed home from work to wait for the repair person. They never arrived. They never called. We contacted *** and they said that the windows were damaged in transit. So they set up another meeting, again we missed a day of work, and they didn't show up again. The windows are in my children's rooms and they were very cold in the winter and very warm in the summer as we cannot open them. This has affected my children's health. We first contacted *** over 6 months ago and still no resolution.

I purchased a double patio door system for my new house along with a large number of windows, entry doors and interior doors. The door system was sold as a 3 unit door as I was told the whole system together would be too heavy to ship. For that reason the side windows were both made 6" smaller. The door system came as 1 piece rather than 3, which was now too small for the rough opening and the windows above the door and front of the house would be different sizes. I had to wait for new side windows to be made and I was told I had to remove the old side windows myself. No new jamb extensions were included. It was requested for new ones to be sent. I have been waiting for these since approx. Aug. A Tech came out initially to replace a broken window. They were told again about the doors when they came to replace a door window frame where screws were pushed underneath damaging it during manufacturing. An appointment was made to have it fixed and my wife took a day off work waiting for them to come and they were a no show and didn't bother to call. I was later told the tech didn't come because they didn't have the parts. A tech was sent out today to finally replace the jambs after many emails involving the dealer to have the jambs provided and installed. Tech informed me it was a deliver only. They waited in my driveway for over of 3 hours to be told to inform me its delivery only and I would have to make another appointment for them to be installed. In this time the job could have been completed with 1 guy.

I can provide all emails and correspondence.