Jegs Motors

The attached are the receipts requestedAll receipts are on one PDFThey include an estimate from Honda service center,a transmission replacement receipt, and a diagnosis from an independent shopThe diagnosis from the independent shop was done prior to Bringing the Honda Odyssey to Jegs Motors, however the receipt was not requested until after the dispute with Jegs Motor ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because:
Revdex.com:
In response to the rebuttal received from Grant G***, President Jegs Motors LLC
As noted by Grant G*** stated the business in question Jegs Motors LLC,
The business to my knowledge had a notable reputation; this is why I chose to purchase the vehicle from Jegs motors LLC
As I stated prior, I was driving my newly purchased vehicle and to my surprise it began making unusual noises, please see attached deposition statements
I contacted the business Jegs Motors LLC with the hopes of a speedy resolution, I drive my child in the vehicle and as a responsible parent was genuinely concerned for his safety,
I attempted to resolve the issue with Jegs motors LLC and was treated with disrespect, as well as, accused of being a bullyI feel as though the vehicle was sold to me under claims of reliability and current mechanical stabilityI was only executing my right to register a customer complaint
As a responsible provider for my family and their safety, I immediately had the mechanical issues repaired, my family is transported in this vehicle
To further my belief, I was offered funds to reimburse me for some of the repairs (see Attached notations) but not all repairs were included in that offer(See attached receipts)
If Jeb Motors LLC genuinely felt as though they were not at fault, I am certain they would not have offered a reimbursement solution of any kind
I have attached the receipts of monies I have had to spend for the repairs and am only asking to be reimbursed for those funds
In all fairness, I have no intent of any further action or contact with this establishment once I have been reimbursed for my financial losses thus far
I am hopeful and confident a resolution can be agreed upon without further hardships for either parties involvedMy intent was not to damage the reputation of Jegs motors LLC, my intent was to be fairly reimbursed for the monies spent to ensure the safety of my family while traveling in the vehicle I have purchased from Jegs motors LLC
Sincerely,
*** ***

Revdex.com:
In response to the rebuttal received from Grant G[redacted], President Jegs Motors LLC
As noted by Grant G[redacted] stated the business in question Jegs Motors LLC,
The business to my knowledge had a notable reputation; this is why I chose to purchase the vehicle from  Jegs motors LLC.
As I stated prior, I was driving my newly purchased vehicle and to my surprise it began making unusual noises, please see attached deposition statements.
I contacted the business Jegs Motors LLC with the hopes of a speedy resolution, I drive my child in the vehicle and as a responsible parent was genuinely concerned for his safety,
I attempted to resolve the issue with Jegs motors LLC and was treated with disrespect, as well as, accused of being a bully. I feel as though the vehicle was sold to me under false claims of reliability and false current mechanical stability. I was only executing my right to register a customer complaint.
 As a responsible provider for my family and their safety, I immediately had the mechanical issues repaired, my family is transported in this vehicle.
To further my belief, I was offered funds to reimburse me for some of the repairs (see Attached notations) but not all repairs were included in that offer. (See attached receipts)
If Jeb Motors LLC genuinely felt as though they were not at fault, I am certain they would not have offered a reimbursement solution of any kind.
I have attached the receipts of monies I have had to spend for the repairs and am only asking to be reimbursed for those funds.
In all fairness, I have no intent of any further action or contact with this establishment once I have been reimbursed for my financial losses thus far.
I am hopeful and confident a resolution can be agreed upon without further hardships for either parties involved. My intent was not to damage the reputation of Jegs motors LLC, my intent was to be fairly reimbursed for the monies spent to ensure the safety of my family while traveling in the vehicle I have purchased from Jegs motors LLC.
Sincerely, 
[redacted]

Our response in the attachment.

The attached are the receipts requested. All receipts are on one PDF. They include an estimate from Honda service center,a transmission replacement receipt, and a diagnosis from an independent shop. The diagnosis from the independent shop was done prior to Bringing the 2006 Honda Odyssey to Jegs Motors, however the receipt was not requested until after the dispute with Jegs Motor.  
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

To whom it may concern;
   Mr. [redacted] purchased a 2006 Nissan Murano from Jegs Motors LLC on 01/23/2016. The odometer read 116,397 miles on said purchase date. When Mr. [redacted] purchased the 2006 Murano, he was offered and specifically declined...

an extended service contract that Jegs Motors LLC offered.
    On 2/6/16 Mr. [redacted] contacted Jegs Motors LLC and spoke with Mr. Gabriel R[redacted] (Manager at Jegs Motors LLC) Mr. [redacted] stated to Mr. R[redacted], his brakes had "started to make grinding sounds".  He stated he had taken the Murano to Meineke for examination to diagnose the origin of the noise.  Mr. R[redacted] called Meineke, spoke with someone with firsthand information regarding the diagnosis of the noise . The Meineke employee told Mr. R[redacted] “the calipers had seized and had ruined the pads." He also stated “I told Mr. [redacted] that the dealership where he bought the car was not to blame." He further stated "It was not a problem that could have been foreseen."
  Meineke informed Mr. R[redacted] that they had already started the work and were near completion. Mr. R[redacted] called Mr. [redacted] back. Mr. [redacted] agreed and confirmed the mechanic had given him the same diagnosis with the same facts as previously stated herein.
    Mr. R[redacted] told Mr. [redacted] if he needed a mechanic in the future, Jegs Motors LLC would gladly refer him to one of our preferred mechanics that would normally charge considerably less for repairs. Mr. R[redacted] told me that judging by the tone of the conversation, he fully expected Mr. [redacted] to call back and ask us to pay for his repair.
    On 02/09/2016, Mr. [redacted] emailed the Meineke invoice to Mr. R[redacted] at Jegs Motors LLC.. He asked Jegs Motors to participate with a portion of the Meineke invoice.  Mr. R[redacted] asked Mr. [redacted] "what it would take to make you happy."  Mr. R[redacted] suggested a $450 contribution and asked Mr. [redacted] directly if that would make him happy. Mr. [redacted] responded that $450 would satisfy him. Mr. R[redacted] told then said he would talk it over with the owner and get back to him.
    I am the owner. I agreed to reimburse Mr. [redacted] $450 of his repair as a good will gesture. $450 is about how much our mechanic would have charged us for the repair. Since we were not allowed the opportunity to examine the Murano or remedy the issue before Meineke had started repairs, I felt this was fair and furthermore Mr. [redacted] agreed it was a fair solution, accepted our $450 as fair compensation, and thanked us for our help.
   Jegs Motors LLC an excellent reputation with our customers. We work with our customers and are committed to resolution of all reasonable issues that arise. Our business is successful because of the Jegs Motors LLC commitment to our goal of complete customer satisfaction. We work hard and generally exceed customer expectations. We deliver vehicles in good condition. However as you see by this example, we sometimes sell vehicles in excess of 100,000 miles. Most of the parts on the cars are as old as the car is. A vehicle is on a constant cycle of parts wearing out from the moment of being sold as new. It's unrealistic for a consumer to expect to purchase a used vehicle for 30%-35% of what it cost new and expect all of it 15,000+ individual parts and components to be perfect. All parts of a car or truck begin a slow cycle of normal wear and tear that is expected by the manufacturer. That is the reason auto makers publish a maintenance schedule.  Normal maintenance of a vehicle is expected. Service contracts are offered by car dealers to help consumers mitigate the sometimes high cost of unexpected repairs.
   Mr. [redacted] requested a copy of our mechanical inspection report on the Murano and a current Carfax report. We readily agreed and provided both reports to Mr. [redacted] without delay.  Mr. [redacted] was fully satisfied.
          We didn’t hear another word from Mr. [redacted] prior to his expressing his displeasure with us in this public forum.  Mr. [redacted] has used this public forum to make libelous accusations, impugn our integrity, and make demands for more money. His actions are unreasonable and appear on the surface to threaten us with a "SLAPP" Lawsuit. We have contacted our attorney and are discussing remedies against Mr. [redacted] unreasonable actions and threats to our well known excellent reputation in the marketplace.
In closing, we want fair resolution, but will not be bullied or black-mailed by Mr. [redacted] into paying unrealistic monies for normal wear and tear items.
   Sincerely, Grant G[redacted].  President, Jegs Motors LLC