Jeff Edler Tree Service

Please have the customer include what item she purchased that is now out of stock. We value our customers and will gladly try bringing resolution to this matter.  If the item is out of stock, we'll gladly replace it for another item or the customer can send back the incorrect items and we will...

refund her account. We will also send the courtesy items promised by Michelle due to the inconvenience.

Please note that the website is reflecting "out of stock" for the [redacted] eye shadow. Also, we appreciate the customer bringing to our attention that the actual SKU is incorrect on the [redacted] but not the color. Please open up the 2 lip glosses received to see that the colors are actually correct. We are in the process of correcting the SKU on the product from [redacted] Please allow 3-5 business days for the refund to appear. Again, we would like to sincerely apologize for any confusion regarding this matter. Thank you.

We are shocked to see that Mr. [redacted] has filed this complaint against our company. We received a call regarding a defective item and sent out the replacement parts immediately upon request. We will gladly refund up to $10 on return shipping for the defective item.  Please have Mr. [redacted]...

provide the proof of return receipt along with the amount paid via this Revdex.com forum so that we can get the refund issued.  Prior to Mr. [redacted] requesting to return the 30 day trial offer we extended the 30 day trial period to allow more time to try the product since a replacement was sent out.  We are a proud accredited member of the Revdex.com and would like to sincerely apologize for any misunderstanding regarding this matter. We will be awaiting the receipt and look forward to bringing a resolution to this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
From: [redacted] Sent: Tuesday, August 16, 2016 9:11 AM To: drteam <[email protected]> Subject: Re: Your complaint has been received   Luminess LLC. just agree to a full refund. Thank you for your assistance. [redacted]