Jeep tops direct

Amber Isley's purchase attempt using a Visa Gift Card was declined by the payment gateway Authorize.Net due to an AVS (address verification service) mismatch.Authorization.Net states that "if a transaction is declined due to an AVSMismatch, the authorization code and the hold on the authorized finds...

will remain on the customer's card until the card issuing bank removes the authorization'.Although it usually takes only a few days, our representative that tried to work with Ms. Isley has no control over the time it takes a customer's card issuer to remove an authorization. JeepTopsDirect.com did not receive any funds from Ms. Isely; therefore a refund is not due.Given the reasons noted above, Ms. Isley's claim is not valid.Copies of the Transaction Detail and Autorize.Net information regarding declined transactions due to AVS mismatch are following herewith.Regards,[email protected] Fax (805) 604-3201