Jed's Automobile

June 15. 20l7We are responding to a complaint (copy included) ?led recently against Adams Electric Cooperative by[redacted], Upper Strasburg, PA [redacted], Revdex.com complaint ID [redacted] is requesting a return of a $500 deposit that appeared on...

his bill. We have reviewed [redacted]’s account and he docs not qualify for a refund of that deposit at this time. We could qualify for a refund (with interest) if the payment history on the account is kept current for a 12-month period.Without getting into speci?cs, a deposit is required after an account becomes delinquent and the memberdeclines to either make payment arrangements or does not adhere to the terms of a payment arrangement.It is also required when the credit rating on an account drops below a certain level due to a series of lateand missed payments. Adams Electric is a not-for-pro?t member-owned cooperative and this policy is inplace to prevent other members from having to unfairly bear the costs of collection on past due accounts.Adams Electric works with members who request assistance The cooperative has a Round Up for ProjectHelping Hand program, funded by voluntary employee and member contributions, that helps memberswho have trouble paying their electric bills. This program is administered through local communitynonpro?t organizations. Our member services representatives work with members on paymentarrangements so members can avoid late payment Fees, trip charges or disconnection for nonpayment. Wealso maintain relationships with community organizations that can assist those in need.Electric cooperatives have a long history of consumer education and we offer information online and inprint about how members can lower their energy bills and make their homes more energy efficient.We hope this resolves the issue, If you have any questions, please do not hesitate to contact me at[redacted]@adamsec.coop or ###-###-####.