Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
On 10/12/15 I made a reload at the register for $200 at a [redacted]. I still do not have access to these funds. It has been 11 days now! I have called every day and all they can say is they have no idea when it will be fixed. So no, their apology does not resolve me complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted]Complaint number: [redacted] Complaint date: June 25th, 2016 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card. UniRush used its resources through [redacted] to recover the funds for [redacted]. On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued. If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account. Regards,RushCard Corporate Customer Service
November
18, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re: Complaint
ID: [redacted] Consumer:
[redacted] To
Whom It May Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on October 7,
2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked the account of [redacted], and needs
access to his funds. [redacted] also stated that she faxed in the required documentation. RushCard received documentation from [redacted] and was
forwarded for review. On August 31, 2015,
the documents were reviewed that were submitted by [redacted]. November 18, 2015,
A Corporate Customer Service Specialist contacted [redacted] and issued express
cash to receive the remaining funds from [redacted] RushCard account.
Provided Reference number to pick up funds from Money gram and account has been
closed. We
look forward to serving [redacted] financial needs in the future. Our
customer’s security is a top priority at RushCard and proper verification is a
necessary step to that goal.Regards, Corporate
Customer Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted] Complaint number: [redacted] Complaint date: October 23, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and [redacted] has access to her funds
and account information. We are proactively reaching out to our customers who were
impacted by the outage and confirming that their cards are working
properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 27,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The business is providing the same generic answer to my complaint, they won't explain how making a payment to this company in the past gives them the authorization to take future payments without my authorization or knowledge. I was told by one of the customer service representatives at rush card that I shouldn't make payments with my card if I don't want things like this to happen. Where is the customer security? I am outraged that I have been treated like this by a company that I have been loyal to for over 10 years.
Regards,
[redacted]
March 24, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste 600 Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted]...
To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on March 23, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends that she filed a dispute for $90.00 from Pine Terrance Apartment and that she is not getting any help. [redacted] also stated that she wants the $90.00 to be credited back to her RushCard account. On February 2, 2017, [redacted] filed an error allegation dispute regarding a transaction for $90.00. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. RushCard Corporate Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly [redacted]er than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced [redacted]er than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This response doesn't answer my questions, I need something personalized for my situation. I need answers. Thank you.
Regards,
[redacted]
December 30, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] December 29, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends that RushCard blocked his account. [redacted] also stated that he was advised to submit a driver’s license, a social security card and valid proof of address. On December 26, 2016, [redacted] faxed documentation to the corporate office that was deemed valid. [redacted] account is unblocked and has unrestricted access to his funds. We have sent a request to have a replacement card issued on his account that he should receive within 3-5 business days We look forward to serving [redacted] financial needs in the future. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I would like to have my complaint addressed.
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. Additionally,
RushCard issued a $25.00 courtesy credit to [redacted] RushCard account. Ms.
[redacted] will need to contact the pin activation line at ###-###-#### to change the
pin number to reactivate her card. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The money that was took from my account was on October 14,2015 my balance was $ 582.16 with a pending deposit from my job adding up to a total of $1163.00.I received $ 580.84 after a few days BUT LOST MY PRIOR BALANCE OF 582.16. I just want my money back. I still see my prior balance with no transactions to show where the money went, it just vanished!! Do the right thing and give me my money back I am not asking for a favor,hand out,government assistance. This is my hard earned money.I expect this to resolved as soon as possible today marks a month 11/14/15 since I have been waiting for this company to return the money that was Stolen. You can see my prior balance. and from my understanding you promised customers fdic insured accounts .
December 2, 2015VIA ONLINE SUBMISSION:Revdex.com ...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, On
October 30, 2015, [redacted] filed an error allegation dispute regarding a
charge in the amount of $20.19 that was made on her RushCard account. On
November 10, 2015, RushCard received the signed error allegation dispute form
back from [redacted]. As per the RushCard Cardholder Agreement, the dispute
process may take up to 45 to 90 days to investigate a claim. Once the
claim is final, [redacted] will receive a letter in the mail regarding the
outcome of her dispute. There was no conflict with the conversion and the charge
that was made on [redacted] RushCard account.We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I need my refund. These charges will not be undone if I state that I am satisfied at this time. Additionally, if I do state that I am satisfied Rush Card will not give my refund or will issue it and take it back as before. They gave me a "provisional refund" last time and when I closed my case, they took it back from my account. I am not satisfied until this is resolved and my funds are returned.
Regards,
[redacted]
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states she contacted RushCard to file disputes on transactions she did not make. She said she called the next day and was told she will not get provisional credit until February 08, 2017. She says she has kids and bills to pay. She is asking for the funds to be return into her account. On January 10th, 2017, RushCard records shows [redacted] filed an unauthorized dispute on transactions posted from January 3rd through January 9th, totaling $200.12. She claimed her card has been in her possession throughout the entire time. Currently, [redacted] account is under review, and because her account is new provision credit will be issued on or before February 6th, 2017. Regards, RushCard Corporate Customer Service
September 12, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: September 1, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states she has not received her refund credit that [redacted] posted to her RushCard. [redacted] is requesting her funds for $9.99 to be sent to her. RushCard records indicate that [redacted] contacted customer service on August 18, 2017 and spoke to and agent that advised her that check would be sent to the address on file. We apologize for the oversight, our records show that the check was sent on 9/8/17. [redacted] should receive her check in 5-7 business days from that date. On 9/12/17, a RushCard corporate resolution specialist attempted to contact [redacted] to advise her of this information. A detailed message was left for a callback. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. yes I did talk to the lady and she tried to trick me into lying. I went back to my records and gave her the proper dates which she saw. Then she tells me,that I had to wait 90days before I will hear from them. My response was, how many 90days I have to wait. they has been telling me the same thing all of time . how many 90days I have to wait. just another stall tactic which I am tried of . they mess up my credit and take my money . this is embezzlement and they act like they don't care. so anything you can do will be appreciate., .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
On 10/12/15 I made a reload at the register for $200 at a [redacted]. I still do not have access to these funds. It has been 11 days now! I have called every day and all they can say is they have no idea when it will be fixed. So no, their apology does not resolve me complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted]Complaint number: [redacted] Complaint date: June 25th, 2016 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card. UniRush used its resources through [redacted] to recover the funds for [redacted]. On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued. If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account. Regards,RushCard Corporate Customer Service
November
18, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re: Complaint
ID: [redacted] Consumer:
[redacted] To
Whom It May Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on October 7,
2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked the account of [redacted], and needs
access to his funds. [redacted] also stated that she faxed in the required documentation. RushCard received documentation from [redacted] and was
forwarded for review. On August 31, 2015,
the documents were reviewed that were submitted by [redacted]. November 18, 2015,
A Corporate Customer Service Specialist contacted [redacted] and issued express
cash to receive the remaining funds from [redacted] RushCard account.
Provided Reference number to pick up funds from Money gram and account has been
closed. We
look forward to serving [redacted] financial needs in the future. Our
customer’s security is a top priority at RushCard and proper verification is a
necessary step to that goal.Regards, Corporate
Customer Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted] Complaint number: [redacted] Complaint date: October 23, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and [redacted] has access to her funds
and account information. We are proactively reaching out to our customers who were
impacted by the outage and confirming that their cards are working
properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 27,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The business is providing the same generic answer to my complaint, they won't explain how making a payment to this company in the past gives them the authorization to take future payments without my authorization or knowledge. I was told by one of the customer service representatives at rush card that I shouldn't make payments with my card if I don't want things like this to happen. Where is the customer security? I am outraged that I have been treated like this by a company that I have been loyal to for over 10 years.
Regards,
[redacted]
March 24, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste 600 Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted]...
To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on March 23, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends that she filed a dispute for $90.00 from Pine Terrance Apartment and that she is not getting any help. [redacted] also stated that she wants the $90.00 to be credited back to her RushCard account. On February 2, 2017, [redacted] filed an error allegation dispute regarding a transaction for $90.00. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. RushCard Corporate Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly [redacted]er than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced [redacted]er than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This response doesn't answer my questions, I need something personalized for my situation. I need answers. Thank you.
Regards,
[redacted]
December 30, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] December 29, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends that RushCard blocked his account. [redacted] also stated that he was advised to submit a driver’s license, a social security card and valid proof of address. On December 26, 2016, [redacted] faxed documentation to the corporate office that was deemed valid. [redacted] account is unblocked and has unrestricted access to his funds. We have sent a request to have a replacement card issued on his account that he should receive within 3-5 business days We look forward to serving [redacted] financial needs in the future. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I would like to have my complaint addressed.
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. Additionally,
RushCard issued a $25.00 courtesy credit to [redacted] RushCard account. Ms.
[redacted] will need to contact the pin activation line at ###-###-#### to change the
pin number to reactivate her card. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The money that was took from my account was on October 14,2015 my balance was $ 582.16 with a pending deposit from my job adding up to a total of $1163.00.I received $ 580.84 after a few days BUT LOST MY PRIOR BALANCE OF 582.16. I just want my money back. I still see my prior balance with no transactions to show where the money went, it just vanished!! Do the right thing and give me my money back I am not asking for a favor,hand out,government assistance. This is my hard earned money.I expect this to resolved as soon as possible today marks a month 11/14/15 since I have been waiting for this company to return the money that was Stolen. You can see my prior balance. and from my understanding you promised customers fdic insured accounts .
This information was faxed already on 7/7/16 and a confirmation page was given from the fax machine!
December 2, 2015VIA ONLINE SUBMISSION:Revdex.com ...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, On
October 30, 2015, [redacted] filed an error allegation dispute regarding a
charge in the amount of $20.19 that was made on her RushCard account. On
November 10, 2015, RushCard received the signed error allegation dispute form
back from [redacted]. As per the RushCard Cardholder Agreement, the dispute
process may take up to 45 to 90 days to investigate a claim. Once the
claim is final, [redacted] will receive a letter in the mail regarding the
outcome of her dispute. There was no conflict with the conversion and the charge
that was made on [redacted] RushCard account.We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I need my refund. These charges will not be undone if I state that I am satisfied at this time. Additionally, if I do state that I am satisfied Rush Card will not give my refund or will issue it and take it back as before. They gave me a "provisional refund" last time and when I closed my case, they took it back from my account. I am not satisfied until this is resolved and my funds are returned.
Regards,
[redacted]
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states she contacted RushCard to file disputes on transactions she did not make. She said she called the next day and was told she will not get provisional credit until February 08, 2017. She says she has kids and bills to pay. She is asking for the funds to be return into her account. On January 10th, 2017, RushCard records shows [redacted] filed an unauthorized dispute on transactions posted from January 3rd through January 9th, totaling $200.12. She claimed her card has been in her possession throughout the entire time. Currently, [redacted] account is under review, and because her account is new provision credit will be issued on or before February 6th, 2017. Regards, RushCard Corporate Customer Service
September 12, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: September 1, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states she has not received her refund credit that [redacted] posted to her RushCard. [redacted] is requesting her funds for $9.99 to be sent to her. RushCard records indicate that [redacted] contacted customer service on August 18, 2017 and spoke to and agent that advised her that check would be sent to the address on file. We apologize for the oversight, our records show that the check was sent on 9/8/17. [redacted] should receive her check in 5-7 business days from that date. On 9/12/17, a RushCard corporate resolution specialist attempted to contact [redacted] to advise her of this information. A detailed message was left for a callback. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. yes I did talk to the lady and she tried to trick me into lying. I went back to my records and gave her the proper dates which she saw. Then she tells me,that I had to wait 90days before I will hear from them. My response was, how many 90days I have to wait. they has been telling me the same thing all of time . how many 90days I have to wait. just another stall tactic which I am tried of . they mess up my credit and take my money . this is embezzlement and they act like they don't care. so anything you can do will be appreciate., .