March 1, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard claimed to deposit $20 or $30 into your RushCard account after you deposit your tax refund. [redacted] states that the advertisement was removed when he called to inquire about it in January. [redacted] would like for RushCard to live up to what they promote. On February 28, 2017, a corporate customer service specialist contacted [redacted] to advise that the advertisement was expired and that RushCard no longer has this tax promotion. We do apologize for the inconvenience this has caused. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
July 1,2015 VIA ONLINE SUBMISSION:BetterBusiness Bureau® 7 W Seventh St Suite 1600Cincinnati Ohio 45202 Re: Case # [redacted] Consumer:[redacted] To WhomIt May Concern: Thisletter is in response to the attached complaint, Case No. [redacted], which theRevdex.com®(“Revdex.com”) receivedfrom [redacted], on June 18, 2015. UniRush, LLC d/b/a RushCard takescustomer complaints seriously and strives to provide quality customer servicewhile dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard Customer Service did not advise thata block would be placed on her RushCard account after reporting an unauthorizedtransaction. [redacted] also, requested that her card be issued via expeditedshipping waiving the $30.00 fee. On June17, 2015, [redacted] notified RushCard of an unauthorized transaction on herRushCard ending in [redacted]. In accordancewith internal policies and security procedures, [redacted] RushCard endingin [redacted] was blocked and a new RushCard ending in [redacted] was issued. [redacted] made several attempts to have hercompromised card unblocked. On June 18,2015, a RushCard Corporate Customer Service Representative offered to send [redacted] express cash when her anticipated payroll direct deposit posted to heraccount. On June 25, 2015 as a courtesywithout requirement to do so, RushCard sent a total of $505.41 via express cashto [redacted] when her payroll direct deposit posted to her account. Additionally, RushCard waived the $30.00 feeto send express cash. As such, weconsider this matter resolved. Pleaseknow that RushCard takes customer complaints seriously and strives to providequality customer service while dutifully protecting customer identities andresources. Thank you and please do nothesitate to contact me with any questions. Tyree T.Corporate Customer Service
June 29, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: June 28, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that RushCard’s website is down and that he can’t verify his funds. RushCard experienced a service interruption on Wednesday June 28, 2017 via the mobile application. The outage has since been resolved, we appreciate this feedback and sincerely apologize for the inconvenience this has caused. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have been contacting rushcard in reference to my dispite I'm recorded talking about a dispute befor I'm hung up on. When I call back I'm left on hold for 2 hours then the phone picks up and hung up I have over two email ticks to rushcard costumer service ticket code 1.
[redacted]
Regards,
[redacted]
I have trusted this financial institution for the last
six years with my wages and earnings from all employers over that specific time
frame. To be clear, I demanded a password on the account it was not offered to
me. It took multiple calls into the call center before it was done. This is my
frustration, there is no security mechanism in place and this company is not
proactive. All of these options should have been offered initially when the
call was placed into the call center. At the time I was in a state of distraught.
Place yourself in my shoes! Every action that occurred that day was based on my
initiation and brain storming. [redacted] stated that I could have had a
replacement card sent to me for the $30 well again that was not offered when I
talked with the first representative. So when I called back as I mentioned in
the complaint, the representative told me that a replacement card request had
already been submitted and there could be no other transactions. In your
response [redacted] you stated that you listened to all the customer care calls
that day. I find that to be untrue because you wouldn't have responded with "I
can expedite a card replacement for an additional fee to the customer,"
after she has recently been robbed and was told at this point it was impossible.
The Rush card financial institution has neglected to secure my funds. Then you
state that my claim was denied! Really! What assurances do you provide for your
consumers, I pay a monthly recurring fee for your service and there are no guarantees? Services are not being rendered. It is a
hassle spending all of this time to get a company to reimburse funds that I work
hard for and robbed of. I selected Rush Card as my financial institution to
make this a hassle free experience. Instead Rush Card makes it simple for an
intruder to rob its customers and then indicate, that there is nothing else
that can be done. I would like for us to come to an amicable resolution. Rush card there is something that you can do
to help individuals and customers that has experiences such as this one.
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 4, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. On November 13, 2015, [redacted] account was closed per closure request. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 2, 2016
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint...
#[redacted]
Consumer:
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. 1, which the Revdex.com® (“Revdex.com”) received from [redacted] on February 25, 2016. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard would not
release an authorization hold that was made on February 16, 2016 in the amount
of $217.91. [redacted] also contends that she was provided with different
information concerning her issue.
On February 16, 2016 [redacted]
contacted RushCard customer service to inquire about a transaction hold for
$217. 91. [redacted] was advised to send a faxed letter from the merchant. Per
our Card Holder Agreement we do not accept merchant hold release letter’s from
[redacted]. However, on February 29, 2016
[redacted] transaction hold for $217.91 was released and the funds were
credited back to her account. On March
1, 2016 a corporate customer service specialist attempted to contact [redacted]
to advise her of this information.
We appreciate [redacted] feedback
and hope to provide a better understanding on the authorization process.
Regards,
RushCard Corporate Customer Service
May 16, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. 11428165 which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she requested a replacement card and has not received the card as of today. [redacted] also states that she needs the funds on her RushCard account as soon as possible. Per previous response on May 3, 2016 [redacted] contacted RushCard customer service to have her lost card replaced. As policy we have our customers go through verification in the event they have a card replaced after updating their address. [redacted] failed verification and per policy according to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On May 4, 2016 documents were sent in, the documents were deemed not valid. On May 9, 2016 a corporate customer service representative spoke with [redacted] about the remaining funds on the account. [redacted] stated she could not send in any further documents and advised RushCard to return the funds on the account to the remitter of the deposit. In addition, the documents were reviewed that were sent and accepted on the account, and a replacement card was processed. We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, RushCard Corporate Customer Service
November 4, 2015VIA ONLINE SUBMISSION:Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account information. A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
November 3, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. [redacted] have received a $20.00 credit to
her RushCard account due to the inconvenience.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: December 7, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are proactively
reaching out to our customers who were impacted by the outage and confirming
that their cards are working properly.
In addition, as a Thank You to our cardholders for sticking with us, we
have announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On August 1, 2015
[redacted] RushCard account ending in [redacted] was blocked as a precautionary
measure to prevent any unauthorized transactions being made on her account. A
Corporate Risk Analyst attempted to contact [redacted] and a SMS message was
sent to the mobile number on the account. RushCard required that [redacted]
would need to replace her RushCard. On December
6, 2015, [redacted] contacted RushCard customer service and advised of the
block and at the time the customer service agent was having some difficulties
processing a card replacement, so a request was escalated to issue a new card. On
December 7, 2015, a replacement card was issued via expedited delivery to the
address on the account. A $20.00 card to card transfer was processed and posted
to [redacted] card ending in [redacted]. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
February 17, 2016
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer: [redacted]
Complaint number:...
[redacted]
Complaint
date: February 10, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint # [redacted] referenced
above. UniRush, LLC which is the program
manager for the Rushcard prepaid debit card program takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted] complaint contends that she receives her direct
deposit on Wednesdays, but is now posting to her RushCard account on Thursdays.
[redacted] also stated that RushCard advertised that a Tax Refund check could
post up to two weeks early.
On the February 09, 2016 [redacted] contacted RushCard
Customer Service to check on the status of her direct deposit. [redacted] was
advised that her direct deposit was not yet received. On February 11, 2016 RushCard
received and posted [redacted] direct deposit to her account, with the effective
date of February 12, 2016. On February
16, 2016 a RushCard Corporate Customer Service Specialist attempted to contact
[redacted] to advise her of the direct deposit timeframe.
We appreciate [redacted] feedback.
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and cardholders have access to their
funds and account information. On November
7, 2015, [redacted] contacted RushCard customer service and was advised that
there are no record showing that $200.00 is missing from her account. The available
balance on [redacted] account is the correct amount. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
January 5, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 26, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states her account was blocked without her consent and she disagrees with how the complaint was handle with Customer Service. [redacted] also stated that she is appreciative to be receiving her check for $18.57. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
December 8, 2015VIA ONLINE SUBMISSION:Revdex.com...
...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On December 2,
2015, [redacted] filed an ACH debit dispute regarding a charge in the amount of
$64.60 that was deducted from her account. RushCard have not received the
signed dispute form back from [redacted]. As per the RushCard Cardholder
Agreement, the dispute process may take up to 45 to 90 days to investigate a
claim. Once the claim is final, [redacted] will receive a letter in the mail
regarding the outcome of her dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
March 1, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard claimed to deposit $20 or $30 into your RushCard account after you deposit your tax refund. [redacted] states that the advertisement was removed when he called to inquire about it in January. [redacted] would like for RushCard to live up to what they promote. On February 28, 2017, a corporate customer service specialist contacted [redacted] to advise that the advertisement was expired and that RushCard no longer has this tax promotion. We do apologize for the inconvenience this has caused. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
July 1,2015 VIA ONLINE SUBMISSION:BetterBusiness Bureau® 7 W Seventh St Suite 1600Cincinnati Ohio 45202 Re: Case # [redacted] Consumer:[redacted] To WhomIt May Concern: Thisletter is in response to the attached complaint, Case No. [redacted], which theRevdex.com®(“Revdex.com”) receivedfrom [redacted], on June 18, 2015. UniRush, LLC d/b/a RushCard takescustomer complaints seriously and strives to provide quality customer servicewhile dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard Customer Service did not advise thata block would be placed on her RushCard account after reporting an unauthorizedtransaction. [redacted] also, requested that her card be issued via expeditedshipping waiving the $30.00 fee. On June17, 2015, [redacted] notified RushCard of an unauthorized transaction on herRushCard ending in [redacted]. In accordancewith internal policies and security procedures, [redacted] RushCard endingin [redacted] was blocked and a new RushCard ending in [redacted] was issued. [redacted] made several attempts to have hercompromised card unblocked. On June 18,2015, a RushCard Corporate Customer Service Representative offered to send [redacted] express cash when her anticipated payroll direct deposit posted to heraccount. On June 25, 2015 as a courtesywithout requirement to do so, RushCard sent a total of $505.41 via express cashto [redacted] when her payroll direct deposit posted to her account. Additionally, RushCard waived the $30.00 feeto send express cash. As such, weconsider this matter resolved. Pleaseknow that RushCard takes customer complaints seriously and strives to providequality customer service while dutifully protecting customer identities andresources. Thank you and please do nothesitate to contact me with any questions. Tyree T.Corporate Customer Service
June 29, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: June 28, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that RushCard’s website is down and that he can’t verify his funds. RushCard experienced a service interruption on Wednesday June 28, 2017 via the mobile application. The outage has since been resolved, we appreciate this feedback and sincerely apologize for the inconvenience this has caused. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have been contacting rushcard in reference to my dispite I'm recorded talking about a dispute befor I'm hung up on. When I call back I'm left on hold for 2 hours then the phone picks up and hung up I have over two email ticks to rushcard costumer service ticket code 1.
[redacted]
Regards,
[redacted]
I have trusted this financial institution for the last
six years with my wages and earnings from all employers over that specific time
frame. To be clear, I demanded a password on the account it was not offered to
me. It took multiple calls into the call center before it was done. This is my
frustration, there is no security mechanism in place and this company is not
proactive. All of these options should have been offered initially when the
call was placed into the call center. At the time I was in a state of distraught.
Place yourself in my shoes! Every action that occurred that day was based on my
initiation and brain storming. [redacted] stated that I could have had a
replacement card sent to me for the $30 well again that was not offered when I
talked with the first representative. So when I called back as I mentioned in
the complaint, the representative told me that a replacement card request had
already been submitted and there could be no other transactions. In your
response [redacted] you stated that you listened to all the customer care calls
that day. I find that to be untrue because you wouldn't have responded with "I
can expedite a card replacement for an additional fee to the customer,"
after she has recently been robbed and was told at this point it was impossible.
The Rush card financial institution has neglected to secure my funds. Then you
state that my claim was denied! Really! What assurances do you provide for your
consumers, I pay a monthly recurring fee for your service and there are no guarantees? Services are not being rendered. It is a
hassle spending all of this time to get a company to reimburse funds that I work
hard for and robbed of. I selected Rush Card as my financial institution to
make this a hassle free experience. Instead Rush Card makes it simple for an
intruder to rob its customers and then indicate, that there is nothing else
that can be done. I would like for us to come to an amicable resolution. Rush card there is something that you can do
to help individuals and customers that has experiences such as this one.
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 4, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. On November 13, 2015, [redacted] account was closed per closure request. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 2, 2016
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint...
#[redacted]
Consumer:
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. 1, which the Revdex.com® (“Revdex.com”) received from [redacted] on February 25, 2016. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard would not
release an authorization hold that was made on February 16, 2016 in the amount
of $217.91. [redacted] also contends that she was provided with different
information concerning her issue.
On February 16, 2016 [redacted]
contacted RushCard customer service to inquire about a transaction hold for
$217. 91. [redacted] was advised to send a faxed letter from the merchant. Per
our Card Holder Agreement we do not accept merchant hold release letter’s from
[redacted]. However, on February 29, 2016
[redacted] transaction hold for $217.91 was released and the funds were
credited back to her account. On March
1, 2016 a corporate customer service specialist attempted to contact [redacted]
to advise her of this information.
We appreciate [redacted] feedback
and hope to provide a better understanding on the authorization process.
Regards,
RushCard Corporate Customer Service
May 16, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. 11428165 which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she requested a replacement card and has not received the card as of today. [redacted] also states that she needs the funds on her RushCard account as soon as possible. Per previous response on May 3, 2016 [redacted] contacted RushCard customer service to have her lost card replaced. As policy we have our customers go through verification in the event they have a card replaced after updating their address. [redacted] failed verification and per policy according to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On May 4, 2016 documents were sent in, the documents were deemed not valid. On May 9, 2016 a corporate customer service representative spoke with [redacted] about the remaining funds on the account. [redacted] stated she could not send in any further documents and advised RushCard to return the funds on the account to the remitter of the deposit. In addition, the documents were reviewed that were sent and accepted on the account, and a replacement card was processed. We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, RushCard Corporate Customer Service
November 4, 2015VIA ONLINE SUBMISSION:Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 29, 2015To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account information. A small number of accounts are still in an inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
November 3, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. [redacted] have received a $20.00 credit to
her RushCard account due to the inconvenience.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: December 7, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are proactively
reaching out to our customers who were impacted by the outage and confirming
that their cards are working properly.
In addition, as a Thank You to our cardholders for sticking with us, we
have announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On August 1, 2015
[redacted] RushCard account ending in [redacted] was blocked as a precautionary
measure to prevent any unauthorized transactions being made on her account. A
Corporate Risk Analyst attempted to contact [redacted] and a SMS message was
sent to the mobile number on the account. RushCard required that [redacted]
would need to replace her RushCard. On December
6, 2015, [redacted] contacted RushCard customer service and advised of the
block and at the time the customer service agent was having some difficulties
processing a card replacement, so a request was escalated to issue a new card. On
December 7, 2015, a replacement card was issued via expedited delivery to the
address on the account. A $20.00 card to card transfer was processed and posted
to [redacted] card ending in [redacted]. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
February 17, 2016
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Consumer: [redacted]
Complaint number:...
[redacted]
Complaint
date: February 10, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint # [redacted] referenced
above. UniRush, LLC which is the program
manager for the Rushcard prepaid debit card program takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted] complaint contends that she receives her direct
deposit on Wednesdays, but is now posting to her RushCard account on Thursdays.
[redacted] also stated that RushCard advertised that a Tax Refund check could
post up to two weeks early.
On the February 09, 2016 [redacted] contacted RushCard
Customer Service to check on the status of her direct deposit. [redacted] was
advised that her direct deposit was not yet received. On February 11, 2016 RushCard
received and posted [redacted] direct deposit to her account, with the effective
date of February 12, 2016. On February
16, 2016 a RushCard Corporate Customer Service Specialist attempted to contact
[redacted] to advise her of the direct deposit timeframe.
We appreciate [redacted] feedback.
Regards,
RushCard Corporate Customer Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and cardholders have access to their
funds and account information. On November
7, 2015, [redacted] contacted RushCard customer service and was advised that
there are no record showing that $200.00 is missing from her account. The available
balance on [redacted] account is the correct amount. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
January 5, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 26, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states her account was blocked without her consent and she disagrees with how the complaint was handle with Customer Service. [redacted] also stated that she is appreciative to be receiving her check for $18.57. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
December 8, 2015VIA ONLINE SUBMISSION:Revdex.com...
...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On December 2,
2015, [redacted] filed an ACH debit dispute regarding a charge in the amount of
$64.60 that was deducted from her account. RushCard have not received the
signed dispute form back from [redacted]. As per the RushCard Cardholder
Agreement, the dispute process may take up to 45 to 90 days to investigate a
claim. Once the claim is final, [redacted] will receive a letter in the mail
regarding the outcome of her dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service