JDByrider & CNAC(Car Now Acceptance Company)

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ The independently owned and operated J.DByrider franchise where Ms [redacted] originally purchased her vehicle is closedPlease note that when a franchise closes, their agreement is terminated and J.DByrider Systems maintains no business relationship with the former franchisee nor their customers thereafterAfter doing some research, it was found that Smart Finance is maintaining the accounts from the closed J.DByrider franchiseSmart Finance can be reached at XXX-XXX-XXXXSmart Finance has since been contacted and the complaint has been forwarded to themAt this time, it is recommended that any further correspondence related to the complaint be directed to Smart FinancePlease expect the response to come from Smart Finance Thanks, J.DByrider Customer Service

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question Mr [redacted] is upset regarding his previous account As a result, he is requesting a refundMr [redacted] purchased a [redacted] on August 22, from the J.DByrider franchise located in Joliet, IL He then traded the vehicle in to a local dealership in November Account notes indicate that the payoff check was received on November 25, Please note that Mr [redacted] had a payment due during this time As such, a payment was taken Per management, there is a day waiting period before a check is sent for an overage to ensure that the funds clear, etc Records show that the check was sent out on December 16, to the address on file J.DByrider strives to achieve the satisfaction of each and everycustomer The J.DByrider/CNAC franchise was sorry to learn of Mr [redacted] ’s dissatisfaction as expressed in his complaint to your office If Mr [redacted] has moved or not received the check, it is recommended that he contact CNAC management at 815- [redacted] The J.DByrider/CNAC franchise would like to apologize to Mr [redacted] for any inconvenience, and wishes him all of the best in his future endeavors

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @jdbyrider.com Our office takes reports of the erroneous use of customer banking information very seriouslyUpon learning of Ms [redacted] 's complaint, the General Manager, [redacted] ***, personally discussed the issue with herIn order to make amends for our error, Ms [redacted] has agreed to allow us to make several changes to her account, including her next due date and the deletion of her account information, eliminating the potential for further issuesWe have also expressed our apologies and regrets for the poor customer experience that she has received from one of our employees, and we have taken appropriate disciplinary action with that employee