JD Wylie Engineering

I have spoken with Mrs [redacted] this morning and since she has been a great customer with us we have given her the choice to come down and pick out another vehicle which she has chosen to do

Auto Now Financial Services received a payoff check from Larry H Miller during the transition of Ms [redacted] 's loan to American Credit Acceptance We have spoken to Ms [redacted] and have advised that the payoff check received from Larry H Miller Dealership was returned to them and that Ms [redacted] should advise them to obtain updated payoff information from American Credit Acceptance to close out her loan Ms [redacted] acknowledged the necessary steps needed to complete her payoff process with American Credit Acceptance There is no refund due to Ms [redacted] from Auto Now Financial Services.Thank you,Chris M***Director Loan ServicingAuto Action GroupTio Rico Te Ayuda (ANFS Inc)Direct: [redacted] Fax: [redacted] Tell us why here

[redacted] On September 10, [redacted] purchased a Chrysler Sebring VIN # [redacted] with 103,actual miles, with a Free Month 15,mile limited warranty(signed and on file) Mrs [redacted] dropped her vehicle off at service on 02/02/Mrs [redacted] concern was thatshe was experiencing transmission failureVehicle was road tested and on board computer was scanned for trouble codes, scanner found one trouble code present (p0755) shift solenoid B faultWe advised Mrs [redacted] that her vehicle needed to be sent to a transmission shop for further diagnosticsAt this time Mrs [redacted] was also advised that the vehicle was out of the year 15,mile warranty since her vehicle had been purchased on 09/10/and had traveled 25,miles since purchaseMrs [redacted] was made aware that if her vehicle indeed needed a transmission rebuild that she would be looking at approximately $but we would not know the final figure until the diagnostics was completedMrs [redacted] agreed and requested that we proceed The Transmission shop had the vehicle for about a week while performing diagnostics on the vehicle before calling in to the service department to ask if the vehicle's transmission system had been previously worked onThe transmission shop had removed the transmission for inspection and found that the vehicle had a new set of shift solenoids and the wiring harness to the solenoids had been damagedAt this point the Mrs [redacted] was contacted with regards to the findings, she stated that the shift solenoids had been replaced by her husband but he had no success in repairing the vehicleMrs [redacted] was notified that due to the fact that the transmission had been tampered with it would take more time to find the true cause of failureMrs [redacted] was more than ok with providing us with more time to diagnose During electrical testing the transmission shop found that the damaged wires to the shift solenoids was causing problems to the on board computerOn board computer ended up failing due to bad wiring but vehicle continues to run and shift but does experience a hard shiftMrs [redacted] has been charged nothing for all of the diagnostics performed so far The transmission shop will no longer work on this unit due to liability on a vehicle that has been tampered with previouslyWith regards to Mrs [redacted] desired settlement to return her $depositMrs [redacted] is out of the warranty period and we have tried to assist Mrs [redacted] with a cost efficient way to repair her vehicleWe will continue to do that if Mrs [redacted] would like Mrs [redacted] would be responsible for any repairs made to the vehicle but as a customer we would help at a reduced labor rateIf not Mrs [redacted] can pick up her vehicle and take it to a shop of her choice to have repairedMrs [redacted] signed a legal binding contract and she is obligated to fulfill that contractNo refund is warranted hereIf you have any questions feel free to contact me at the number below Thank you, [redacted] Regional Manager###-###-####

am writimg you to let you know I Am Not considering my Compliant resolved that is by accidentThe Business keeps calling me treating me that my car that is in the shop will be taken from me if I don't make an paymentWhich The Business stated when they fix my car the Deductible will be an credit to my acctWhich has not been MetI Do Not Lile Tje Harrassment Management has not called meHer employees areI am going to the News Channel I Am complying my Car is getting fixed lile they told me to do I Don't Know What Else These Ppl Want From MeComplaint# [redacted] Plz reach me at [redacted] *** As soon as Your Convience plzThank You [redacted] ***

After review of this file we would like to respond in the order of the items in the complaint below: With regards to the vehicle being advertised with the wrong year, I have attached a copy of the software VThis is how we manage our online advertising on any and all vehicleswhich shows the correct yearI have also attached a copy of our DMS software that we use to sell the vehicles which shows the correct yearAll of her contracts documents printed with the correct year.Even if for some reason the vehicle was mismarked on the windshield there was no way Miss [redacted] did not know the correct year of the vehicle as she signed all documents with the correct year As far as the advertising $Our program is based on down payment and stabilityThe more stable you are the more vehicle you would be able to qualify forWithin the program we have different pricing tiers with different down payments that apply to those tiers as the vehicles get more expensiveFor example an entry level vehicle priced at $you can take delivery for $down with a pickup payment of $250.(We loan the customer part of the down payment called a pickup payment which is to help customer to qualify for the loan) But if you wanted a $vehicle you may need $2500-$down with a pickup payment of $to take delivery We would be glad to sell Miss [redacted] a "nicer" vehicle in a higher tier with more down payment.Thank you for the opportunity to respond to this issue

After reviewing Mr [redacted] complaint we would like to state with regards to the overheating we did do work on the vehicle, but the customer put an additional miles since the repairIf the vehicle was overheating he could not have driven it that long without ruining the engineCurrently the vehicle is outside of any and all warranties periodsWe had agreed in good faith to help this customer by providing the labor free of charge if he pays for the parts but he declined to do soThe customer did sign a voluntary surrender form but that only acknowledges that we received the vehicle and does not in any way waive his contractual obligation per the contract he signed when he purchased his vehicleTo date the account has not been reported as a repo however during the next reporting cycle it will be reflected on Mr [redacted] credit bureauThe vehicle was repossessed and processed in accordance to Arizona State LawThank You for the opportunity to respond to this complaintPaul C [redacted] *** Director of Sales###-###-####

After reading the complaint from Miss G [redacted] we felt the best way to resolve the issue was to refund her money as per her requestShe has taken possession of the refund and as to our knowledge is content with the resolutionThank You for the opportunity to resolve this issue

On November 7, [redacted] purchased a Chrysler Sebring VIN # [redacted] with 104,actual miles, with a Free Month 15,mile limited warranty(signed and on file) With regards to Mrs [redacted] brake issueMrs [redacted] brought the vehicle into service on 1-7-for an oil changeAfter inspection we notified Mrs [redacted] that the rear brakes were bad and we quoted her the cost of repair which she deniedOn 2-12-Mrs [redacted] contacted the service department and stated that the vehicle needed towed in because the brakes failed She stated that her friend did the brakes and after inspection we found that the brakes were not installed correctly We put the brake shoes on correctly, bled the system and turned the drums so that it was safe to drive and correct With regards to Mrs [redacted] desired settlement Brakes are not a covered component under the warranty she signed The cost of the repair and tow was her expense due to the brakes not being covered and the tow truck since her friend did the job incorrectly No refund or compensation is warranted If you have any questions feel free to contact me at the number belowThank you, [redacted] Regional Manager###-###-####ext***

I will be returning the car I didI did not damage Anything and Feel I shouldn't have to pay out of pocket for any repairs I didn't cause I've asked for a print out of what was fixed on the car before it was sold to me and no wants to provide me that information so I'm Already guessing they knew it was a problem when I got the car but thank you and I will not Do anymore business with Auto Action and will be returning the car as soon as I can

After reviewing Mrs [redacted] complaint, we found that the vehicle was wrecked and came in on 8/and from that point the vehicle was sent to the body shop for repairAs we waited for the body shop to complete the repairs the customer repeatedly called and came by our office requesting the vehicle ASAPWe understand the urgency of the situation but being that it was with a third party, time of repairs was out of our controlWe received the vehicle back from the body shop on 8/21/but still needed to check it for any mechanical issuesAt that point she claimed she could no longer wait and demanded the vehicleIt was explained that if she took the vehicle we could not be responsible for it mechanically, she took it regardlessMrs [redacted] came back the next day stating there was a something leakingOur Service Department looked at it and realized it was a loose hose clamp so we tightened itWe would have gladly repaired any other mechanical issues associated with the accident if given the opportunityThat offer still stands but we would need the vehicle to do soKaren A [redacted] our Assistant Collections Manager has reached out to Mrs [redacted] on 10/07/and scheduled a time to drop off the vehicleThe vehicle is now in our Service Department being diagnosedWe will stay in contact and give Mrs [redacted] updates as we get themThank you for the opportunity to resolve this complaint

The refund was already completed and customer has money back There were no physical threats made on our part Customer was threatening and swearing at our staff and they were told to calm down or they would be asked to leave property

After reviewing Mrs [redacted] ’s complaint, we would first like to apologize for the issue that she is havingI have reached out to her to address the situation and we have come to a solution that is sufficient for both sidesWe have applied a credit to Mrs [redacted] ’s account for $which is the amount that was spent on replacing the tiresAs per my conversation with Mrs [redacted] , she is content with this solutionThank you for the opportunity to resolve this issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This letter is in response to the letter you received from Action Now or Drive NowMr [redacted] mention two deductible charges and it does not say that it would be charged as so, per item repairedThe $he said he waived, I was not given a loaner like the one the warranty says, I was never offered oneNow the offers for me to pick another vehicle how will that workI paid them the down payment and monthly payments for the SUV alreadyI am not very happy with this company and feel they cannot be trusted and they will continue to rip me off I do understand that I purchased a vehicle from they because of the salesman’s promises and insuring me that this was a good vehicle for me, I had another appointment to see another car lot and he talked a good game for me to purchase this SUV, I even bought the salesman lunch because I believed him, it was all liars and they cannot be trustedI would not feel good about doing business with themI have called the finance office many of times and spoke to customer service reps that are very rude and asked to speak to the manager name [redacted] , who was very rude and just demanded the payment and was not helpful, he upset me even moreI have been in and out the hospital and am ill with a deadly disease and to have to go through all of this to have a vehicle to get to work and the DoctorThe deal that they did with me was a big fraud, they are all lairs, and mean, businesses should not be able to operate a business like thisI have not refused to pay but I am not going to pay for something I do not have for more than months, they did not even call to tell me what was wrong with the car and what the repairedTherefore, to get another vehicle from them, how can I be sure that this will not happen again with another SUV? I do not want to spend any more time on this problemI will be informing my friends and family about this experience.Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Our position has not changed with this issueWe have no record of her returning after the initial repairIf Miss [redacted] has a ticket or invoice showing she was in our Service Dept after the initial repair of the lock then we would be glad to revisit the situationIf she never returned then we would have no way of knowing she was having difficulty after the initial repairAgain Thank You for the opportunity to respond to this issue

We have attached three different documents that Miss [redacted] signed at the time of sale acknowledging the deferred payment. It is not possible that she was not aware of the deferred pick payment at the time of sale. Thank you again for the opportunity to respond to this complaint.

In an ongoing effort to try and resolve this issue we have decided to refund Mrs [redacted] he $850.00. We have cut a check and it is now waiting at the Drive Now office with the Sales Manager. Mrs. [redacted] has been informed and she is to pick up the check after 5:00pm. Again we thank you for the opportunity to resolve this issue.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11715608, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jermaine C***

Spoke with customer and she is going to come down and switch into a different vehicle

Our position has not changed as we don't see "a bad sale from the beginning." The customer has had the vehicle 1yr moand put miles on the vehicle since purchaseWe feel our offer is fair. Again thank you for the opportunity to respond to this complaint