JC Power Audio Shop

December 10, 2014RE: Complaint ID [redacted] Revdex.com:This letter is in regard to a complaint submitted to the Revdex.com back on 12/04/by Mrs [redacted] on complaint ID [redacted] .Mrs [redacted] came to our store and purchased tablets back on NOVEMBER 21, 2013.Our sales associates are trained to notify the clients when the product is New or Refurbished, which probably was overlooked by the price of the item which was in CLEARENCE.Nevertheless, we always want our customers to be happy with their purchases and provide the best service available.Although our store policy is no money back, only store credit.We will grant an exemption to Mrs [redacted] and will return the purchase price of $dollars Product must be returned with original package and with all accessories, failure to comply with this request will generate a restocking fee.If all tablets are ALL COMPLETED, money will be returned with no questions asked.We are more than happy to serve Mrs [redacted] and assist her, we encourage Mrs [redacted] to speak directly with Mr [redacted] our General Manager, He’s the only one with authority to do the exchange and He will personally take care of the issue from Wednesday to Sunday only.Sincerely,JCPOWER AUDIO SHOPCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

December 10, 2014RE: Complaint ID [redacted]Revdex.com:This letter is in regard to a complaint submitted to the Revdex.com back on 12/04/2014 by Mrs. [redacted] on complaint ID [redacted].Mrs. [redacted] came to our store and purchased 3 tablets...

back on NOVEMBER 21, 2013.Our sales associates are trained to notify the clients when the product is New or Refurbished, which probably was overlooked by the price of the item which was in CLEARENCE.Nevertheless, we always want our customers to be happy with their purchases and provide the best service available.Although our store policy is no money back, only store credit.We will grant an exemption to Mrs. [redacted] and will return the purchase price of $89.97 dollars Product must be returned with original package and with all accessories, failure to comply with this request will generate a restocking fee.If all 3 tablets are ALL COMPLETED, money will be returned with no questions asked.We are more than happy to serve Mrs. [redacted] and assist her, we encourage Mrs. [redacted] to speak directly with Mr. [redacted] our General Manager, He’s the only one with authority to do the exchange and He will personally take care of the issue from Wednesday to Sunday only.Sincerely,JCPOWER AUDIO SHOPCustomer Service

Review: I had them install speakers and a amp in my car. They didn't do it right, which blew out my speakers. When asked about this they wouldn't even look at my car without charging a $30.00 fee.

Now I have to pay $75.00 to another company to correct JC Power's work. Then spend another $260.00 to replace my speakers. The other company that I had check their work said that it appears that they wired it wrong intentionally because we didn't buy the speakers from JC Power.Desired Settlement: I want to be refunded the amount I have to pay to correct their mistake. I would like a refund of $360.00

$75.00 to fix the work

$260 for the speakers

$25 sales tax on the speakers.

Business

Response:

Please open attached documents

Thank you.

January 27, 2014

RE: Complaint ID [redacted]

This letter is in regard to a complaint submitted to the Revdex.com back into 01/17/2014 by Mr. [redacted] E [redacted] on complaint ID [redacted]. Mr. [redacted] came to our store to install car amplifier back on JANUARY 21, 2013.

Labor was performed successfully.

Mr. [redacted] came back to our store on January 17, 2014. One YEAR after we performed the installation.

Mr. [redacted] argued that we didn’t do a good job and demanded to fix the problem.

Installation was performed correctly, after one year of use its logical that equipment may wear and tear.

Our warranty policy it’s only good for 100 days after warranty expires we charge $30 for inspection fee, Mr. [redacted] warranty policy expired

9 months ago.

Mr. [redacted] didn’t wanted to pay the inspection fee and he left.

Attached you will find Mr. [redacted] original invoice for reference.

We are more than happy to serve Mr. [redacted] and assist him, at this point we didn’t checked the system so we don’t know what’s wrong with the car. But we encourage Mr. [redacted] to speak directly with Mr. Moises Caro our General Manager.

Sincerely,

JCPOWER AUDIO SHOP

Customer Service

Review: I bought 3 tablets that they were supposed to be new and they are not they are reconstructed and none of them work.they say no money back and how come they dont tell you that they are reconstructed one is even scratched from the back. they say come and get another one what for if they dont even work and all the other ones that they have are reconstructed tooDesired Settlement: 89.97

Business

Response:

December 10, 2014RE: Complaint ID [redacted]This letter is in regard to a complaint submitted to the Revdex.com back on 12/04/2014 by Mrs. [redacted] on complaint ID [redacted].Mrs. [redacted] came to our store and purchased 3 tablets back on NOVEMBER 21, 2013.Our sales associates are trained to notify the clients when the product is New or Refurbished, which probably was overlooked by the price of the item which was in CLEARENCE.Nevertheless, we always want our customers to be happy with their purchases and provide the best service available.Although our store policy is no money back, only store credit.We will grant an exemption to Mrs. [redacted] and will return the purchase price of $89.97 dollars Product must be returned with original package and with all accessories, failure to comply with this request will generate a restocking fee.If all 3 tablets are ALL COMPLETED, money will be returned with no questions asked.We are more than happy to serve Mrs. [redacted] and assist her, we encourage Mrs. [redacted] to speak directly with Mr. [redacted] our General Manager, He’s the only one with authority to do the exchange and He will personally take care of the issue from Wednesday to Sunday only.Sincerely,JCPOWER AUDIO SHOPCustomer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: 2013 Honda Accord car amplifiers and car speakers I purchased and payed to have them professionally installed by JC power, where not. So now my factory bluetooth that I paid extra for when I purchased my car don't work, or the speakers. or amp. I asked them if its not gonna work the way I was told it was was going to work when it was sold to me to put my car back to its original state. They said they would,but id have to pay for this. I said JC power sold me these items .Its your responsibilities to know what works and what don't . I said its like if you sell car engines and I bring you my car and ask you what I need you look at it and sell me an engine for my car,to later find out after you tear apart the car that the engines not gonna work. Then tell me if I want my old engine back in my car that I would have to pay extra Wait this is why I came to you because your the professionals,not me. Its in your best interest to know these items ,being that its your business. I went back a total of 26 times to try and have this problem solved Finally on the 22nd trip they looked it up on google only to find out it couldn't be done,(install an amp in 2013 Honda accord with factory bluetooth.,Also their are several other damages that where caused by JC Power employees during window tinting, and car audio install. headliner,scratches on door frames as well as interior door panel plastics, burning my amplifier, tearing my factory speakers without my concent,scratches on console from removing stereo to many times and not covering face plates.Desired Settlement: want car repaired and back to its original state. I want JC Power to be held accountable, and looked into find out how many if any others have been affected. As well as compensated for my time and trouble. Had I known that their could be problems I would of not had it done any of this to my new car

Business

Response:

This letter is in regard to a complaint submitted to the Revdex.com back into 08/27/2013 by Mr. [redacted] on complaint ID [redacted].

Mr. [redacted] came to our store to install an amplifier, then he decided to upgrade to a complete audio system.

Labor was performed successfully, installation of Car speakers, Subwoofer and amplifier.

Unfortunately the Original Bluetooth capability is not compatible to do dual function, this means;

a) Factory Bluetooth will work, but aftermarket amplifier system won’t work.

b) Sound system will work, but Factory Bluetooth will be disabled, It’s one or another not both.

By looking at Mr. [redacted] purchased product, we found that total purchase amount of the product was $980 not $1,500 as stated by Mr. [redacted]

Invoice # 2310, Dated 08/05/13, amount $ 500 @ El Cajon BLVD store

Invoice # 4458, Dated 08/05/13, amount $ 130 @ Chula vista store

Invoice # 4463, Dated 08/06/13, amount $ 100 @ Chula Vista store

Invoice # 2353, Dated 08/15/13, amount $ 250 @ El Cajon BLVD store

After doing a long research to this vehicle specifications and compabilities with the factory and after

Market companies in car audio. Original Bluetooth does not work with after market Amplifiers.

Option # 1

Cancel the original Bluetooth factory installed device and Install an after market BLUETOOTH compatible with the

Sound system, by installing the aftermarket Bluetooth; sound system and Bluetooth will work at the same time.

In compensation for time & trouble caused by this compability issue this will be at “No Charge”.

For other concerns regarding other damages mentioned, please bring the vehicle, we will look at it and work and fix the issues with the customer.

Option # 2

We can remove the 2 amplifiers and remove the subwoofer with enclosure box.

Speakers installed at the Doors will stay because that will not interfere with the Bluetooth.

By returning the 2 amplifiers and the subwoofer with box we will return $350, price customer paid for the product.

Original Bluetooth will work and the car speakers will not interfere with the system.

We advise to Mr. [redacted] to contact our Chula Vista Store manager “[redacted]” at 619.422.2285 He will gladly and personally take care and explain to Mr. [redacted] the installation procedure.

Sincerely,

JCPOWER AUDIO SHOP

Customer Service

Review: 03/29/14

I walked into this JC Power store on 3rd avenue wanting to buy a sound system for my car. I wanted a complete set up including a subwoofer, amplifier, wiring kit, and custom installation. The owner gave me a total price of $690 for the entire set up including installation. On the receipt it shows I paid for a JL Audio 12 inch W6v3 subwoofer and JL XD 600/1 amplifier. It also shows I paid for a wiring kit and custom installation. He told me he didn't have the JL amplifier in stock but he said he would pick it up on Monday morning (03/31/14) from his other store so when I come in on Monday He would be ready to install the entire system. He said I had to pay that day (03/29/14) so he could install it right away on Monday morning. So I paid the $690 that day (03/29/14) with my debit card.

03/30 Closed on Sunday

03/31/14

I walk into the store in the morning and the owner tells me he doesn't have the JL amplifier I paid for. He said he would put in another amplifier meanwhile. It was another brand and it was used. The amplifier was a different brand named Kicker. He said when he gets the amplifier I paid for in stock he will swap it out. I told him OK, its fine. He took my car to the back of his shop where I had to wait in the front. He finally finished after about 2 hours. First fishy thing I noticed about this transaction is he never gave me the packaging for the subwoofer even though I bought it new. (I went to other authorized JL Audio dealers and they told me he should have automatically given me the packaging for the subwoofer). I thought this was strange but I started driving home. Once I got to my house I started looking at the subwoofer and amplifier. I wanted to make sure the subwoofer I received was the correct one. I paid for a JL 12" W6v3 but as I looked at the subwoofer, I realized he installed the wrong subwoofer. He installed a 12" W6v2. (This is the older version of the W6v3). It was late and the store closed at 7 p.m. so I couldn’t go back that day. I decided I would go back the next day to solve this problem.

04/01/14

I went back to tell the owner he gave me the wrong subwoofer. He responded saying it wasn't a problem, except he didn’t have the correct one in stock. He said he would swap out the wrong subwoofer with the correct one when he gets it in stock because he didn't have it in the store. The owner even wrote on my receipt saying he will swap out the wrong subwoofer with the correct one and he signed and dated it with his signature. Now I have the wrong subwoofer and amplifier in my car. I was getting a little upset because I spent a lot of money on something and I haven’t received it yet. (I’m pretty sure its illegal to charge a customer money for something they never received.) I asked him when will he get the amplifier and subwoofer I paid for in stock and his response was he didn't know yet. In my opinion he responded like this because he already had my money so he didn't seem to care if I got my subwoofer and amplifier.

In between the time period of (04/02/14 - 04/10/14) I went another 3 times to JC Power to ask the owner when my subwoofer and amplifier would arrive. He still told me every single time he didn't know when he would get my subwoofer or amplifier. He had the same rude attitude when I would ask. (Never once did I see him call anybody to ask for my products)

04/11/14

I go to the store once again and this time I didn't go in the store to ask about when I will my subwoofer or amplifier would arrive, this time I demanded the owner to either give me the subwoofer and amp I paid for or give me my full refund of $690 because it has now been almost two weeks and he still couldn't tell me when he would receive my items. Now that he saw I was getting frustrated he called his other store right in front of me to ask if they had the subwoofer I paid for. Now all of a sudden there was one JL Audio 12” W6v3 subwoofer in stock at the other store, he said there was still no amplifier. (I know this was most likely the first time he called or asked about my items). He told me he was going to pick up the subwoofer the next morning at 9:00a.m. and bring it to the store at 10:00a.m.when they open so he could swap it out with the wrong one. I said “OK, I will be here at 10:00 a.m.”

04/12/14

I get to the store at 10:00a.m. and waited until 10:40a.m. because he was late. He finally started unscrewing the subwoofer from the box enclosure so he could swap it out with the correct one. Immediately after he takes out the wrong subwoofer he tells me it's 70% blown and that I blew it out. Without letting me say another word he says I can't replace a blown speaker. I had it for less than 2 weeks and for all I know it could have been used. He installed it in the back of his shop where I couldn’t see where he got the subwoofer from and again I never received the packaging. I told him bottom line is this was not even the subwoofer I paid for and also the amp they installed in my car isn’t even the one I paid for either. He basically was saying I am screwed and stuck with a blown subwoofer. Unfortunately I had to leave immediately after this because I was going to leave the country, so I told him to leave the blown subwoofer in my car and I would come back Monday, which was 04/14.

04/13 Closed on Sunday

04/14/14

I show up to the shop again and the owner acts rude towards me saying, "What do you want now!", because he knew what I was there for. The huge question I had for the owner was why isn’t he going to take the blown subwoofer back? The reason I argued this was because I called JL Audio customer service earlier that morning and I spoke with 2 agents which both told me any JL Audio product I buy from an authorized JL Audio Dealer automatically has a 1 year warranty. So I asked him if he was an authorized dealer multiple times and he would claim he was. I asked one of the JL Audio customer service representatives and they also said he was an authorized JL Audio dealer. Now since he is an authorized dealer, the subwoofer should have automatically had a 1-year warranty but the owner kept insisting that he wouldn’t refund my money nor exchange the subwoofer for a new one. After trying to talk to him for about 2 minutes about the situation, he had no answers for any of neither my questions nor any type of resolution for this problem so he ends up kicking me out of his store. He also threatened to call the cops if I didn’t leave and immediately after that he walked to the back of the store and doesn't say a word. He also threatened that he had cameras in the store, which I thought was great because this way the footage shows that I just wanted my questions answered and he ran to the back of the store after kicking me out. I've never had worse customer service in my life. He had no problem in taking my money but when I had a problem with his product and service he runs away. Basically my main problem is, I never received anything I paid for. I got the wrong subwoofer (used and or refurbished ”not new”) and a used replacement amplifier. After being kicked out I stayed in the parking lot and I called JL Audio Customer Service again. I called to explain my situation and the person I spoke with on the phone was confused to the fact why the owner didn’t take the subwoofer back because JL Audio automatically puts a 1 year warranty on their products. He explained the owner wouldn’t lose any money. After I got off the phone with the JL Audio customer service I went to another authorized JL Audio dealer around the area to get someone else’s input on the whole situation. As I was explaining my situation to another local JL audio dealer, the owner of the shop told me he gets complaints everyday from customers who buy from JC Power. He continues to tell me JC power is known to scam people and sell old refurbished products. He explains this is why their prices are dirt-cheap. Now this is when I connect all the facts and conclude that I was sold a used/refurbished subwoofer. This is the only reason why the owner from JC Power doesn’t want to take the blown subwoofer back. The subwoofer most likely doesn’t have a warranty anymore because it’s too old. There is no other reason why the owner wouldn't take my subwoofer back. This also explains why I never received the packaging for the subwoofer because it was a used one from the back. The owner also made himself look foolish and suspicious when he didn't want to speak to me and automatically kicked me out. I still have the receipt from the transaction and the signature from the owner saying he would swap out the wrong subwoofer with the correct one. The good thing is the owner said he has camera so the footage will confirm everything I said was true.Desired Settlement: I've have too many problems with this owner and store and no solutions, no doubt the worst customer service I've ever had. I don't even want the items I paid for because of the horrible experience I’ve had with this store. I just want to return the blown subwoofer and the replacement amplifier he gave me and receive a full refund of $690.

Business

Response:

This letter is in regard to a complaint submitted to the Revdex.com back into 04/17/2014 by Mr. [redacted] on complaint

ID [redacted].

In response to complaint ID # [redacted], JCPOWER Corporate offices will start an internal investigation on the Chula

Vista Store as well as the employee’s values, attitudes and behaviors.

In the mean time we suggest the following to Mr. [redacted]:

1. Please refer to the San Ysidro Store, Located at 464 Calle Primera # 800, San Ysidro, CA 92173

Tel. (619) 690-1646 ask for Mr. [redacted] the Store Manager, He’ll personally will take care of Mr.

[redacted].

2. We’ll remove the old Kicker Amplifier and the JL 12W6 subwoofer

3. We’ll install a “BRAND NEW” JL XD 600/1 amplifier and a JL Audio 12w6v3 subwoofer as shown on the

receipt

4. We’ll fine tune the system and check previous installation at no charge

We recommend Mr. [redacted] to call Mr. [redacted] the store manager and make an appointment to get this issue

resolved as soon as possible.

Sincerely,

JCPOWER Audio Shop

Headquarters Office

Review: On the date 20 of september 2013 I purchase an amplified speaker for 269 usd + accesories total $350 usd the prices are not mark on all the sound speakers this is to surprice customers and play with the prices at their discretion. I came back on oct. 7-2013 to check other speakers because the one I got the sound goes high and low up and down by it self. I talk to the sales agent [redacted] and I explain him the situation with my speaker he suggested that I return the speaker I bouth and pay the difference for a bigger one and that he was authorize to give me the new bigger speaker for $400 usd and that I need it to return in 1 week because he was going out on a vacation this surprise me because I bout it from the store and any body at the store could help me and they were trying to gain time for the warranty to expire and charge an additional 15% if you pass the time limit for warranty with is 100 days. with I was in a 30 days period. I came back on 1 week and the cashier [redacted] and he told me he was not going to take the blame from another agent and a manager at the time told me the same ting. All this sounds very unprofessional and they were only trying to leave me with the damage speaker I bout. Then the manage was very aggressive confront me got in to my face intimidating me and he said he was not going to spent all day on my issue on my face and 1 took back a couple of steps and he walked in from of me this 2 steps. I walked to the exit of the store and he follow me really close I told him that I have a reason for them to take them to court and will follow this issue with an attorney and him the manager just told me do what ever you what yelling at me I just walk away. The next day I call the store and asked for [redacted] the sales agent and in the middle of the conversation on the call the manager came in and told me I was not welcome to the store and hang up the call.Desired Settlement: I just whant my money back a total of $350 usd and let people know the business procedures of this store. The speaker dost not work properly.

Business

Response:

This letter is in regard to a complaint submitted to the Revdex.com back into 10/18/2013 by Mr. [redacted].

Mr. [redacted] is a very raging customer.

He purchased merchandise from us and re-sale the product at the Swap Meet During summer time he purchased few Fans and came to our store on September 20th to return the items because he couldn’t sale the items, after the Hot Summer ended.

Same day on September 20th, He decided to buy an Amplified Speaker with a Tripod/Stand, both for $289.00 Since he returned the unwanted Fans we give the customer a credit for $84.00, so he paid $205.00 as shown on his invoice

At the same time he decided to buy a Wireless Microphone for $60.00 So He’s doing the Math $289 + $60 = $349, but in reality he only paid $205 for the Amplified speaker

Facts:

Customer came to our store on October 16 and complained that the amplified speaker didn’t work The Amplified speaker it’s working perfectly as well as the rest of the merchandise The issue here is that Mr. [redacted] changed his mind and wants to get another high end amplified speaker.

Solution:

Our store policy is no cash refunds. Customer can return the item up to 30 days after the purchase with 15% restocking fee. Customer stated that he wanted to upgrade the Amplified Speaker with rechargeable battery and Bluetooth features, but he wasn’t want to pay the 15% restocking fee.

We can do the upgrade, we can waive the restocking fee and he’ll just pay the difference Price is $429 + tax = $463.32 - $350, He’ll pay $114 and take home the high end speaker. Customer is welcome to come in and speak with [redacted], Regional Manager. He’s available Saturdays @ the San Ysidro Store, He will personally take care of Mr. [redacted].

Sincerely,

JCPOWER AUDIO SHOP

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I [redacted] when to the store on Saturday as they said on their response and the sales agent **. help me and [redacted] was not there and before I got there to the store I call them to let them know I was going and for [redacted] to be present as their instructions on their letter response.

At the store this agent **. give me a speaker that the have previously put on a side on an open box. The speaker was next to the box no plastic wrapping he put it inside the box stated this was a perfect condition speaker.

he charge what they say their were going to charge me $114 usd. I mention to the agent **. that the speaker was an open box item not new and he said this is the speaker that was assign to you by my managers if you want to change it you will need to talk to them. I told him I did what to spend more time on this situation that if they said this was a perfectly working speaker I was going to take it home.

When I got home and tooke the speaker out of the box notice that this was a use speaker or a display model. It was dirty, the tires on the bottom with wear and tear THIS WAS A USE OR OPEN ITEM AND THEY CHARGE ME AGAIN FOR A NEW ITEM. THE MICROPHONES THAT I GOT FROM THEM THE BATTERY DIDNT LAST 30 MINUTES OF USE AS IF THEY WERE DISPLAY ITEMS TO. I DONT WHANT THIS SPEAKER AND MICS. JUST WHANT MY MONEY BACK.

I PAY FULL PRICE, I HAVE COMPLY WITH WHAT THEY SAY ON THEIR RESPONSE AND THEY ARE NOT SHOWING ANY RESPECT ON THIS SITUATION I DONT WHANT TO DEAL WITH THEM AGAIN. JUST WHANT A FULL REFUND AND I WILL GIVE THEM BACK THEIR USE OR DISPLAY ITEM SPEAKER.

Business

Response:

RE: Complaint ID [redacted]

This letter is in regard to a complaint submitted to the Revdex.com back into 10/18/2013 by Mr. [redacted].

PART II

Mr. [redacted] went to our store on Saturday October 26th.

Unfortunately [redacted] the Regional Manager was out during most of the day, however our sales associate [redacted] was able to assist Mr. [redacted] on the agreed deal.

We did the upgrade as we promised and we waived the restocking fee, so He only paid $114.00 more and got the High End Speaker We explained to Mr. [redacted] that we only had the Open Floor Box item or commonly known as the “DISPLAY ITEM”

We tested the product, it worked perfectly and Mr. [redacted] inspected and tested the product as well and agreed to take this open box item home.

SOLUTION:

We confirmed with our supplier, On Thursday October 31st, we’ll receive a new shipment Mr. [redacted] is welcome to come to the store and swap the speaker for an UNOPENED box at no extra charge.

Customer is welcome to come in on Thursday – Saturday and ask for [redacted], DJ Department sales associate, He will personally take care of Mr. [redacted].

We strongly advice Mr. [redacted] to call in the store to confirm the arrival of the product.

Sincerely

JCPOWER AUDIO SHOP

Customer Service