JC Gury Company Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I gave clear instructions for shippingI told the company to put in shipping instructions to leave package in office since I will be movingIf that was stated in the shipping instructions, I doubt that UPS would have come to my premise after business hoursBecause my original request was not followed it cause this confusionIf you deal with this company, go over the shipping instructions to make sure they understand
Regards,
***` ***

I would like to address the situation with [redacted] placed an order with us for 100 Yard Sign Stakes. She original provided us with her new address, then called [redacted] and wanted us to ship to her current address. She provided [redacted], our Customer Service Supervisor with an...

address on [redacted] because she was moving. [redacted] asked her if she should just Wait until she moved to ship the product. [redacted] said it wasn't necessary, that the front office would hold the package for her. So we followed her instructions and shipped to the address she provided us.We received a phone call from [redacted], stating that her package was being returned to us after three attempts. She asked if we could intercept it and have it sent to her new address. called UPS and they said they were unable to intercept and it was going back to our facility. I called [redacted] and told her that. She was unclear about what had happened - she always sounds Confused or distracted when she calls us. told her We Would check with UPS to see if the driver was at fault. told her if UPS did What it was instructed to, we would have to charge her to reship her product. As it turned out she did NOT tell the office to hold her package. That is why after three attempts the package was returned to us.After all of this, the package came back to us, so we shipped it to her new address. As you can see, she was very confused. We did what we could., but the responsibility rests with her, as she provided us with an incorrect shipping address. That is why we charged her $65.03 to reship her package.Sincerely,