J.C. Ehrlich Co Inc.

My husband and I noticed that carpenter bees built a nest under our roof. I called J C Ehrlich and asked if they service our area because we are not located in Raleigh. The customer service representative stated that they do service our area at which time I gave them the required information to include our address and credit card information. We were given an appointment day/time and was told that an agreement would be sent to my email. We did not receive an agreement by email. I stayed at home for the appointment but no one showed up. I called the company and was told that they could not reach the technician and an email would be sent out. The customer service rep told me she could no longer help me because she was getting off from work. The next day I called the company and another appointment was made for me but once again no one came to our house. When I spoke to the customer service rep, I asked for the manager but no one came to the phone. As a [redacted], I am truly disappointed by the customer service provided. We have an issue that needs to be addressed and it is sad that I gave them so much personal information but did not receive the service.Desired SettlementI would like to speak to a manager.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Good Morning,My name is [redacted] and I am the Area District Manager for Ehrlich Pest Control here in North Carolina. I am sorry that Mrs. [redacted] feels that her and her husband had a bad experience with my company. I do believe though there is another side to the story. I have phone records showing that we tried to contact Mrs.[redacted] on May 12th, 15,th and 18th, and never got a response from her. My technician called to verify the service time with no response as well.I also checked and can confirm that an agreement was e-mail to Mrs. [redacted]. My only guess is that it is in her spam folder. I called yesterday after opening the letter from the Revdex.com. I left a message and stated how sorry I was for any confusion and would be glad to help them out. I got no responce. I hope this information is helpful stating our side of the story. If you need copies of anything I will provide them. Thank you for what you do.Sincerely,[redacted]