JC Construction, Inc.

Jerry's Plumbing did service Ms. D[redacted]. The customer had a mainline stoppage with no ground level clean out. We went on the roof and cleared the mainline. We also cleared a toilet stoppage.  We pulled back sanitary wipes from the mainline.  We explained to the customer that without a...

ground level cleanout, we can't properly access your drain. We also informed her not to use wipes.  Unfortunanely, we could not warranty her drains would be clear for 30 days due to no clean out and wipes.  When she called us back, the customer only had a lavatory sink stoppage. The first time we were there, all drains were working. This was a secondary problem, not part of the original scope of work.  M[redacted], our plumber, indicated on the invoice, which the customer signed, that there was no warranty due to wipes and lack of cleanout.