We placed an order through Whirlpool in mid October, and they contracted with JB Hunt to do the delivery and installNot quite a week later - long enough that we were questioning whether the order even processed and called to confirm - I got a call the night before the expected delivery date with a 9:15am to 1:15pm windowThis is not acceptable notice for any delivery, but especially for a work dayWe couldn't be home on such short notice, so we called to change the delivery dateI took a day off work to be here only to find out they sent only two people to deliver our refrigerator when our model requires three to move up the stairsTo correct this mistake Whirlpool offered a 10% discount, but the only thing JB Hunt was willing to do is have someone contact me to rescheduleZero accountability, zero accommodation, zero remorse, zero answers as to why this happenedI will never recommend JB Hunt for anything based on this experience, and I am urging Whirlpool to contract with other companies going forwardPlease cut off JB Hunt entirelyThis has been a horrible experience, and it is still not resolved
We placed an order through Whirlpool in mid October, and they contracted with JB Hunt to do the delivery and installNot quite a week later - long enough that we were questioning whether the order even processed and called to confirm - I got a call the night before the expected delivery date with a 9:15am to 1:15pm windowThis is not acceptable notice for any delivery, but especially for a work dayWe couldn't be home on such short notice, so we called to change the delivery dateI took a day off work to be here only to find out they sent only two people to deliver our refrigerator when our model requires three to move up the stairsTo correct this mistake Whirlpool offered a 10% discount, but the only thing JB Hunt was willing to do is have someone contact me to rescheduleZero accountability, zero accommodation, zero remorse, zero answers as to why this happenedI will never recommend JB Hunt for anything based on this experience, and I am urging Whirlpool to contract with other companies going forwardPlease cut off JB Hunt entirelyThis has been a horrible experience, and it is still not resolved