Jazz

[redacted] Revdex.comServing Western Pennsylvania [redacted] RE: Letter Dated ***/2016Complaint ID [redacted] Dear [redacted] :I am writing in response to the complaint received about our business dated ***/with an ID of [redacted] .The customer who filed this complaint was the victim of fraud and a stolen credit cardOur investigation into the matter revealed the following information.• On 08/19/2016, someone signed up for a Jazz.co subscription for a recurring charge of $89/month using [redacted] ***'s credit card(VISA ending in [redacted] with an EXP of ***)• Our quality team reviewed the fraudulent account and shut it down on 08/19/However, due to human error, the account's billing subscription remained active.• Ms***'s card was charged $on 08/20/2016• On ***/2016, a second month's charges were incurred for $89• On ***/2016, Ms [redacted] emailed my team regarding the charges.• Our team investigated the issue and found the root causeThe fraudulent account's billing subscription was terminated on 09/21/2016.• On 09/21/2016, our finance department issued a refund in the amount of $to Ms***'s credit card.I personally phoned Ms [redacted] on 09/21/and explained the situation to her as well as the resolution.Ms [redacted] was receptive and appreciative and considered the matter to be closed.As of now this matter is considered closed from our end and to be satisfactorily resolved with the customerPlease let me know what further information is required to resolve this matter with the Revdex.com.Sincerely, Michael *J***Manager of Customer SupportJaz2.co

[redacted] Revdex.comServing Western Pennsylvania [redacted] RE: Letter Dated ***/2016Complaint ID [redacted] Dear [redacted] :I am writing in response to the complaint received about our business dated ***/with an ID of [redacted] .The customer who filed this complaint was the victim of fraud and a stolen credit cardOur investigation into the matter revealed the following information.• On 08/19/2016, someone signed up for a Jazz.co subscription for a recurring charge of $89/month using [redacted] ***'s credit card(VISA ending in [redacted] with an EXP of ***)• Our quality team reviewed the fraudulent account and shut it down on 08/19/However, due to human error, the account's billing subscription remained active.• Ms***'s card was charged $on 08/20/2016• On ***/2016, a second month's charges were incurred for $89• On ***/2016, Ms [redacted] emailed my team regarding the charges.• Our team investigated the issue and found the root causeThe fraudulent account's billing subscription was terminated on 09/21/2016.• On 09/21/2016, our finance department issued a refund in the amount of $to Ms***'s credit card.I personally phoned Ms [redacted] on 09/21/and explained the situation to her as well as the resolution.Ms [redacted] was receptive and appreciative and considered the matter to be closed.As of now this matter is considered closed from our end and to be satisfactorily resolved with the customerPlease let me know what further information is required to resolve this matter with the Revdex.comSincerely, Michael *J***Manager of Customer SupportJaz2.co

[redacted]Revdex.comServing Western Pennsylvania[redacted]
RE: Letter Dated [redacted]/2016Complaint ID [redacted]
Dear [redacted]:I am writing in response to the complaint received about our business...

dated [redacted]/2016 with an ID of [redacted].The customer who filed this complaint was the victim of fraud and a stolen credit card. Our investigation into the matter revealed the following information.• On 08/19/2016, someone signed up for a Jazz.co subscription for a recurring charge of $89/month using [redacted]'s credit card. (VISA ending in [redacted] with an EXP of [redacted])• Our quality team reviewed the fraudulent account and shut it down on 08/19/2016. However, due to human error, the account's billing subscription remained active.• Ms. [redacted]'s card was charged $89 on 08/20/2016• On [redacted]/2016, a second month's charges were incurred for $89• On [redacted]/2016, Ms. [redacted] emailed my team regarding the charges.• Our team investigated the issue and found the root cause. The fraudulent account's billing subscription was terminated on 09/21/2016.• On 09/21/2016, our finance department issued a refund in the amount of $178 to Ms. [redacted]'s credit card.I personally phoned Ms. [redacted] on 09/21/2016 and explained the situation to her as well as the resolution.Ms. [redacted] was receptive and appreciative and considered the matter to be closed.As of now this matter is considered closed from our end and to be satisfactorily resolved with the customer. Please let me know what further information is required to resolve this matter with the Revdex.com.Sincerely,
Michael *. J[redacted]Manager of Customer SupportJaz2.co

[redacted]Revdex.comServing Western Pennsylvania[redacted]
RE: Letter Dated [redacted]/2016Complaint ID [redacted]
Dear [redacted]:I am writing in response to the complaint received about our business dated [redacted]/2016 with an ID of [redacted].The customer who filed this complaint was the victim of fraud and a stolen credit card. Our investigation into the matter revealed the following information.• On 08/19/2016, someone signed up for a Jazz.co subscription for a recurring charge of $89/month using [redacted]'s credit card. (VISA ending in [redacted] with an EXP of [redacted])• Our quality team reviewed the fraudulent account and shut it down on 08/19/2016. However, due to human error, the account's billing subscription remained active.• Ms. [redacted]'s card was charged $89 on 08/20/2016• On [redacted]/2016, a second month's charges were incurred for $89• On [redacted]/2016, Ms. [redacted] emailed my team regarding the charges.• Our team investigated the issue and found the root cause. The fraudulent account's billing subscription was terminated on 09/21/2016.• On 09/21/2016, our finance department issued a refund in the amount of $178 to Ms. [redacted]'s credit card.I personally phoned Ms. [redacted] on 09/21/2016 and explained the situation to her as well as the resolution.Ms. [redacted] was receptive and appreciative and considered the matter to be closed.As of now this matter is considered closed from our end and to be satisfactorily resolved with the customer. Please let me know what further information is required to resolve this matter with the Revdex.com.
Sincerely,
Michael *. J[redacted]Manager of Customer SupportJaz2.co

Review: I never made any purchases from Jazz but they have repeatedly charged my credit card. I changed my credit card number with my bank but they still accessed my information and charged me. I don't know how they got my information because I haven't even heard of them until I received the fraudulent charged on my card.Desired Settlement: I want them to internally investigate their people and figure out why these fraudulent charges are continuing to go through under their leadership.

Business

Response:

[redacted]Revdex.comServing Western Pennsylvania[redacted]RE: Letter Dated [redacted]/2016Complaint ID [redacted]Dear [redacted]:I am writing in response to the complaint received about our business dated [redacted]/2016 with an ID of [redacted].The customer who filed this complaint was the victim of fraud and a stolen credit card. Our investigation into the matter revealed the following information.• On 08/19/2016, someone signed up for a Jazz.co subscription for a recurring charge of $89/month using [redacted]'s credit card. (VISA ending in [redacted] with an EXP of [redacted])• Our quality team reviewed the fraudulent account and shut it down on 08/19/2016. However, due to human error, the account's billing subscription remained active.• Ms. [redacted]'s card was charged $89 on 08/20/2016• On [redacted]/2016, a second month's charges were incurred for $89• On [redacted]/2016, Ms. [redacted] emailed my team regarding the charges.• Our team investigated the issue and found the root cause. The fraudulent account's billing subscription was terminated on 09/21/2016.• On 09/21/2016, our finance department issued a refund in the amount of $178 to Ms. [redacted]'s credit card.I personally phoned Ms. [redacted] on 09/21/2016 and explained the situation to her as well as the resolution.Ms. [redacted] was receptive and appreciative and considered the matter to be closed.As of now this matter is considered closed from our end and to be satisfactorily resolved with the customer. Please let me know what further information is required to resolve this matter with the Revdex.com.Sincerely,Michael *. J[redacted]Manager of Customer SupportJaz2.co

Review: Despite six separate attempts to cancel my account both in writing and over the phone, the company continues to charge my card.Desired Settlement: I'd like the charges since the beginning of the year to be refunded. Moreso, I'd like them to not do this to other people.