Jay's Products

In February of 2019 (a year ago) I purchased a cordless toothbrush from them (see photos of product and copy of order below) and have been trying to get replacement parts (brush heads). I’ve tried calling and emailing them but cannot get a response. They have two numbers listed on their web site – the first number (ending in 1000) which just rings and rings before eventually transferring to voicemail with a full mailbox. Their mailbox greeting is non existent – just a message saying the mailbox is full. The second number they have listed (ending in 0909) seems to be a cell phone that terminates in a voicemail box with a man’s name. No identifying information, just a greeting with his voice saying he’ll return the call. I did NOT leave a message in this voicemail mailbox as I’m unsure who the person is and, more importantly, whether or not they’re even affiliated with Jay’s Products. I’ve also tried emailing them at the email address they give on their web site ([email protected]) but have yet to get any response.

Below you will find s2creen shots taken from the Jay’s Products web site which show their “about us” and “contact us” pages, respectively. For your reference I’ve also included 2 photos below of the product I purchased from them as well as an image of the order itself .

The product I purchased from them was marketed to me via another company called Brad’s Deals which partners with various online merchants to promote the merchant’s products by way of Brad’s Deals email distribution list to which I am a subscriber. Although the item was advertised to me via an email from Brad’s Deals, that promotion was done on the behalf of Jay’s Products in Newbury Park – the company from which I actually purchased the product. I tried contacting Brad’s Deals as well but have not yet gotten a response from them either.