Jay Malone Motors

Initial Business Response /* (1000, 6, 2015/12/03) */
In regard to case# ***
It was never brought to our attention and we were never informed by the guest that the guest had an extended warranty on the vehicleThe vehicle also did not have any factory warranty remaining, so we were
unaware that the guest had an extended warrantyThe service advisor did talk to the guest every day that the vehicle was in for service and the guest was aware of the work that was being performed and gave us authorization to perform all repairsWe did also give the guest a loaner vehicle to use while his vehicle was in for repairs that we did not charge him forWhen the guest came in to pick up the repaired vehicle is when the service advisor was informed that the vehicle had an extended warranty on it and that the repairs should be covered under this extended warrantyThe service advisor then contacted the extended warranty company, and was told by the extended warranty company that the repairs would have had to be pre-authorized so they could not approve the already completed repairsWe contacted the guest on the morning of 12/3/The owner called and talked with guest and explained that if we would have known that the vehicle had a extended warranty, that we would have called the extended warranty and would have been able to obtain the needed authorization for the repairsBecause the guest did not make us aware of this, we did not know to call themThe owner also talked about the fact that the guest just bought this vehicle from another facility and should give them a call to see what they are willing to do for the guest since he did just purchase this vehicle and extended warranty from themI do believe the issue with the our service department has been resolved
Initial Consumer Rebuttal /* (3000, 8, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they where told it was warrantyThey should have asked what kind of warranty it was didnt know there was a differencei was also talking with kevin the whole time and told him it was warranty stuff and didnt ask what kind